Where is the right place of thermal pads? And in the back? With the acx cooler the video card have the baseplate.

panaikas
Hello,
First read the ram issue with Micron, now Overheating Issues, what is next coming..?
I give 600euro to my country for the 1070FTW and such a company Evga is, from the beginning they can't put the pads
for a cost 1-2 euro that costs for Evga and prefer to have a negative picture for the company? It's shame.
If someone can't put the pads or afraid to cause a damage to the card what happen then?
The easy solution for evga to provide us the pads and we take the responsible to damage or not, it's annoying me who paid 600euro.
EVGA if respect their customers, must recall and replace the cards with cards as it should be from the beginning (include the thermald pads).
If they can't, then give us the money back.
 
*Sorry for my english

+1

if both tests ran within tolerance level before applying the thermal pad mod, what was the result? I'm just curious. Thanks EVGA as always for helping customers out.

panaikas
Hello,
First read the ram issue with Micron, now Overheating Issues, what is next coming..?
I give 600euro to my country for the 1070FTW and such a company Evga is, from the beginning they can't put the pads
for a cost 1-2 euro that costs for Evga and prefer to have a negative picture for the company? It's shame.
If someone can't put the pads or afraid to cause a damage to the card what happen then?
The easy solution for evga to provide us the pads and we take the responsible to damage or not, it's annoying me who paid 600euro.
EVGA if respect their customers, must recall and replace the cards with cards as it should be from the beginning (include the thermald pads).
If they can't, then give us the money back.
 
*Sorry for my english

EVGA does not void your warranty for applying the pads, and they provide them free of charge. With a screw driver and a small amount of thermal material, anyone will be able to apply the thermal pads.

The issue is a new issue, as the VRM, The heatplate, and the cooler itself is nearly identical to all previous ACX coolers.. If it was never an issue before, then there was no reason to suspect it would be now. Since the issue was discovered, EVGA immediately started working toward a fix, which is far beyond what most other companies would do.

Also, the micron issue was an Nvidia issue. EVGA had no control over that unfortunately. Thankfully a bios update has been applied to help everyone that has micron memory.

Scarlet-Tech

panaikas
Hello,
First read the ram issue with Micron, now Overheating Issues, what is next coming..?
I give 600euro to my country for the 1070FTW and such a company Evga is, from the beginning they can't put the pads
for a cost 1-2 euro that costs for Evga and prefer to have a negative picture for the company? It's shame.
If someone can't put the pads or afraid to cause a damage to the card what happen then?
The easy solution for evga to provide us the pads and we take the responsible to damage or not, it's annoying me who paid 600euro.
EVGA if respect their customers, must recall and replace the cards with cards as it should be from the beginning (include the thermald pads).
If they can't, then give us the money back.
 
*Sorry for my english

EVGA does not void your warranty for applying the pads, and they provide them free of charge. With a screw driver and a small amount of thermal material, anyone will be able to apply the thermal pads.

The issue is a new issue, as the VRM, The heatplate, and the cooler itself is nearly identical to all previous ACX coolers.. If it was never an issue before, then there was no reason to suspect it would be now. Since the issue was discovered, EVGA immediately started working toward a fix, which is far beyond what most other companies would do.

Thank you for a quick response. Great support that's why I buy EVGA cards..

Hello all,
 
Thanks for your reactivity and your support EVGA. I will request this thermal pad now :)

Things for everyone to remember.
 
1. Your card isn't defective if you haven't had any obvious issues. 
2. The tests EVGA ran were still within operating tolerances. The tests Tom's Hardware ran were using a program nVidia blacklisted. 
3. They understand your concerns anyway, and are providing an OPTIONAL peace of mind solution if you're that worried about it. 
4. Most other manufacturers I have had dealings with would have said "It's working fine, go pound sand" 
5. This is OPTIONAL. If you choose not to do it and you have issues, you're still covered by their 3 year warranty and awesome customer support. 

Scarlet-Tech
EVGA does not void your warranty for applying the pads, and they provide them free of charge. With a screw driver and a small amount of thermal material, anyone will be able to apply the thermal pads.

The issue is a new issue, as the VRM, The heatplate, and the cooler itself is nearly identical to all previous ACX coolers.. If it was never an issue before, then there was no reason to suspect it would be now. Since the issue was discovered, EVGA immediately started working toward a fix, which is far beyond what most other companies would do.

Also, the micron issue was an Nvidia issue. EVGA had no control over that unfortunately. Thankfully a bios update has been applied to help everyone that has micron memory.

-If their no suspect for the issue and I am not wrong doesn't have a section to the factory to make qualify/quality control or tests.
How they provides us the cards.
-As I said the problem is not the screw but if someone cause a problem. Doesn't have all people the skills to put the pads.
So if they found a problem after, that I must put hand at the card and maybe cause a problem, it's not solution.
They must recall the deffected cards and give us the card as it should be out from factory including the pads .
At my opinion this is the correct solution or refund
 

My 1070 FTW backplate runs superhot while gaming. I just requested the pads. I hope it will fix the issue. :) I am still going to buy EVGA GPU's only, because of their great customer service. It's a shame these 1070 / 1080 FTW's had some problems. 

- Juho

1080 Classified here...Request sent.
But please....I know it is very easy to install the thermal pad but anyway, formally request that Evga publish a manual / video of how to do it. And please use cards 1070 and 1080 for this example.
They are self-adhesive ?. They need thermal paste ?. Comes the included thermal paste?
Not everyone has to know why they do this.
I would be very grateful.
A greeting