As usual was on a normal game of overwatch, suddenly i heard a bang as something blew in my case!! and the screen went black, checked the side panel of the case and could clearly see a small flame coming out of the card which was there for a bit with some smoke that followed.
 
The damage is at the capacitors section i guess or the voltage regulators not sure tbh
 
I'm using a corsair 1200i PSU and also a wall voltage regulator. Furthermore, I never opened the card nor did i remove the back-plate, furthermore, I never OC'ed it and placed in a well ventilated case
 
Is it only some bad luck or anyone else had similar problems with the card. I've Always used EVGA cards and this never happened to me before
 
The problem is that I bought this from Amazon and I live in Dubai, is there a way to RMA it to Dubai instead of shipping to the USA or Europe which will cost me a lot (more than 150$) and might take some time, I might get the card back in month or so !!!
 
I would appreciate it if someone can help on this please
 
I uploaded a photo of the area the card caught fire at
 
Cheers
 
DS

Register your card if you haven't already: https://www.evga.com/support/register.asp
 
Then call or email tech support: http://www.evga.com/about/contactus/ 
 

arestavo
Register your card if you haven't already: 
 
Then call or email tech support: 
 

Product already registered, and invoice uploaded and all the works ..etc
 
RMA system forwards me to the EU site and the RMA section is not working and keep getting page run time error msg

Try emailing them not using their built-in system?

arestavo
Try emailing them not using their built-in system?

 
Did that as well.. 
 
anyone knows which part that blew up and what might have caused it ?

Could it be related to the power socket adapter used in Dubai?  Do you use the standard 3 pin British plug (220-240v) or were you using a power converter?  Sounds like a power surge of some type.  What kind of "voltage wall regulator" were you using?

darksouls

arestavo
Try emailing them not using their built-in system?

Did that as well.. 
 
anyone knows which part that blew up and what might have caused it ?

Hard to say. But that is right in the area where the PWM or power regulation section is. So that is the most likely culprit. There's no way to repair this yourself. Anyhow, they are usually pretty quick about responding.

Dear darksouls,
 
I am sorry to hear that you had a problem with your card.  I can't say for sure what happened, but I can assure you that we are here for help with warranty.  I have escalated your thread to our EU support team and I expect that they will contact you once they open.
 
 

darksouls
 As usual was on a normal game of over watch, suddenly i heard a bang as something blew in my case!! and the screen went black, checked the side panel of the case and could clearly see a small flame coming out of the card which was there for a bit with some smoke that followed.
 
The damage is at the capacitors section i guess or the voltage regulators not sure tbh
 
I'm using a corsair 1200i PSU and also a wall voltage regulator. Furthermore, I never opened the card nor did i remove the back-plate, furthermore, I never OC'ed it and placed in a well ventilated case
 
Is it only some bad luck or anyone else had similar problems with the card. I've Always used EVGA cards and this never happened to me before
 
The problem is that I bought this from Amazon and I live in Dubai, is there a way to RMA it to Dubai instead of shipping to the USA or Europe which will cost me a lot (more than 150$) and might take some time, I might get the card back in month or so !!!
 
I would appreciate it if someone can help on this please
 
I uploaded a photo of the area the card caught fire at
 
Cheers
 
DS

Exploding caps are scary, lets hope this is a huge anomaly!

Salem13
Exploding caps are scary, lets hope this is a huge anomaly!

Heck yeah they are. I'm radio by trade (USAF), but I was helping out some radar guys at one point. They have HUGE transmitter assemblies (some half the size of refrigerators), and the driver cards at the bottom are lined with caps. One of those caps popped while the assembly was removed for testing, and shrapnel bounced around the cab - not something that I'd like to be around a lot (and they do it all the time! The radar guys AND the caps!).