new0ne
There was not ONE post about SC Gaming which also has ACX 3.0 Coolersystem.
 
Is SC affected? And if not - why?
 

I had my SC 1070 since July this year (granted I did an RMA a month after for coil whine), and no issues thus far. I run a modest overclock as well, both clock and memory. Granted I have a full-tower case 

Well, I guess I'll just take EVGA's word for it and continue using my 1080 FTW like I have been for the past 2 months, since there is clearly nothing to worry about 

Dear shannonjpower,
 
I am very sorry to hear that you feel this way.  I can confirm that there seems to be this misconception that there is a heat issue with these 1080/1070 cards when there really isn't.  The thermal pads in question are in no way required and these cards run within spec, within the thermal tolerances of its components without them.  We have tested the card to prove this with more accurate thermal probes and even in extreme temperatures and conditions this has proven true.
 
We are offering the thermal pads for free to any EVGA customer that requests them with a qualifying product and we are offering this as an option to help lower the temperatures, but they are not required.
 
I see customers trying to link different failures that have occurred on a few cards, but please understand that there are many reasons that a card can fail and there truly is no link to be made.  Please also keep in mind that there are a lot of outside factors or sometimes a product can just have a failure, but in either circumstance EVGA is here to help our customers with troubleshooting and/or warranty if the card is not working as it should.  
 
Please do not hesitate to contact our Technical Support if any assistance is needed.  http://www.evga.com/about/contactus/  
 

shannonjpower

Chloestick
Has EVGA released a guide / walk through or video on how to apply the thermal pads to the card? I thought it was supposed to be done by the end of the week?

Next week for the instructions.
 
Each card so far that's exploded have had the failures in roughly the same area. Could just be a bad coincidence but I'd say the heat is effecting components in the general vicinity causing premature failure. A bit worrisome considering we are only a few months into the release.
 
Having 2 1070's FTW's I'm extremely disappointed in my purchases at this stage. First it was the Micron issue (granted it was an NVIDIA problem) now this all within the space of a few weeks. And all I've been offered for it is a $2 thermal pad after spending $1400AUD. I'm not after any sort of compensation don't get me wrong, it's a just a bitter pill to swallow considering the money spent and now the onus is on us as a consumer to fix their errors.
 
EVGA haven't even mentioned anything regarding warranty and physical damage caused by people removing the cooler to install the thermal pads. Another reason why I'm reluctant to remove the coolers on my cards. I mean a simple slip of a screwdriver etc means $650 down the drain. Nor have they provided an RMA option for those who either can't or are reluctant to perform the changes themselves.
 
Another annoying factor is if I choose not to do the mod and my card(s) die, I'm forced to pay for shipping back to Taiwan from Australia. Might not be an issue for some but when you're talking upwards of $70 to send a parcel with tracking and insurance to protect against loss/damage it's rather expensive.
 
Also for those saying the thermal mod is optional when you sit back and think about it it's really not. I very much doubt EVGA would take the time and money to send out thermal pads to so many users if it was simply an optional fix. They also wouldn't be including the thermal pads on new cards rolling off the factory line if it wasn't necessary. The only real option you have is do the mod or take the chance your card doesn't die an early death due to the lack of VRM cooling.
 
Whilst I'm thankful EVGA is on the ball and assisting it's customers, I'm just a little deflated and feeling let down at the option given to us.

voopvoop

earlyapex
Yeah voopvoop. My 1070 SC has frequent crashes and black screens with sounds continuing.

My crashes don't go to black screen - rather, the monitor keeps showing the last image of the game at the time of crash.  Very weird.

I have the exact same thing. These crashes are completely random (most of the time when launching online games). Still dont know what to do. 

NeroRay

voopvoop

earlyapex
Yeah voopvoop. My 1070 SC has frequent crashes and black screens with sounds continuing.

My crashes don't go to black screen - rather, the monitor keeps showing the last image of the game at the time of crash.  Very weird.

I have the exact same thing. These crashes are completely random (most of the time when launching online games). Still dont know what to do. 

Your cards are using Micron ram?

bissagars
 
Your cards are using Micron ram?

Yes mine is using micron ram

EVGATech_ChrisB
Dear shannonjpower,
 
I am very sorry to hear that you feel this way.  I can confirm that there seems to be this misconception that there is a heat issue with these 1080/1070 cards when there really isn't.  The thermal pads in question are in no way required and these cards run within spec, within the thermal tolerances of its components without them.  We have tested the card to prove this with more accurate thermal probes and even in extreme temperatures and conditions this has proven true.
 
