2016/10/01 06:31:55
wsgroves
When I try to run the DG Tuner software, it says firmware update and then "Can't find USB HID Device. I thought I had everything plugged into my motherboard?
2016/10/06 11:48:47
Linearburn
same issue
2016/10/06 13:33:49
buck01
I also have the same issue, opened a ticket with support and have gone through a few things with them; no resolution as yet. 
2016/10/27 02:30:51
StS_spencer
same problem here. everything is attached as it should be, once i start the dg tuner - Can't find USB HID Device
 
Any solution would be great. ..
2016/10/27 15:06:58
miniml
Same problem here.
 
 
edit// 
 
Fixed it. USB 3.0 cable needed to be reseated. 
2016/10/28 03:52:14
StS_spencer
your right, the usb3.0 connector was the problem, although i dont really understand it, cause the usb3.0 ports worked like a charm. problem still persists. sometimes its working, sometimes not. going to call evga support tomorrow and ask them for a replacement board
2016/11/22 01:39:39
buck01
This morning the DG tuner software upgraded the firmware! and now I have the DG HID device in the device manager?
I have not changed anything recently and to my surprise the DG tuner now runs. No idea why, just happy that its working.

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