The worst in that, is that they claim that thermal pads are a free mod like it's a gift for customers..

Amazingly bold to do that...
And ask us to open the card, is this the first time in graphic cards history that a brand ask that to his customers ?
I'm not gonna do that because IT'S NOT MY JOB to do that, I paid 450 euros to have a definitive product...
Really EVGA, you can be happy to have such a support RMA service reputation, because if you lose that, this is the end for you