The copper plate and the VRAM ARE connected via thermal pads. You don't just slap pure copper on the chips ;)

NeroRay
I wonder how it is even possible so many cards are having this "gap". A handful? yeah, might happen. But I feel like the majority so far owns a card with several gaps. 

EVGA used the incorrect thermal pad thickness for the VRAM chips. They used 1mm instead of 1.5mm....yes ALL cards are affected.

pawelblyskal

NeroRay
I wonder how it is even possible so many cards are having this "gap". A handful? yeah, might happen. But I feel like the majority so far owns a card with several gaps. 

EVGA used the incorrect thermal pad thickness for the VRAM chips. They used 1mm instead of 1.5mm....yes ALL cards are affected.

Not true. My 1080 ftw is not affected. This is a QC issue with the assembly. The thickness is not the culprit here.

pawelblyskal

NeroRay
I wonder how it is even possible so many cards are having this "gap". A handful? yeah, might happen. But I feel like the majority so far owns a card with several gaps. 

EVGA used the incorrect thermal pad thickness for the VRAM chips. They used 1mm instead of 1.5mm....yes ALL cards are affected.

Do we get the 1.5mm pads starting the new week?

I'm going to bug the retailer I bought it from for a refund. This is just getting beyond the joke. You pay a premium price for an enthusiast graphics card and are expected to "fix" it yourself. One mistake is bad enough but now 2 mistakes that clearly should have been picked up by quality control in the design/manufacturing process.
 
What about the guys that are not reading this and are still buying the cards? Is that not what product recalls are for? Is it not against some sort of consumer law to not issue a product recall when OBVIOUS flaws are being pointed out?
 
Just because a high percentage of people that buy these cards are comfortable applying this type of fix, I'm not really sure its the right route to be going down. If this was a fault with a consumer mobile or tablet they would not even consider asking the customers to disassemble the product and fix it.

May we have the thermal paste specifications please?

James63
I'm going to bug the retailer I bought it from for a refund. This is just getting beyond the joke. You pay a premium price for an enthusiast graphics card and are expected to "fix" it yourself. One mistake is bad enough but now 2 mistakes that clearly should have been picked up by quality control in the design/manufacturing process.
 
What about the guys that are not reading this and are still buying the cards? Is that not what product recalls are for? Is it not against some sort of consumer law to not issue a product recall when OBVIOUS flaws are being pointed out?
 
Just because a high percentage of people that buy these cards are comfortable applying this type of fix, I'm not really sure its the right route to be going down. If this was a fault with a consumer mobile or tablet they would not even consider asking the customers to disassemble the product and fix it.

Who do you think they get to assemble the cards at the factory? Do you know how QC is conducted?
They have given you 3 options.
Apply the fix
RMA and have it replaced 
Do nothing
All future cards are going to have the fix applied.
 

pawelblyskal

evgacustomer01


Properly placed and spaced thermal pads on the RAM are optional? 

Thats basically what the mods in this forum will tell you. They have lost all credibility at this point.

That's the part that's beyond insulting - how can something be "optional" when it's being included on all cards going forward.

This is officially a train wreck.

Bar81

pawelblyskal

evgacustomer01


Properly placed and spaced thermal pads on the RAM are optional? 

Thats basically what the mods in this forum will tell you. They have lost all credibility at this point.

That's the part that's beyond insulting - how can something be "optional" when it's being included on all cards going forward.

This is officially a train wreck.

The fact that it has been quoted numerous times and reposted numerous times that EVGA is sending out thermal pads for the VRAM as well shows that you all are picking and choosing to post only the posts that meet your objectives.

Oh yeah, and the mods told you numerous times to rma your card is the vram thermal pads werent touching, so you are absolutely correct that is what we tell you.

That is because no one seems to understand what the words 'optional' and 'need' mean in this context.
One course of action does not imply the other.
In other words, the fix is optional, you have a choice to do it or not, but the fact that they are now including the fix does not then make it mandatory or even necessary.