ilyama
So the RMA service for that issue, this is not a brand new card with pads already installed ?
 
This is a RMA service who puts the pads for you on your own card ? And no free shipping costs ?

That is a question I can not personally answer. I am not sure if they would add them to your card for you, or how they would go about it.

I would assume it would be a different card, as it would be extremely labor intensive to take every card apart as it arrives to install the pads, and then reship it after testing it. They would more than likely have already started updating cards to send out so that they can ship them as soon as possible.

Scarlet-Tech

ilyama
The worst in that, is that they claim that thermal pads are a free mod like it's a gift for customers..  Amazingly bold to do that...

And ask us to open the card, is this the first time in graphic cards history that a brand ask that to his customers ?
I'm not gonna do that because IT'S NOT MY JOB to do that, I paid 450 euros to have a definitive product... 
 
Really EVGA, you can be happy to have such a support RMA service reputation, because if you lose that, this is the end for you 

They already stated in the first post in this thread.. If you are not comfortable opening the card, they will RMA it and apply the thermal pads.

Do you know why other companies won't ask you to do anything yourself? Because they have anti tamper stickers on their cards. EVGA allows users to install aftermarket coolers and even use extreme cooling measures while being covered by warranty, where other companies void your warranty for trying to change the thermal paste.

Good on you and the company, that's probably why your customers selected EVGA in the first place, that doesn't change the fact that with a Standard RMA, the user will be in most case without the card for days which is not acceptable when the problem is 100% EVGA fault.
The Cross shipping immobilize a large amount of money which is also not acceptable in that particular case.
 
Even if capable, Users should not have to temper with a card at this price range, being for Bios, Pads, or whatever. And those doing so should be rewarded for doing the company job.
 
 
EVGA MUST take responsibility for the full package and there will be no consequences, otherwise ...well, brand damage is something you cannot buy back you know.
 

khos2325
This is absolutely unacceptable.
 
What were you doing instead of testing your cards before releasing them ? You just found out that your cards get so hot that they not only destroy themselves but can damage other components of people's PCs ? Oh wait, you didn't. Others did after you cards literally got cooked !
 
This situation is a joke especially after people pay over 400$ for your products. I shouldn't have to deal with applying thermal pads myself, when I have paid that much money for your GPU. I shouldn't have to RMA my card, because I shouldn't go through all the trouble after I've payed so much for a card. RMAing means I'm left with no card for days, which in my case hurts my work on top of me not being able to play games. I don't have the time to deal with your incompetency, and neither should anyone else after paying for a product that was guaranteed to be able to able to handle getting pushed even further.
 
Funny thing is you put it in a way that you are doing us a favor instead of apologizing for your incompetency. Thermal pads are not needed but we give it to you for free?! Even with the BIOS update the temperatures are not looking pretty, and it makes the card noisy for people who chose this brand for being silent.
 
I'm definitely not going with Evga next time I'm purchasing a GPU.

 
Stop flaming!
Why?
This is a PRODUCT, that means IT CAN get issues. You as human can get sick, your car can be broken, your phone could have issues and your microwave also can be broken. And for ALL this products there are HUMANS working. That means they are not machines and mistakes can happen. Of course they could do better but I am sure: They will with next card. And if that hurts your work so hard - that means you have a 2nd PC? What do you do if mainboard is broken, CPU, RAMS, Monitor, Keyboard, PSU... do you have a backup for all this stuffs? I am sure you dont have and you are just here to flame.
 
1) EVGA has confirmed 100000 times, that you don't NEED this pads. It is an option. You flame and cry about an issue and you even don't have any issue. Dude, really? 
2) This is warranty: You have issues, the manufacturer has support for this and they help you. That is what they do here. 
 
I can understand people if they are scared (I am also scared and not sure yet if I will replace the card). I also would understand if you wont buy any products from EVGA if they dont give you support (or bad support) - but you get support and fast replays. You get support even that they confirmed that card is working.
 
People flame when they dont get support
People flame when they get support.
Internet people are just...

Scarlet-Tech
They used modified drivers to remove the throttling. The cards don't get nearly as hot as they make it look with the modified drivers. That was done as an absolute worst case scenario.

 
There may be instances of that, but in the case of the 1060 article I mentioned earlier it appears as though the VRM for the EVGA model is on average 34'C hotter than other brands running the same (admittedly at a higher resolution than the 1060 is aimed at) gaming loop. It also shows it as running 23.7'C hotter than the reference / founders card which kind of defeats one of the points of going for a card with an aftermarket/third party cooler solution for a number of poeple I would wager.
 
Metro Last Light 4k Loop
 
Brand #1 VRM 70.9'C
Brand #2 VRM 82.9'C
Brand #3 VRM 65.7'C
Brand #4 VRM 78.7'C
Brand #5 VRM 82.3'C
Reference/Founders VRM 88.5'C
EVGA 1060 SC 112.2'C

Why are people assuming that updating the bios is so dangerous? You aren't changing anything.

