DSP1

James63
I'm going to bug the retailer I bought it from for a refund. This is just getting beyond the joke. You pay a premium price for an enthusiast graphics card and are expected to "fix" it yourself. One mistake is bad enough but now 2 mistakes that clearly should have been picked up by quality control in the design/manufacturing process.
 
What about the guys that are not reading this and are still buying the cards? Is that not what product recalls are for? Is it not against some sort of consumer law to not issue a product recall when OBVIOUS flaws are being pointed out?
 
Just because a high percentage of people that buy these cards are comfortable applying this type of fix, I'm not really sure its the right route to be going down. If this was a fault with a consumer mobile or tablet they would not even consider asking the customers to disassemble the product and fix it.

Who do you think they get to assemble the cards at the factory? Do you know how QC is conducted?
They have given you 3 options.
Apply the fix
RMA and have it replaced 
Do nothing
All future cards are going to have the fix applied.
 

Is doing nothing actually a viable option though? Although I am reading conflicting opinions, it really does sound like this product is not exactly safe it its current state.
 
I understand they have issued a bios fix, but I'm not exactly sure this would cover EVGA legally if someone got hurt due to a manufacturing fault that they are aware off. This is what product recalls are there for as not everyone who bought this card is going to update their bios.
 
 

Actually, the second option can be broken down into 2.
2a. Flash the bios
2b. Apply the pads.
Do one or both or neither.
There are no legal ramifications at all. EVGA has satisfied the legalities sufficiently.
And 'safe'?
There have been many hystrionic claims of having your card "blow your house up" or "burn your house down".
Let me know when you find one instance of that ever happening. lol
Unless of course you keep 50 gallon drums of gasoline next to your computer, in which case you deserve to burn, I would say the eventuality or probability is not feasible and doesn't approach plausible.

You guys do realize that you are not representative for all of the cards sold by EVGA, rite? The majority of users will have their cards installed and never care about this beyond "all is within specs, offered changes are optional". 
 
The issues mentioned herein are not representative even as not everyone is affected by faulty VRM, gaps between the VRAM and the thermal pads or any case of overheating at all.

DSP1
That is because no one seems to understand what the words 'optional' and 'need' mean in this context.
One course of action does not imply the other.
In other words, the fix is optional, you have a choice to do it or not, but the fact that they are now including the fix does not then make it mandatory or even necessary.

Does it hurt to twist yourself into that pretzel of "logic" ?

It's not optional if they're including it on the cards. Last time I checked no manufacturer spends extra money on "optional" features that aren't necessary - that's because it drives up cost and hurts profitability.

This is a mess and insulting people's intelligence isn't the way to fix it.

Bar81

DSP1
That is because no one seems to understand what the words 'optional' and 'need' mean in this context.
One course of action does not imply the other.
In other words, the fix is optional, you have a choice to do it or not, but the fact that they are now including the fix does not then make it mandatory or even necessary.

Does it hurt to twist yourself into that pretzel of "logic" ?

It's not optional if they're including it on the cards. Last time I checked no manufacturer spends extra money on "optional" features that aren't necessary - that's because it drives up cost and hurts profitability.

This is a mess and insulting people's intelligence isn't the way to fix it.

This is clearly not optional. At the least its "recommended". A card with the fix applied correctly will have a longer lifespan than a card that's left as is.

Bar81

DSP1
That is because no one seems to understand what the words 'optional' and 'need' mean in this context.
One course of action does not imply the other.
In other words, the fix is optional, you have a choice to do it or not, but the fact that they are now including the fix does not then make it mandatory or even necessary.

Does it hurt to twist yourself into that pretzel of "logic" ?

It's not optional if they're including it on the cards. Last time I checked no manufacturer spends extra money on "optional" features that aren't necessary - that's because it drives up cost and hurts profitability.

This is a mess and insulting people's intelligence isn't the way to fix it.

No, your assumptions are wrong.
Logically, one action does not imply necessity in the other.
They could be doing it out of the goodness of their hearts. It may not be the most profitable solution from a business perspective in the immediate sense but from a long term point of view it may turn out to be quite profitable.
And the people that are all butthurt, flailing away making themselves look foolish, and quite frankly it is pathetic, need to grow up.
Therefore, it is your logic that is flawed, basically because you do not understand the meanings of the words being used.

DSP1

Bar81

DSP1
That is because no one seems to understand what the words 'optional' and 'need' mean in this context.
One course of action does not imply the other.
In other words, the fix is optional, you have a choice to do it or not, but the fact that they are now including the fix does not then make it mandatory or even necessary.

