Tuxedo.

Galaxy90
First the micron now this.  

 
??? The thing with the micron memory is nvidia related. Every GTX 1070 with micron memory need a firmware patch.
EVGA and Palit were the first two brands which provided the firmware update.

Yes, i  have this new firmware for my first and second Bios. This Problem is not so big, but the overheat problem is not understandable for me. Why the customer must find this problem ?

you should give them a little bit of time. Im sure there will be a solution for everyone. For those who are afraid to use the card as long as it is not fixed: Just turn the fan +20% and dont play furmark. Try to act a little bit professional, like an enthusiast and not like a little girl. Buy yourself a pad and a small heatsink and put it on the backside of the PCB over the VRMs. We all know pretty exactly where the hotspot is, so you can put it on optimal position.  Its not rocket science, just create a little more surface for the air to carry away the heat. You can find heatsinks also on old mainboards, lots of little aluminum-heatsinks. Does not look nice, but its effective until the card is replaced/repaired.
 
I dont think the card has been build cheap, the mosfets and caps are far away from budget, (edit: even if i have to say, i dont like the chokes, as im looking at them right now..and it seems to me the mosfets they use create more heat than the ones in the Classified) the card can deliver high power its a fauxpas with its cooling this time. If you look through TOM Hardwares scans, you will see the "mighty" Zotac AMP extreme has a similar problem, PCB around 100 C. I would prefer the PITA with RMA with EVGA rather than Zotac.
 
for those with a Classified: Im sure there is no problem...sure the pads will help to lower temps, but theres no way the PCB gets as hot as the FTW...its got more layers and just more mass, everything will be under 95 C at least for sure. Still i would be very grateful when someone will finally provide the same kind of analyze with the Classified.

One quick way evga could put customers mind at ease, extend the warranty on select GTX 1070/1080 cards. That would show just how much evga stands behind the products they sell.
 
(example)
If you have a 3 year warranty, it would be bumped up to 5 year warranty.
If you paid to extend 3 year warranty by 2 years, it would be come 10 year warranty.
 
Not the first time EVGA has given away free warranty upgrades to give customers peace of mind.
 
http://eu.evga.com/articl...FREE-5-Years-Warranty/
http://www.evga.com/articles/00628/
http://www.evga.com/articles/00713/
 
I extended the warranty on my GTX 1080 FTW on the same day i registered it. (cost of $30)
 
 

i would give my 980 Classified for a 1070 FTW if someone is interested think about it, i got very low PCB Temps...you will never have a BSOD....

Galaxy90
Yes, i  have this new firmware for my first and second Bios. This Problem is not so big, but the overheat problem is not understandable for me. Why the customer must find this problem ?

The only thing I disagree with is that the customer found the issue. The customers were alerted to the issue by a large hardware review company with the ability to test and publish the results.

For an end user to say that EVGA is leaving it on them would be like saying you have the resources and found the issue yourself. We did not, as end users, find the issue.. We were alerted to it by a company with the ability to test specifically these issues, and now the end users are asking for answers.

It is my understanding that EVGA tests every single card to make sure it is functioning properly, but I highly doubt that they are able to put every single card on a test bench in a heat chamber to check thermals before they ship. They probably tested and didn't find any issues during the design phase, but something changed and now they are dealing with finding and fixing the error.

I know I wouldn't want to be in the shoes of EVGA right now, as they receive a lot of backlash.

I will receive a 1070 EVGA SC Black Edition with an AC 3.0 cooler today. And since there is no backplate I was wondering if this issue will affect this card.
 
Any of you experienced this issue on an 1070 SC black edition.
 
 

I think EVGA should just let us do a discounted step-up to Classified cards at this point. Would give a bunch of us peace of mind. Then they can mod all the FTWs they get back and sell them as nice refurbs on their site or NewEgg.

truebender
Under Russian laws "visible fire\electrical damage on electronical components it`s a mark of misuse and cause of warranty denial". Besides in RMA rules on EVGA site wrote "Damaged boxes, or products received in shipping envelopes, or bubble bags will be immediately rejected and returned to the sender" what in Russian post service is an usual thing:).

Hello everyone, i live in Saint-Petersburg, Russia and also planning on getting a 1070 FTW soon. After all this hype around thermal problems i got a little bit concerned and wanted to have my say. First of all my comrade cites some kind of law or smth which is complete bs. You do get refunded under russian law and there is no such thing as warranty denial in case of product being damaged by itself. Well certain retailers can deny you but they will break the law in this case and this is pretty much screwes you, the customer, because laws are not quite working in our country. My advice is to pay little bit more to more trusted retailers around. Second, about the card. EVGA is in my opinion the best supplier since they really nail the design of their product and special feautures, well i like it so much, there is no choice for me but to get their porduct. I am now planning on getting 1070 FTW edition for it's looks and perfomance and i will certainly get it registered and will be waiting for pads to mod it by myself but recent events had me concerned. Official statement says that there is no fault in design of the pcb so it's good news. I wouldn't say that there is much better situation with other brands or PC components in general which will die in a short period of time in 1% of cases after you buy them. I personally had to RMA components in 10% of my purchases due to them being from faulty batches that end up in Russia IMHO.
Guys if you can give me any advice on buying or not buying the card it will be greatly appreciated since it's a pretty big investment for me.

shannonjpower
Is it possible for EVGA to upload the instructions and thermal pad specs (thickness etc) so those already with spare pads or who want to purchase their own can do the mod?
 
Would save time and money on EVGA's side and allow experienced users to go ahead with the mod without waiting weeks (I'm in Australia so it's roughly 2+ weeks wait) for shipping.

+1 !

Scarlet-Tech

Galaxy90
Yes, i  have this new firmware for my first and second Bios. This Problem is not so big, but the overheat problem is not understandable for me. Why the customer must find this problem ?

The only thing I disagree with is that the customer found the issue. The customers were alerted to the issue by a large hardware review company with the ability to test and publish the results.

For an end user to say that EVGA is leaving it on them would be like saying you have the resources and found the issue yourself. We did not, as end users, find the issue.. We were alerted to it by a company with the ability to test specifically these issues, and now the end users are asking for answers.

It is my understanding that EVGA tests every single card to make sure it is functioning properly, but I highly doubt that they are able to put every single card on a test bench in a heat chamber to check thermals before they ship. They probably tested and didn't find any issues during the design phase, but something changed and now they are dealing with finding and fixing the error.

I know I wouldn't want to be in the shoes of EVGA right now, as they receive a lot of backlash.

As if everybody has $10 000 to shell out on such equipment, eh? If these cards had thermal sensors put on the VRM / Memory and people saw that they run way too hot compared to the GPU, they would have had the same backlash. It's a premium card, it costs way more here in South-Africa than the MSi / Gigabyte / ASUS brands and I wanted the best; what we got is less than what other brands give. It's summer here now too and I don't have air-conditioning, I bet when I take that heat-sink off it's going to look like someone rubbed charcoal all over it as a paint job. I use this card everyday more than 8 hours and that GPU usage is 99% usage 99% of the time. I don't think I like what I am going to find.