2016/09/23 10:39:12
walesisok
I'm still waiting on my RMA for a Hybrid card, 2 weeks now "preparing to ship". I'm debating calling quits and just returning it, especially now with these refurb'd reports. I was half way through my 30 days when the RMA was approved, and now that's past, and I'm sure it'll be another week before I actually receive a possibly "new" card. The new Gigabyte looks interesting.
2016/09/23 10:42:40
Ksmillie
J0NOX
Ksmillie
Well I got a raised RMA request from ebuyer when reporting the issue to them ( Still within my returns policy ) I was wondering should I just a direct replacement hoping to not get the same results or just get my money back. Perhaps maybe just RMA it with EVGA directly and get a new card from them with a higher chance of being fixed. But reading this forum post and some others seems like a lot are on there 2nd to 3rd RMA, although mentioned above the RMA issue has been fixed but I am a bit worried now.
 
Thinking if I do just get a refund from ebuyer i'd buy a different card from MSI maybe.




I decided to send my 3rd RMA back to Amazon for a full refund since Evga thinks its ok for customers to pay full price for a card to be given a used card. Not like its our fault that they messed up their hardware, forcing us to send the card back and forth to them, which in turn is a lengthy process and ofc is going to go over the Evga 30 day return term to be eligible for a brand new RMA card (EU only?).
Best part was when I received my 2nd RMA card it was brand new and after the "fix" date and it still had the 100%+BS issue. They told me to send it back because they 'let one slip through' (again, they messed up), so I assumed I was getting a band new card..ended up with a used card that ran slower, hotter, didn't overclock as well, and had louder coil whine.
 
I ordered the MSI 1080 gaming X, if your worried/not confident about the whole RMA process then I suggest you do the same to avoid any hassle (wish I did sooner).
 


Thanks, I guess i'd prob just go ahead and just send it back to Ebuyer for a refund and do the same. Buying the MSi 1080 gaming x, I hope when you get this card that it doesn't have the same issues as this card did. Good luck!
2016/09/23 10:43:16
nautics889
So just got out of the phone with the advanced tech rep, and they said there was a mistake with my first shipment of my first RMA, so they are going to be sending out a Brand NEW one with fix from Factory. Luckily I live close by their main Office in Brea, CA. That's all i wanted going through all this. Is Brand New replacement not a refurb for a Hardware problem that was not my fault or others except the manufacture. Gheeez.. I didn't really care if i got the Gears of War 4 promo either. well it would be nice though . But again, customer service is still great in my opinion. Even though i have been Frustrated with this all week. But i hope who ever has this problem, finds there solution. whether able to stay or to go to another brand. hope all goes well. 
 
I hope the new card will work and perform well and no more high temps of 80c +. 
 
2016/09/23 14:53:05
tehbigbug
Just a little update: I received my new card a little over a week ago and haven't had any problems yet. Brand new card in new packaging and all, manufactured much later on in the process than my old one according to the serial number.
2016/09/23 14:58:01
msweeney23
I did return both my original to Amazon and the RMA back to EVGA. I happened to be browsing nowinstock and noticed that Amazon had the GB GTX 1080 Extreme Premium Pack in stock so I added one to my cart and was actually able to checkout before they went out of stock (right after I finished the purchase they went to zero stock).
 
I received the card today and it is currently undergoing burn-in and testing, but I would like to post some information purely for others that might be interested. 
 
* The card is massive. And I mean HUGE. I didn't measure it before installing but it takes up 3 full slots and seems to be quite a bit longer than the FTW.
* The build quality is far inferior to the EVGA - the card feels flimsy and cheap, and the rear fins were bent just like others had complained. The breakout box is flimsy and cheap, feels like a $5 item from the grab bin at MicroCenter. However the the front panel is very convenient to have for my VIVE and the extra USB 3.0 ports are a nice bonus.
* I noticed the actual retail box was NOT sealed, but everything inside was and the card itself was in a sealed package. The box is huge compared to the FTW.
* The back-plate is a nice feature but no where near as good as the EVGA - about half the thickness from just eyeballing it.
* The card runs hot - approx. 10c more than my FTW even with cooler room temperatures - however I do need to improve the cooling in my case and that should help quite a bit. With the FTW you won't need to worry about that. 
* I won the silicon lottery this time - my card is able to boost to 2100Mhz *easily* and the RAM is at 10,206Mhz. I have not even messed with the voltages yet, and probably won't at this point.
* No coil whine. Yet. EDIT: Yes there is, noticeably louder than the FTW. Does not bother me because I use headphones, but others should be aware.
* SLI Bridge is nice considering the price they are going for.
 
So this card doesn't come close to the build quality of the FTW - if you are able to secure a NEW working FTW I would stick with it. I am very pleased with my purchase though *so far*, but only time will tell I know from previous experience that GB quality can be questionable.
 
