2016/10/26 07:03:24
bitxan
MSim
One quick way evga could put customers mind at ease, extend the warranty on select GTX 1070/1080 cards. That would show just how much evga stands behind the products they sell.
 
(example)
If you have a 3 year warranty, it would be bumped up to 5 year warranty.
If you paid to extend 3 year warranty by 2 years, it would be come 10 year warranty.
 
Not the first time EVGA has given away free warranty upgrades to give customers peace of mind.
 



 
I extended the warranty on my GTX 1080 FTW on the same day i registered it. (cost of )
 
 





I completely agree, if EVGA is so sure that the hardware is free from danger and subsequent problems to rise to 5 years official guarantee 10 years to buyers who have paid for the extended warranty, it would be a way to reassure the many buyers have lost confidence in EVGA.
2016/10/26 07:46:51
shannonjpower
The things that concern me the most are what happens to the people who:
 
1. Don't see the new or posts floating about regarding the potential dangers of exploding vrms or prematurely dying cards due to the heat. These people would go about normal overclocking and stress testing without knowing the potentially disastrous consequences.
 
2. Don't have the confidence or know how to install the new thermals pads. Essentially leaving them with an enthusiast card that's partially gimped. I know I didn't pay top dollar for an enthusiast card only to either limit any overclocking or be forced to up the fan speed and noise. Not something I want to do nor something I paid for.
 
3. What happens to people who disassemble the card and cause physical damage in the process? I don't think it's fair on the consumer to void warranty returns as the card has been physically damaged when they were trying to install the thermal pads. I can really only see 2 options here for EVGA, either take a hard stance as they do know in regards to physical damage voiding warranty or open themselves up and accept returns on physically damaged 1070's and 1080's that were effected.
 
Point 1 is probably the worst part. It's quite a worrying feeling that people could be leaving stress tests on loop and walking away from a potential fire hazard. I know I'm feeling uneasy leaving my PC on overnight or unattended now for long periods of time. What's it going to take before EVGA decide it's too dangerous and recalls the effected cards?
 
Also another thing that concerns me is we have already started seeing and hearing about these cards dying prematurely and it's only been a few months since release. What about long term effects of users putting their cards through potentially >90c temps for the past few months. How will this effect the lifespan on the components and cards themselves? We all know heat prematurely kills components and running them close to max or above rated temps definitely is asking for trouble. Here in Australia we can easily see ambient temperatures at and above 40c for days/weeks on end, double the 22c ambient temperature of the TomsHardware results. Cards without the thermal pad modification are simply going to cook and potentially turn into ticking time bombs.
 
I think the right thing for EVGA to do right now is to give people the option of RMA'ing their cards and replacing them with new ones or letting them go ahead and install the thermal pads. Forcing people into disassembling a $650AUD GPU is not a way to win customers over nor does it feel the right thing to do. And for people saying "it's optional", I'm certain new cards rolling off the factory floor have the thermals pads already in place. That suggests to me that EVGA don't consider it an option at all but something that's become a necessity.
 
I might be looking into it a little too much (and for everyone's safety I sure hope I am), but for EVGA to acknowledge there is a potential flaw and issue with the card is enough to cause concerns with me. Especially when it regards people's safety.
2016/10/26 09:13:11
TheGuz4L
So ... how do we know if this is an issue with our cards?  I literally just got done RMA'ing my GTX 1080 FTW for the new model with the black screen fix.
 
I requested the pads, but do I really need to apply them for the card to work properly?  So far I haven't had any issues but I am worried now.   This is getting ridiculous!
2016/10/26 09:51:59
ksgnow2010
If you read the page where you requested the pads, EVGA said that they were not required...but optional.
 
Optional means you don't need them to have your card work properly.
2016/10/26 11:07:09
Kirosia
I just purchased and installed a 1060 SC and this news worries me. With the SC, is the memory not situated close to the VRM like the FTW models? I'm fine with things running hot, as long as it's safe and doesn't affect the longevity of the card. Mine currently idles at 28C (50F out) and I was able to game with a few hours at no issue.
2016/10/26 11:17:26
etienne0601
I assume 1070 FTW DT cards do not suffer from this, as I am unable to apply for the pads ?
 
 
EDIT, never mind. My mistake, first had to upload my invoice.
2016/10/26 11:20:28
libneon
truebender
Hi all. I live in Russia and bought 1070 FTW week ago. Now everything is fine with it, but i'm little bit disappointed by this situation, coz EVGA is my lovely videocard brand. Under Russian laws "visible fire\electrical damage on electronical components it`s a mark of misuse and cause of warranty denial". Besides in RMA rules on EVGA site wrote "Damaged boxes, or products received in shipping envelopes, or bubble bags will be immediately rejected and returned to the sender" what in Russian post service is an usual thing:). And what can i do? Easier fly over Atlantica to US with my bear, burnt card, borsch, vodka and balalaika and deliver card directly in EVGA office. Guys, please, if there were original EVGA posts with VRM problem acceptance give me a links. I talked with the seller and he needs official info from manufacturer for warranty card change when it`s have visible combusted components. I can`t get answer from email customer service. TY.
 
Sorry my bad english.
 



LOL 
2016/10/26 11:21:50
libneon
MSim
One quick way evga could put customers mind at ease, extend the warranty on select GTX 1070/1080 cards. That would show just how much evga stands behind the products they sell.
 
(example)
If you have a 3 year warranty, it would be bumped up to 5 year warranty.
If you paid to extend 3 year warranty by 2 years, it would be come 10 year warranty.
 
Not the first time EVGA has given away free warranty upgrades to give customers peace of mind.
 
http://eu.evga.com/articl...FREE-5-Years-Warranty/
http://www.evga.com/articles/00628/
http://www.evga.com/articles/00713/
 
I extended the warranty on my GTX 1080 FTW on the same day i registered it. (cost of $30)
 
 




Certainly wouldn't be a bad thing...I already lost one 1070.
 
2016/10/26 15:50:12
mannitu78
btw, the 1060 6GB got even hotter than the 1080 FTW, on Toms Hardware the PCB got more than 110 C hot...
 
http://www.tomshardware.de/nvidia-geforce-gtx-1060-pascal-gp106-grafikkarten-roundup,testberichte-242152-2.html#3
 
saw that only few minutes ago, theres another thread here with a 1060 that blew apart, i couldnt believe the pictures from TOMs, like 119 C on torture loop...i didnt even know that was possible with regular Voltage. How ever, Toms Hardware shows how to mod the card, you can use pads to make contact between the heatpipes and the pcb and this way you can lower the temps....i didnt look it up before, i didnt expect the 1060 to generate that much heat.
 
few years ago there were this very unpopular D-PAK Mosfets on entry level Asrock and MSI Boards, which created insane amounts of heat and caused throtteling on some overvolted Sandy-Bridge Boards...somehow the situation reminds me on that.
2016/10/26 17:29:39
bissagars
reading the tomshardware.de full review comparison , the EVGA has high VRM temp, but the Zotac has higher temp and Zotac didn't say anything about that.
 
Full temperature comparison:
Zotac GTX 1080 AMP Xtreme VRM 106.9c
EVGA GTX 1080 FTW VRM 106.8c
Gigabyte GTX 1080 G1 has hot spot 97.8c / VRM 82.9c
MSI GTX 1080 Gaming X has hot spot 96.7c / VRM 98.2c
Gigabyte GTX 1080 Xtreme Gaming VRM 83.2c
Palit GTX 1080 Game Rock hot spot 82.6c / VRM 76.9
Galax GeForce GTX 1080 HoF VRM 75c
 

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