moknowsbest
Hey guys.... i think i had about enough of this sad pc life of mine....today i have installed 8 x 8GB of HyperX 2133hz DDr4s. now 4 of them were kitted together. the other 4 are singles.... when i booted to bios it was reading only 48GB....so i opened up the Ausus MOBO manual and started to put some knowledge in my brain :) (hope you guys are happy to hear that ;) )
I followed the diagram to what best fits on my mobo dimm layout, oh and it's a quad channel slots. still no luck... THENNNNN!!! i went to bios and switched to EZmode where i can see what cards aren't reading...funny enough i found the problem. my B1,B2 slots weren't reading any cards as it shows (N/A) so i assumed it's the card i ordered online....so here i was swapping away for about an hour and no fudging LUCK! it still kept on saying it doesn't recognize anything. NOW FYI.....when i was at the shop and told them to add another 8GB RAM (i started with 16GB at first) they were having issues as it wasn't reading 24 but only read 16....then they started on swapping slots...i asked what's going on...and they said 'oh don't worry we are looking into it maybe the slot reader functions different' .... now i'm beginning to suspect that the mobo might have been a faulty one from the start.....
any thoughts or advice? am i doing something wrong? or they shopped really rammed me hard in the buttcheeks.... i am going to call them around 'noon time....so any ideas or counter arguments will be MORE THAN APPRECIATED <3
The fact that B1 and B2 are not functioning leads me to think that there is a bent pin in the socket - especially if you have taken the time to swap sticks around to different DIMM slots, and b1/b2 are always showing nothing, or the less likely event that they are in fact DOA, but given the quality of the shop you went to, I would say they bent a pin installing the processor.
Causes for improper RAM size readings:
1. BIOS update required (less likely)
2. Processor was installed improperly, and a bent pin(s) are keeping the processor from reading all the DIMMs (most likely, easiest to fix)
3. Bad RAM (maybe)
4. Bad DIMM (unlikely, I haven't seen these go bad too often)
5. I have seen some boards act totally weird with memory, and reporting of size, timing, etc (DFI X58-T3EH6 was a squirrely board when it came to memory, and probably the only board I have seen that ever did such random things with memory information - sometimes setting a voltage, or timing differently would cause RAM to drop off from use, and give wrong readings for capacity)
The place that made your PC sounds like a bunch of total newjacks at PC building, I honestly wouldn't put it past them to have seated the processor wrong and bent a pin in socket, or given you defective hardware (If they flat out lied to you and said Windows 8.1 was what the hardware supported, and not 10 - then I certainly wouldn't put it past them to give you less than functional hardware).