EVGATech_RayH
Personally I am not sure where the reports are coming from. All of the techs here at EVGA are concerned when our cards develop any issues, we are all owners of the cards ourselves. We understand completely customer concerns, and I fully expect that as this develops we will have more information to present.

Websites mostly, and the Tom's Hardware report in particular.
 
Those infra-red images and the big numbers attached to them made people take notice.  It's then easy to link any issue/fault with that, even if it probably isn't. 
 
An eVGA rep has come out and said the test run by T/H wasn't valid, as it isn't recommended, and eVGA have done their own testing with more accurate probes, but that is just words in a bigger news story.
 
eVGA should, on it's website, publish these results in a similar form to what people see on tech review sites.  In an information vacuum, there will be plenty of rumour and opinion to fill the void.  You can see this already.
 
Paradoxically, eVGA offering the thermal pads, will just confirm in some minds that there is a real problem here.
 
What people would also have noticed on the testing (irrespective of whether it recommended or not, or its real-world or not) is that the eVGA cards recorded temps 20-30 deg C (IIRC) higher than the other brands tested.  That suggests ACX 3.0 is an inferior cooling solution, compared to others.   It may well be adequate, but that will shift perceptions.
 
I don't consider myself to be much prone to knee-jerk reactions, but I'm considering returning my 1070 FTW for a refund - i don't think it's going to explode and burn my house down, but, all things being equal, the hotter running card is more likely to encounter issues than a cooler one. 

WHALFARGOV
Hey,
 
This link ain't working for me, i'm being redirected back to this page
http://www.evga.com/support/guestregister.asp

I get redirected back here as-well, lol typical. Every avenue seems to be an obstacle course atm.

EVGATech_RayH
Personally I am not sure where the reports are coming from. All of the techs here at EVGA are concerned when our cards develop any issues, we are all owners of the cards ourselves. We understand completely customer concerns, and I fully expect that as this develops we will have more information to present. As it stands right now if there was a serious issue with the cards we would have a huge number of customers contacting us about their cards failing and having caught fire, I have yet to see a valid case of this. For 10 series cards we are currently offering additional thermal pads for the cards, but these are entirely optional and not needed to improve the stability or performance or lifespan of the cards. We are offering the pads as a gesture of good will to our customers to make the cards run even cooler than they do at present. We take the customer concerns very seriously, if you are having any issues with your card then please do not hesitate to contact us.

You guys need to stop using this line.
It begs the question why you didn't try to make the cards as cool as possible the first time round. That's one of the reasons we paid the big money for the card.
I guess that is the "oversight" that was mentioned.

 
This is what I get when I input the serial on guest RMA. FYI, the code is correct.

EVGATech_RayH
Personally I am not sure where the reports are coming from. All of the techs here at EVGA are concerned when our cards develop any issues, we are all owners of the cards ourselves. We understand completely customer concerns, and I fully expect that as this develops we will have more information to present. As it stands right now if there was a serious issue with the cards we would have a huge number of customers contacting us about their cards failing and having caught fire, I have yet to see a valid case of this. For 10 series cards we are currently offering additional thermal pads for the cards, but these are entirely optional and not needed to improve the stability or performance or lifespan of the cards. We are offering the pads as a gesture of good will to our customers to make the cards run even cooler than they do at present. We take the customer concerns very seriously, if you are having any issues with your card then please do not hesitate to contact us.

Seriously ? not one case from many examples are considered valid ? I find that hard to believe. So your saying those people's RMA requests where denied ?

I think what he is saying is that there is not a single case of VRM dying because of overheat.
Claiming that there is not one issue of shorting out and maybe even combusting would be a ludicrous claim, as that happens on occasion with every electronic product.

Guys, when I bought in 2012 an Asrock Mobo everyone told me it will die in maximum 3 years because of cheap capacitors. I sold it last year and now it still works perfectly. But, I had 2 kits of Kingston RAM with 99 years warranty which died. Nobody believes me about this story. More than this, I owned a top of the line Seasonic PSU which was replaced in warranty after 2 years (X series 1050W). What I want to say: every vendor has its problems and if you RMA a video card only based on what you read on the internet you are basicly not solving anything. I just googled "GTX 1070 exploding" and found on a forum a problem about a MSI Pascal card.
For me it is enough if EVGA informed me that all the cards shipped after 30.08 are fine, more than this, I trust more an EVGA card manufactured after this incident than other vendors... And my PC was also 5000 EUR if I make a sum. You find specs in my signature (PSU was replaced with Corsair, as well as RAM).

OctavianH
For me it is enough if EVGA informed me that all the cards shipped after 30.08 are fine

30.09 or 08.09, it's only for the black screen issue no ? Is there really cards who already have the pads installed or it's a legend ?

As far as I understood 30.08 was the last batch with some faulty VRM where is a chance of 4% to have problems (malfunction, black screen).
Mine are from 5.09 and I never had 1 black screen or other problem. I overclocked the cards and everything seems fine.

I really think that's not the case... 30/08 this is only for the black screen issue...