 
2016/09/23 15:04:02
Nereus
 
Considering getting a Titan XP instead - it's a huge amount of money for a graphics card, but I haven't heard of any issues except that they run pretty hot... and I don't plan on running a custom loop, it would stay on air cooling. Hmmm... I'd like to stay with the 1080 Hybrid but I'm already about to do a 2nd RMA.. tough decision. Take a chance on a 3rd Hybrid, or spend another $400+ for a beast of a card?
 
 
2016/09/23 17:05:16
jlp209
Nereus
 
Considering getting a Titan XP instead - it's a huge amount of money for a graphics card, but I haven't heard of any issues except that they run pretty hot... and I don't plan on running a custom loop, it would stay on air cooling. Hmmm... I'd like to stay with the 1080 Hybrid but I'm already about to do a 2nd RMA.. tough decision. Take a chance on a 3rd Hybrid, or spend another $400+ for a beast of a card?
 
 


Neither. Try a Classified. I said to heck with it, packed up my RMA Hybrid to send back to EVGA tomorrow. Done with the BS 100% issue and the great unknown whether I have a ticking time bomb in my case, and/or a refurb card, that runs slower and hotter than the original card I got. Not going to hijack this thread with my initial impressions of the Classified that I just got. It's a beast. I almost bought the MSI Seahawk or Gaming X due to this shady situation, but I couldn't do it. 
2016/09/23 19:42:49
flie
Ksmillie
J0NOX
Ksmillie
Well I got a raised RMA request from ebuyer when reporting the issue to them ( Still within my returns policy ) I was wondering should I just a direct replacement hoping to not get the same results or just get my money back. Perhaps maybe just RMA it with EVGA directly and get a new card from them with a higher chance of being fixed. But reading this forum post and some others seems like a lot are on there 2nd to 3rd RMA, although mentioned above the RMA issue has been fixed but I am a bit worried now.
 
Thinking if I do just get a refund from ebuyer i'd buy a different card from MSI maybe.




I decided to send my 3rd RMA back to Amazon for a full refund since Evga thinks its ok for customers to pay full price for a card to be given a used card. Not like its our fault that they messed up their hardware, forcing us to send the card back and forth to them, which in turn is a lengthy process and ofc is going to go over the Evga 30 day return term to be eligible for a brand new RMA card (EU only?).
Best part was when I received my 2nd RMA card it was brand new and after the "fix" date and it still had the 100%+BS issue. They told me to send it back because they 'let one slip through' (again, they messed up), so I assumed I was getting a band new card..ended up with a used card that ran slower, hotter, didn't overclock as well, and had louder coil whine.
 
I ordered the MSI 1080 gaming X, if your worried/not confident about the whole RMA process then I suggest you do the same to avoid any hassle (wish I did sooner).
 


Thanks, I guess i'd prob just go ahead and just send it back to Ebuyer for a refund and do the same. Buying the MSi 1080 gaming x, I hope when you get this card that it doesn't have the same issues as this card did. Good luck!


what seller you got it from ksmillie?
2016/09/23 19:45:46
nautics889
msweeney23
I did return both my original to Amazon and the RMA back to EVGA. I happened to be browsing nowinstock and noticed that Amazon had the GB GTX 1080 Extreme Premium Pack in stock so I added one to my cart and was actually able to checkout before they went out of stock (right after I finished the purchase they went to zero stock).
 
I received the card today and it is currently undergoing burn-in and testing, but I would like to post some information purely for others that might be interested. 
 
* The card is massive. And I mean HUGE. I didn't measure it before installing but it takes up 3 full slots and seems to be quite a bit longer than the FTW.
* The build quality is far inferior to the EVGA - the card feels flimsy and cheap, and the rear fins were bent just like others had complained. The breakout box is flimsy and cheap, feels like a $5 item from the grab bin at MicroCenter. However the the front panel is very convenient to have for my VIVE and the extra USB 3.0 ports are a nice bonus.
* I noticed the actual retail box was NOT sealed, but everything inside was and the card itself was in a sealed package. The box is huge compared to the FTW.
* The back-plate is a nice feature but no where near as good as the EVGA - about half the thickness from just eyeballing it.
* The card runs hot - approx. 10c more than my FTW even with cooler room temperatures - however I do need to improve the cooling in my case and that should help quite a bit. With the FTW you won't need to worry about that. 
* I won the silicon lottery this time - my card is able to boost to 2100Mhz *easily* and the RAM is at 10,206Mhz. I have not even messed with the voltages yet, and probably won't at this point.
* No coil whine. Yet. EDIT: Yes there is, noticeably louder than the FTW. Does not bother me because I use headphones, but others should be aware.
* SLI Bridge is nice considering the price they are going for.
 
So this card doesn't come close to the build quality of the FTW - if you are able to secure a NEW working FTW I would stick with it. I am very pleased with my purchase though *so far*, but only time will tell I know from previous experience that GB quality can be questionable.
 
 


Best of luck to you! Hope it gives you no problems in the future! Happy gaming!
2016/09/24 02:15:07
zell2004
Replacement preparing to ship. Hope they send it on monday.  I sent a mail to support to get a confirmation that i will get a new card and not a refurb. I really want to be done with all this and just enjoy gaming again.
 
 

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