Gawg36
This is starting to look bad. There are lots of questions due to EVGAs mistake that EVGA ignore. personally I want to know why my pads need approval to send, that what it says. I have done everything right (card registered, reciept sent everything possible). There is no info or ETA of them either.
Scarlet tech is doing a really good job, but he is a forum moderator. Why is there so little feedback from company reps, Jacob included. At first it went well, I mean I was fairly pleased with the ease of ordering. On October 25th. A week later and they are awaiting approval!! This really is a step backward. In the meantime this bios fan adjustment just appeared. Sure it's a good thing, but wasn't handled well.
I feel EVGA have to a degree had enough and are abandoning customers issues. As said Scarlet is doing the best he can, kudos to him. But many of these things need direct answers from the company themselves.
I have no issue flashing a bios or putting in the thermal pads. It's an easy procedure. But I find the lack of information about when we can do these things to be getting really sloppy. Not something I would have ever expected to say about EVGA. Takes a long time to build a top reputation for customer service, and EVGA have deserved it. If EVGA don't start properly addressing our questions customers are going to start getting angry (many already are). It's still relatively early days, but time is passing and nothing much is happening. Losing a reputation for outstanding customer service can be wiped out with one incident, if people feel they have been shafted. EVGA need to address this quickly, answer our questions, be transparant and honest. That's what upsets me. Free pads - great! A week later in approval process, not even sent yet. That is not acceptable! NO explanation either. Annoying.
I am also rapidly approaching a complete breakdown of trust due to the lack of transparency. If this isn't dealt with soon I will very sadly join the others who never buy EVGA again.
This is a kind of real life test. Sending out pads, making new Bios available are great. But it counts for nothing if it's delayed and delayed again. Also people need their questions answered.
Seeing as this whole screw up is the fault, totally of EVGAs making I'm starting to get pretty shocked at the lack of interest or urgency, lack of solid info, questions unanswered.
Really, it's starting to look very sloppy. A shame because this could and should have been dealt with quickly, efficiently and with full transparency. This is currently NOT the case.
I can't agree with you.
With independent users actually going through the effort of analysing this whole overheat problem, we've all concluded that it seems it really isn't an issue as the cards do operate within spec and they aren't "overheating."
Even though they do operate within spec, they get really close to their temp threshold in
extreme cases. That's why EVGA is providing us thermal pads and a bios update.
Could EVGA design a more efficient cooler? Maybe. But what's done is done.
I'm not saying it's your case, but I think many people here are completely oblivious regarding graphic cards, in the way that if you're minimally knowledgeable you would know that furmark can indeed kill cards.
Hundreds and hundreds of cards have been killed by it, one I had included. And guess what? It's always the VRAM or the power phases that overheat and die out.
Furmark isn't a program to be taken or used lightly, as you can't possibly replicate the number of instructions it provides in order to completely overwhelm the GPU and VRAM.
Plus, for us who use our cards for everyday gaming/rendering it's not even useful at all. It's much better to use a real world benchmark like Unigine Heaven/Valley to test our card's stability.
The only thing Furmark is going to accomplish is overheat your card and you may not even notice artifacts, which is the main reason why people actually stress test in the first place.