We are offering the thermal pads for free to any EVGA customer that requests them with a qualifying product and we are offering this as an option to help lower the temperatures, but they are not required.
 
I see customers trying to link different failures that have occurred on a few cards, but please understand that there are many reasons that a card can fail and there truly is no link to be made.  Please also keep in mind that there are a lot of outside factors or sometimes a product can just have a failure, but in either circumstance EVGA is here to help our customers with troubleshooting and/or warranty if the card is not working as it should.  
 
Please do not hesitate to contact our Technical Support if any assistance is needed.  http://www.evga.com/about/contactus/  
 

shannonjpower

Chloestick
Has EVGA released a guide / walk through or video on how to apply the thermal pads to the card? I thought it was supposed to be done by the end of the week?

Next week for the instructions.
 
Each card so far that's exploded have had the failures in roughly the same area. Could just be a bad coincidence but I'd say the heat is effecting components in the general vicinity causing premature failure. A bit worrisome considering we are only a few months into the release.
 
Having 2 1070's FTW's I'm extremely disappointed in my purchases at this stage. First it was the Micron issue (granted it was an NVIDIA problem) now this all within the space of a few weeks. And all I've been offered for it is a $2 thermal pad after spending $1400AUD. I'm not after any sort of compensation don't get me wrong, it's a just a bitter pill to swallow considering the money spent and now the onus is on us as a consumer to fix their errors.
 
EVGA haven't even mentioned anything regarding warranty and physical damage caused by people removing the cooler to install the thermal pads. Another reason why I'm reluctant to remove the coolers on my cards. I mean a simple slip of a screwdriver etc means $650 down the drain. Nor have they provided an RMA option for those who either can't or are reluctant to perform the changes themselves.
 
Another annoying factor is if I choose not to do the mod and my card(s) die, I'm forced to pay for shipping back to Taiwan from Australia. Might not be an issue for some but when you're talking upwards of $70 to send a parcel with tracking and insurance to protect against loss/damage it's rather expensive.
 
Also for those saying the thermal mod is optional when you sit back and think about it it's really not. I very much doubt EVGA would take the time and money to send out thermal pads to so many users if it was simply an optional fix. They also wouldn't be including the thermal pads on new cards rolling off the factory line if it wasn't necessary. The only real option you have is do the mod or take the chance your card doesn't die an early death due to the lack of VRM cooling.
 
Whilst I'm thankful EVGA is on the ball and assisting it's customers, I'm just a little deflated and feeling let down at the option given to us.

So did EVGA Jacob overstep his authority when he said that EVGA would replace cards to those who do not want to do the mod themselves in this article?
http://www.gamersnexus.net/news-pc/2661-evga-mosfet-failure-possible-from-thermal-runaway-scenario
 
And that EVGA admitted that the absence of the pads was indeed an "oversight"?
It seems you all aren't on the same page there at EVGA.
 

Hi DSP1,
 
I can confirm that we are on the same page here.  
 
The thermal pads are in no way required and completely optional as mentioned previously, but if a customer would like us to help them with exchanging their card through warranty to install these optional thermal pads then we are willing to do this even though they are not necessary.  We just want our customers to be happy with their product and if lower temps are preferred then we we willing to help with this.
 
I can confirm that Jacob is one of our product managers and he has access to all of the ins and outs and anything that he says is true.  I am just trying to explain that the cards are running within spec and not overheating without this optional mod.
 
 

EVGATech_ChrisB
Hi DSP1,
 
I can confirm that we are on the same page here.  
 
The thermal pads are in no way required and completely optional as mentioned previously, but if a customer would like us to help them with exchanging their card through warranty to install these optional thermal pads then we are willing to do this even though they are not necessary.  We just want our customers to be happy with their product and if lower temps are preferred then we we willing to help with this.
 
I can confirm that Jacob is one of our product managers and he has access to all of the ins and outs and anything that he says is true.  I am just trying to explain that the cards are running within spec and not overheating without this optional mod.
 
 

Do we have to return our cards direct to EVGA for this or can we just ask our retailers to organise this so we arent left without a GPU to use?
 

Is this a new policy? I really don't want to take apart my 1070ftw but I really don't to not worry anymore. I am even contemplating just doing a step up... My card was listed as shipping from evga before the 31st IIRC