velo-x
he offers him brand new cards because he is in the 30 day purchase window. people need to read or think what they read.

i saw that later, sorry for my misleading

I'd like to know 2 things:
1. if you RMA your card, do you get the full Thermalmod? In Germany, too? I'm asking because the EVGA page only states that they will install the bios update for you.
2. even with full Thermalmod in a RMA'd card, you still might get faulty Ram pads?
 
So basically EVGA has no quality control in production and is missing 2 important thermal pads (backplate and power) and 1 doesn't fit (ram). And when you RMA your card you get the 2 missing pads, but since there is still no quality control, the Ram pad still doesn't get fixed.
 
Is this a nightmare or is this actually happening?

Is the 1070 affected by this also?

 
 
I can confirm with the OP & the reddit post ..
Done 3 cards all ready for clients

All three varied from the memory that where not in contact with the T pads to the pcb plate this is a serious issue more so the memory near the VRM's.

The band aid from evga does not address this.

So its 2 things either the t pads are too thin ..as i have had to replace all 3 cards using thicker ones or could be the whole design of the pcb plate not fitting / clamping as intended.
 
I use Thermal strips and cut to size...

So you want good quality thermal pads or strips

On the evga card there 1mm thickness on the Memory and most are not touching the plate so you can use 1.5mm thick but i went for 2mm thickness yes the thicker they are there is a cost of being less efficient but its far better than an air gap.. so 1.5 or 2mm if you want

The Vrm strip is about 7mm wide and 110mm long 1.5 mm thick
As these are touching the pads mainly due the the vrms being slightly higher and the pad is thicker.. so no need to replace i used what was there already...

I also did what EVGA have advised to do too a strip above the chokes and above the vrms above the pcb base plate and the pad on the rear of the pcb behind the back plate ...


TAKE NOTE

When using Thermal pads make sure you take the thin plastic protective film off before applying otherwise you will run into issues...if i remember right recently didn't one manufacture forget to do this on a line of cards ...
 
So all in all its not nice having to finish off the manufacturers design and not being paid doing this as i have to keep my clients happy rather than them messing around with RMA...
 
TBH and as stated in another post

If it was me

As i am sure consumer laws extend further for a product that as design defects being badly designed so forth which this is mainly the pcb plate not clamping down enough or the wrong thickness of t pads used either way its a poor design.

So surly there must be some law emplace for such things regardless of the shop 30 day window ..at the end of the day the resale value of a EVGA 1000 series cards are sure going to be effected which is not good is it ....

So

1. return for full refund with no questions asked ...which i think one is entitled too on the grounds of poor / bad design faulty product even after the 30 day period

Or

2.return card rma at no cost and receive a brand new card with pads and new bios basically as the card should have been released in the 1st place unused with the fixes made (I will be disgraced to find out there sending back used refurbishing cards back unacceptable)

Or

3. apply the fixes yourself but again the money paid for these cards its crazy peeps are having to complete the design for them to work as they should ...again reminds me of this


 

They are sending out refurbished cards for older than 30 days.

luckyirishlad
 
 
I can confirm with the OP & the reddit post ..
Done 3 cards all ready for clients

All three varied from the memory that where not in contact with the T pads to the pcb plate this is a serious issue more so the memory near the VRM's.

The band aid from evga does not address this.

So its 2 things either the t pads are too thin ..as i have had to replace all 3 cards using thicker ones or could be the whole design of the pcb plate not fitting / clamping as intended.
 
I use Thermal strips and cut to size...

So you want good quality thermal pads or strips

On the evga card there 1mm thickness on the Memory and most are not touching the plate so you can use 1.5mm thick but i went for 2mm thickness yes the thicker they are there is a cost of being less efficient but its far better than an air gap.. so 1.5 or 2mm if you want

The Vrm strip is about 7mm wide and 110mm long 1.5 mm thick
As these are touching the pads mainly due the the vrms being slightly higher and the pad is thicker.. so no need to replace i used what was there already...

I also did what EVGA have advised to do too a strip above the chokes and above the vrms above the pcb base plate and the pad on the rear of the pcb behind the back plate ...


TAKE NOTE

When using Thermal pads make sure you take the thin plastic protective film off before applying otherwise you will run into issues...if i remember right recently didn't one manufacture forget to do this on a line of cards ...
 
So all in all its not nice having to finish off the manufacturers design and not being paid doing this as i have to keep my clients happy rather than them messing around with RMA...
 
TBH and as stated in another post

If it was me

As i am sure consumer laws extend further for a product that as design defects being badly designed so forth which this is mainly the pcb plate not clamping down enough or the wrong thickness of t pads used either way its a poor design.

So surly there must be some law emplace for such things regardless of the shop 30 day window ..at the end of the day the resale value of a EVGA 1000 series cards are sure going to be effected which is not good is it ....

So

1. return for full refund with no questions asked ...which i think one is entitled too on the grounds of poor / bad design faulty product even after the 30 day period

Or

2.return card rma at no cost and receive a brand new card with pads and new bios basically as the card should have been released in the 1st place unused with the fixes made (I will be disgraced to find out there sending back used refurbishing cards back unacceptable)

Or

3. apply the fixes yourself but again the money paid for these cards its crazy peeps are having to complete the design for them to work as they should ...again reminds me of this


 

Thanks for the detailed post.
 
To be clear, what do I need to do to have these cards fixed? I already ordered the free thermal pads, but now I might need to buy more thermal pads that are 2mm thick because it's likely the memory thermal pads are not touching?

@ HungryHamster
Yes, you need to fix the RAM pads yourself and buy the correct pads yourself too. As of right now, EVGA has not issued any press release concerning the faulty RAM pads and people who received the Thermalmod from EVGA only got 2 pads for the backplate and the frontplate. No replacement for faulty RAM pads are included. It seems they need to redo the entire Thermalmod, because they somehow screwed up their fix too.  :(

evgacustomer01
@ HungryHamster
Yes, you need to fix the RAM pads yourself and buy the correct pads yourself too. As of right now, EVGA has not issued any press release concerning the faulty RAM pads and people who received the Thermalmod from EVGA only got 2 pads for the backplate and the frontplate. No replacement for faulty RAM pads are included. It seems they need to redo the entire Thermalmod, because they somehow screwed up their fix too.  :(

Yes, I agree. EVGA screwed up AGAIN by not acknowledging how widespread of an issue the RAM pad gaps is.
 
My question is about what size/brand of thermal pads I need to buy to fix the RAM pads not touching and how many are needed? 

i highly suggest change the stock vrm pad too, you should use thicker pad for vrm as well. if you check other gpu reviews, you can find that those vrm pads have got seriously marks of fully contact. so thicker pad is recommended. dont need to care about the cooling plate will be bent, let it bent and do the job right is better than keep it untouched but bake the vrm and vram.

well, while installing the thermal pad that EVGA provided, I decided to check the VRAM contact on thermal pads with mid-plate. and all VRAMs are firmly marking indentation on each pads so I'm happy with it. also updated the bios for more aggressive fan control, now fans seem to be ON the whole time @ minimum of 30%. good news is my core temp went from 42C to 34C. I couldn't really tell the noise differences. overall I'm very happy with the mod. just waiting for hydro copper kit for my FTW now..