Does it hurt to twist yourself into that pretzel of "logic" ?

It's not optional if they're including it on the cards. Last time I checked no manufacturer spends extra money on "optional" features that aren't necessary - that's because it drives up cost and hurts profitability.

This is a mess and insulting people's intelligence isn't the way to fix it.

No, your assumptions are wrong.
Logically, one action does not imply necessity in the other.
They could be doing it out of the goodness of their hearts. It may not be the most profitable solution from a business perspective in the immediate sense but from a long term point of view it may turn out to be quite profitable.
And the people that are all butthurt, flailing away making themselves look foolish, and quite frankly it is pathetic, need to grow up.
Therefore, it is your logic that is flawed, basically because you do not understand the meanings of the words being used.

lol, they are doing this to try and stop customers turning their backs on EVGA when they upgrade in a few years time. This is not a cheap product. People are spending a vast amount of money on what they thought was a premium piece of kit and to be told it has flaws in it will clearly cause frustration and disappointment.

DSP1
They could be doing it out of the goodness of their hearts. It may not be the most profitable solution from a business perspective in the immediate sense but from a long term point of view it may turn out to be quite profitable.

Hahaha, thanks for the laugh. They're doing it because Tom's Hardware pointed it out and because they know uncertainty would lead to lost sales.
 

DSP1
And the people that are all butthurt, flailing away making themselves look foolish, and quite frankly it is pathetic, need to grow up.

So you're saying people shouldn't be upset that a card that they spent £400+ on isn't even assembled properly? Quite frankly, that's insulting. Maybe you need to grow up.

There is nothing to argue about. Every card needs to have the VRAM thermal pads replaced. Every single 10 series EVGA card out there. As stated 100 times already EVGA used incorrect pad thickness and even if you can see the pads touch, it's not enough as there is nearly no pressure to compress the pad for actual heat transfer.
 
There is nothing to argue about here as this has been proven already countless times.

James63

DSP1

Bar81

DSP1
That is because no one seems to understand what the words 'optional' and 'need' mean in this context.
One course of action does not imply the other.
In other words, the fix is optional, you have a choice to do it or not, but the fact that they are now including the fix does not then make it mandatory or even necessary.

Does it hurt to twist yourself into that pretzel of "logic" ?

It's not optional if they're including it on the cards. Last time I checked no manufacturer spends extra money on "optional" features that aren't necessary - that's because it drives up cost and hurts profitability.

This is a mess and insulting people's intelligence isn't the way to fix it.

No, your assumptions are wrong.
Logically, one action does not imply necessity in the other.
They could be doing it out of the goodness of their hearts. It may not be the most profitable solution from a business perspective in the immediate sense but from a long term point of view it may turn out to be quite profitable.
And the people that are all butthurt, flailing away making themselves look foolish, and quite frankly it is pathetic, need to grow up.
Therefore, it is your logic that is flawed, basically because you do not understand the meanings of the words being used.

lol, they are doing this to try and stop customers turning their backs on EVGA when they upgrade in a few years time. This is not a cheap product. People are spending a vast amount of money on what they thought was a premium piece of kit and to be told it has flaws in it will clearly cause frustration and disappointment.

SirMoh's post
 
"...

They could be doing it out of the goodness of their hearts. It may not be the most profitable solution from a business perspective in the immediate sense but from a long term point of view it may turn out to be quite profitable.

Hahaha, thanks for the laugh. They're doing it because Tom's Hardware pointed it out and because they know uncertainty would lead to lost sales. 
 

DSP1
And the people that are all butthurt, flailing away making themselves look foolish, and quite frankly it is pathetic, need to grow up.

So you're saying people shouldn't be upset that a card that they spent £400+ on isn't even assembled properly? Quite frankly, that's insulting. Maybe you need to grow up."
 
Clearly you both have no idea what I was trying to point out.
I am quite aware of what EVGA is trying to do.
I am also quite cognizant of why people behave the way they do.
The interaction between bar and myself was on logic. I merely pointed out his was flawed.
If you want to discuss PR and spin then that is another question.
If you want to talk about the emotional contagion that again is another subject.
And I am not really concerned about the faux butthurt about who is insulted when they are forced to observe their actions in the mirror of another's eyes.
It isn't I that needs to grow up.
However feel free to continue to throw your little tantrums, "it is impressive to watch a man consumed by his own emotions."