2016/11/08 18:49:37
jarablue
When will my thermal pads ship? Does anyone have a concrete date on to when yours will ship?
2016/11/09 06:10:46
vinox
I was just on the phone with a tech support agent, and he told me they should be shipping somewhere next week. All the way to Europe in my case (Netherlands), so that'll be, idk, another week? I can't say I'm not disappointed in all this, applying those two giant pads is one thing, but having to fix something like this... And cross ship RMA is nice and all, but having to pay the money up front, I don't think everyone can do this just like that. I am going to fix it myself, to learn something in the process, but it has damaged my opinion on EVGA somewhat, and I have a hard time defending a card of theirs now to people that ask me what new GPU to get. One thing is for sure, their customer service is commendable, although I'm seeing more and more people expecting more than what they are doing now.
2016/11/09 06:17:05
ilyama
Expecting more than what they do... just imagine what others brands would do, I think we can say there isnt a brand who would deal better the situation than evga...
2016/11/09 06:44:45
vinox
Did you read what I said? "One thing is for sure, their customer service is commendable", iow, I think they're handling this very well, and all I state after is that I read more and more often that people don't agree with that, and that they owe them "more than mods and BIOS updates", like a brand new card with the updates applied, or even a full refund. I understand very well that this is not within the realm of possibilities, but I also understand those people's point of view.
2016/11/09 06:48:34
Scarlet-Tech
jarablue
When will my thermal pads ship? Does anyone have a concrete date on to when yours will ship?


No concrete dates. As evga receives them they ship them. Since they all have to be cut to size, there is no way to get an exact date/time of when they will arrive.
2016/11/09 06:51:26
ilyama
vinox
Did you read what I said? "One thing is for sure, their customer service is commendable", iow, I think they're handling this very well, and all I state after is that I read more and more often that people don't agree with that, and that they owe them "more than mods and BIOS updates", like a brand new card with the updates applied, or even a full refund. I understand very well that this is not within the realm of possibilities, but I also understand those people's point of view.




Yes I read, I was talking about the "seeing more" so I was talking about you ;)
2016/11/09 08:31:41
Grzesiek86
I'm not sure if I want to wait any longer for official pads, you think that these would be any good?
 
Oh, looks like I can't post links, just google for ARCTIC Thermal Pad.
 
2016/11/09 20:02:21
Jootunn
My kit just shipped. Crossing my fingers I get the VRM+VRAM pads.
2016/11/09 20:42:46
xrav22
Tell us what you get!
2016/11/09 21:04:46
Jootunn
Will do. Does say that shipping will take 1-2 weeks though. :/

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