The bios file is an .exe. You download it. Click it.. And it's finished. You aren't going in and editing anything, or doing anything dangerous. It is a super simple double click.

Yes, I can understand people being upset about the thermal pad install. Some people think gpu's are made of glass and will shatter if you look at them wrong. They are not that fragile. Using a hammer or throwing the card to remove the cooler is NOT advised. Also, EVGA also very clearly stated that if there is damage done during the install of the thermal pads, that they will stand behind their customers warranty. If you don't drop the card, which could happen without installing thermal pads, then it is unlikely any damage will be done.

I posted a step by step guide of how easy it really is. Evga used much larger thermal pads than I anticipated, but the guide still works the same.

Tzeh-Pesh

Scarlet-Tech
They used modified drivers to remove the throttling. The cards don't get nearly as hot as they make it look with the modified drivers. That was done as an absolute worst case scenario.

 
There may be instances of that, but in the case of the 1060 article I mentioned earlier it appears as though the VRM for the EVGA model is on average 34'C hotter than other brands running the same (admittedly at a higher resolution than the 1060 is aimed at) gaming loop. It also shows it as running 23.7'C hotter than the reference / founders card which kind of defeats one of the points of going for a card with an aftermarket/third party cooler solution for a number of poeple I would wager.
 
Metro Last Light 4k Loop
 
Brand #1 VRM 70.9'C
Brand #2 VRM 82.9'C
Brand #3 VRM 65.7'C
Brand #4 VRM 78.7'C
Brand #5 VRM 82.3'C
Reference/Founders VRM 88.5'C
EVGA 1060 SC 112.2'C

The 1060 doesn't have a heatspreader. You are comparing a different product than we were talking about. The same site shows the ease of adding two small thermal pads, which is a huge oversight, for the 1060. Even I was shocked to see that they had not put any thermal pads on the 1060 vrm.

The 1070 and 1080 both have hest spreaders but the fans do not push enough air through the cooler to cool the heat spreader. I mentioned that months ago.

Scarlet-Tech
Why are people assuming that updating the bios is so dangerous? You aren't changing anything.

The bios file is an .exe. You download it. Click it.. And it's finished. You aren't going in and editing anything, or doing anything dangerous. It is a super simple double click.

Yes, I can understand people being upset about the thermal pad install. Some people think gpu's are made of glass and will shatter if you look at them wrong. They are not that fragile. Using a hammer or throwing the card to remove the cooler is NOT advised. Also, EVGA also very clearly stated that if there is damage done during the install of the thermal pads, that they will stand behind their customers warranty. If you don't drop the card, which could happen without installing thermal pads, then it is unlikely any damage will be done.

I posted a step by step guide of how easy it really is. Evga used much larger thermal pads than I anticipated, but the guide still works the same.

I understand you're doing your job, quite well i would say, but what people are assuming right now is even an easy task should not be burden on the end user, at least not for the Price of the card.

Hmmm, maybe this would be a good time to use the step up program to a 1080 too bad I cant get an FTW though :(

my 1070 FTW hits 82°C at 1440p approx. 100-130 average FPS on standard fan profile (playing DOOM). it also crashes with an odd checquerboard back to desktop.
 
if I flash this bios, and install the pads, will the problem go away, or has the memory now been cooked? as I understand it, the actual VRM temp isn't so much of an issue as the heat soak to the memory with a max 95°C operating temp?
 
When does the actual burning of components happen? after VRM temp has been sat above ###°C sustained?
 
Didn't realise the brilliant advance rma service is only available if you take it out with the first 30 days of registration. so I will be left without a video card if it dies?
 
Can't believe I didn't buy the MSI gaming x for the same price! miffed!

Tzeh-Pesh

Scarlet-Tech
They used modified drivers to remove the throttling. The cards don't get nearly as hot as they make it look with the modified drivers. That was done as an absolute worst case scenario.

 
There may be instances of that, but in the case of the 1060 article I mentioned earlier it appears as though the VRM for the EVGA model is on average 34'C hotter than other brands running the same (admittedly at a higher resolution than the 1060 is aimed at) gaming loop. It also shows it as running 23.7'C hotter than the reference / founders card which kind of defeats one of the points of going for a card with an aftermarket/third party cooler solution for a number of poeple I would wager.
 
Metro Last Light 4k Loop
 
Brand #1 VRM 70.9'C
Brand #2 VRM 82.9'C
Brand #3 VRM 65.7'C
Brand #4 VRM 78.7'C
Brand #5 VRM 82.3'C
Reference/Founders VRM 88.5'C
EVGA 1060 SC 112.2'C

brand #3? how do I know what brand I have?