Dear EVGA,
 
You denied my Step up after waiting over 4 months. And the reason is "Your Step-Up request has been declined due to the place of purchase not qualifying under the program's terms and conditions". Amazon is a qualifying distributor under your terms of conditions and now you will not honor it. This is not acceptable 

 
You bought it directly through the Amazon warehouse, or a non Amazon party?

ChristoSolace
Dear EVGA,
 
You denied my Step up after waiting over 4 months. And the reason is "Your Step-Up request has been declined due to the place of purchase not qualifying under the program's terms and conditions". Amazon is a qualifying distributor under your terms of conditions and now you will not honor it. This is not acceptable 

 
Hello,
 
I am sorry your step up requests were denied. I looked further into your step up requests and found the purchases were from an Amazon marketplace seller and the items were not sold or shipped by Amazon LLC.
 
http://www.evga.com/support/stepup/ 
 
http://www.evga.com/Products/WhereToBuy.aspx 
 
"Products must be purchased from an authorized reseller, retailer, e-tailer or distributor of EVGA products. Products purchased through unauthorized channels, such as second hand or through eBay, do not qualify for the Step-Up program. Products received free through promotion or contest do not qualify for the Step-Up program."
 
I apologize for the inconvenience.
 
 

No, incorrect, i purchased them from Amazon. They did not have anymore in stock after i placed the order, so they got their stock from a distributor first, then shipped me the items. They came from the Amazon Warehouse. 

I posted a copy of my receipt. It clearly shows SOLD BY AMAZON.COM LLC
 

The Free 2-Day shipping is also an indicator it was also purchased using Amazon Prime. 
 

XrayMan
 
You bought it directly through the Amazon warehouse, or a non Amazon party?

The Original purchase was from a 3rd party, but because they ran out of stock after i ordered it, Amazon shipped it from their warehouse. My invoice says SOLD BY AMAZON.COM LLC

ChristoSolace

XrayMan
 
You bought it directly through the Amazon warehouse, or a non Amazon party?

The Original purchase was from a 3rd party, but because they ran out of stock after i ordered it, Amazon shipped it from their warehouse. My invoice says SOLD BY AMAZON.COM LLC

 
I've checked the invoice that you uploaded when you registered your cards, and it shows that the cards were sold by DealsPro1, not Amazon LLC. According to the shipping record for your serial numbers, they were sent from our warehouse to NewEgg, not Amazon. 
 
From what I can see in the invoice that you've linked from imgur above, all the info on it matches, down to the order number, except for where the "Sold By:" field has been modified. The invoice that you've linked is invalid. 

No, that is the invoice that was updated from Amazon. I just explained to you that the original order was modified because Amazon had to fulfill the order by shipping it to their warehouse. It sounds like you're trying to do and say anything you can to not honor your Step Up program. I provided you with the newer invoice and you are saying it is modified. Of course Amazon is going to modify the order, because they were now honoring the price match and sending me the hardware since the seller could not fulfill the order. Would you also like the email from the Amazon customer service rep who i spoke with to show more proof, or are you just going to give yet another excuse as to why you will not honor your program?