2016/10/29 11:47:51
Scarlet-Tech
Ah ha!
2016/10/29 14:45:44
XrayMan
rjohnson11
I can't see the screenshot. I recommend you host the photo on photobucket and then post it here




Right click on it, and choose "Open image in a new tab". You will see it there. 
2016/10/29 14:53:01
XrayMan
 
@ChristoSolace,
 
 
I see you got the purchase now thru Amazon LLC. Evga will help you out with the step up. They will have no hard feelings over this, and will be more than happy to help you with whatever you need. Thank you for buying Evga.       
2016/10/29 21:21:54
ChristoSolace
I hope not. Because now i am really jumping through hoops and i hate doing that over a technicality 
2016/10/30 00:40:18
MSim
That is why i like buying from Amazon. You don't get that kind of customer service from newegg.
2016/10/30 18:36:54
el aye
maniacvvv
Yep
 
It --is-- very nice to see Amazon accepting a return on the OP's cards...
-->but as a warning to others I dont think -anyone- should expect that kind of treatment, thats not how it usually goes down after so long.
 
If your buying only for a stepup... EVGA's website is really the only place to do so without having to worry about anything




It depends. Rules for selling on Amazon state that if you are selling it as "New" it needs to be new in that all warranties, manufacture programs, etc need to be supported by the manufacturer for the product. If the item was listed as new, I think a buyer should have every right to return the EVGA card since that card would no longer be eligible for step up (even more so if evga would also not honor the warranty).
 
On a related note, after waiting for so long and reading this thread now I am somewhat worried about my stepup. I did a chat with EVGA CSR and they said it was okay before I made the purchase: I bought my card new from Newegg but through ebay (since I had a bunch of ebay gift cards and earned ebay bucks for the purchase).
2016/10/30 21:10:11
maniacvvv
el aye
maniacvvv
Yep
 
It --is-- very nice to see Amazon accepting a return on the OP's cards...
-->but as a warning to others I dont think -anyone- should expect that kind of treatment, thats not how it usually goes down after so long.
 
If your buying only for a stepup... EVGA's website is really the only place to do so without having to worry about anything




It depends. Rules for selling on Amazon state that if you are selling it as "New" it needs to be new in that all warranties, manufacture programs, etc need to be supported by the manufacturer for the product. If the item was listed as new, I think a buyer should have every right to return the EVGA card since that card would no longer be eligible for step up (even more so if evga would also not honor the warranty).
 
On a related note, after waiting for so long and reading this thread now I am somewhat worried about my stepup. I did a chat with EVGA CSR and they said it was okay before I made the purchase: I bought my card new from Newegg but through ebay (since I had a bunch of ebay gift cards and earned ebay bucks for the purchase).




This is not about the resellers and their policies, its about the EVGA stepup program and its -very specific- rules for eligibility.
 
The step up program...
www.evga.com/support/stepup/
 
The authorised retail list
www.evga.com/Products/WhereToBuy.aspx?t=online
 
 
EVGA has no control over the policies of others, only its own guidelines on program and the very limited list of " authorised" resellers'
Just now, reading over the program page and the list of resellers (which I have not done in many years) its even more confusing than the last time I looked....
 
One can see why there are so many problems....  Your case is a perfect example -again-
Newegg itself is on the list, but of course EBAY is not and (as far as I know)  purchases from EBAY have always been denied. You even used EBAY gift cards...
But you say the EVGA CSR said it was OK... ahhh that would be a mess for sure depending on what was said and what is printed on the invoice,
---> yeah, I'd be checking on that the day I registered the cards and uploaded the invoice, in case I needed to return them in the normal 30 day window, not months later after waiting in the line for step up
 
Step Up is a awesome program, I would hate to see it go away..
I believe it was originally designed so that sales could continue as new hardware releases approached, and was always a hit or miss for the buyer on whatever the release date landed on and it was tough on those who missed the 90 day window.
It was never really intended as a "rental" service for out of stock next generation cards, as it appears to have mostly become...
 
Perhaps its time for EVGA to bring it in house completely.
It appears now that many "authorised" retail sellers have too many "ways" on their websites for buyers to purchase in a manner that will leave them without the correct invoice to to able to use the Step UP program....
Either that, or force the partners to NOT sell EVGA cards on their websites in a manner that that leaves the buyer without Step Up eligibility  
 
2016/10/31 15:13:37
el aye
maniacvvv
 
This is not about the resellers and their policies, its about the EVGA stepup program and its -very specific- rules for eligibility.
 



I was not talking about the reseller policies. I was specifically talking about Amazon's policy that if a third party lists the item as new, it has to be exactly as if the item was purchased from an authorized seller/as if Amazon sold it themselves.  I was stating this in regard to trying to get a return for an item that was not actually "new" in Amazon's definition of the word (even if the item was never opened). As I'm understanding Amazon's third party selling rules, the resellers selling EVGA products on Amazon are not listing their items correctly because those cards are ineligible for step up, and thus not "new" as if purchased directly from Amazon. (I know this because I sell items on Amazon).

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