Absolutely awful customer service from EVGA. Phoned Friday and completed an advanced RMA (paid in full again)

I still haven't had the new card dispatched. Phoned in today only to be told there is not estimated date for dispatch, customer service agent said there had been technical problems on their end preventing any dispatches. (Sounds like a lie) After much nagging he said he would ring the RMA team direct and get back to me within the hour.

An hour passed and still no call. I rang the support number back again, only to be automatically transferred to the American support team who couldn't help me as this is a Euro issue. He mentioned there is only one customer service agent in the euro headquarters and maybe that is why he hasn't rang back. (Sounds like a lie)

The American agent said he would pass my deatils onto a supervisor of some sort, but I really can't see anything coming of it.

I am getting absolutely no where with this RMA and consdiderinng I am now another £690 down, its pathetic service. The worst of all is that there is no complaint line! And any number you ring, all the managers seem to be suspiciously out of the building.

Sorry if there are typos, I am typing this whilst trying my best not to drive up there and personally kick their arses!

Cdc1287

JonIrenicus
How much did you pay?
 
If you, for example, paid 800€ they will keep 120€ and return 680€.

So i get a bad product and i have to give away money to get my money back?
 

dakon
Sad thing is with the silence from EVGA on this issues shows that their customer service has degraded.  Heck, even ASUS ROG forums would of had a response if the issue was this big, and this is saying something as ASUS is not known for the same level of support as evga.
 
I think I will go with a 1080 Strix this round.  They are getting very solid reviews, no issues reported, and OC very well.

Quite true this, and not only FTW problems, its been almost 4 weeks when i first put support ticket about product invoice problems and clock is ticking away. 
 
Edit, EVGA Europe

I am so frustrated with this situation. My RMA'd card has come back with the fault again, I contacted the shop I bought it from and asked for a refund as I'm still within my 30 days, however they won't do it without testing it. However, they have already tested the first card and couldn't replicate the fault, therefore wouldn't issue me with a refund. 
 
Now, if I send it back to them and they test it again, can't find a fault, it's likely I will be out of my 30 day return window. I emailed EVGA yesterday but I haven't had a response. I feel like I've spent £680 for a faulty card and I'm stuck with it. If i get a 3rd card through RMA, who is to say I won't receive another faulty card? Or, an underclocked one as people have been reporting? It doesn't seem right that we get downclocked cards compared to what was advertised. 
 
 

cdc1287
Absolutely awful customer service from EVGA. Phoned Friday and completed an advanced RMA (paid in full again)

I still haven't had the new card dispatched. Phoned in today only to be told there is not estimated date for dispatch, customer service agent said there had been technical problems on their end preventing any dispatches. (Sounds like a lie) After much nagging he said he would ring the RMA team direct and get back to me within the hour.

An hour passed and still no call. I rang the support number back again, only to be automatically transferred to the American support team who couldn't help me as this is a Euro issue. He mentioned there is only one customer service agent in the euro headquarters and maybe that is why he hasn't rang back. (Sounds like a lie)

The American agent said he would pass my deatils onto a supervisor of some sort, but I really can't see anything coming of it.

I am getting absolutely no where with this RMA and consdiderinng I am now another £690 down, its pathetic service. The worst of all is that there is no complaint line! And any number you ring, all the managers seem to be suspiciously out of the building.

Sorry if there are typos, I am typing this whilst trying my best not to drive up there and personally kick their arses!

Cdc1287

Had much the same experience. My 2nd RMA has been 'Preparing to Dispatch' for 2 days and I've given up trying to ring them since I always end up in the US office who cant help me
 
Also " technical problems on their end preventing any dispatches" sounds suspiciously like "all the cards we send out are coming back so lets stop sending them out".
 
Really don't want to get into speculative mud slinging but they're not making it easy  

kantxcape

JonIrenicus
How much did you pay?
 
If you, for example, paid 800€ they will keep 120€ and return 680€.

So i get a bad product and i have to give away money to get my money back?
 

I want to believe that in this specific case they will refund the whole sum. But without an official statement, everything we say is ambiguous.

i got my replacement from amazon. I think i got the worst FTW lol. 1898mhz@80c

Consar
i got my replacement from amazon. I think i got the worst FTW lol. 1898mhz@80c

That ain't right. 

@J0NOX- I received the same packaging as you only my card was sealed in the usual anti-static bag. It had all of the clear plastic wrap over the entire card like a new one would plus all manuals and power cables were included in the box. I have no idea what to make of this whole thing and whether to keep the latest card. I hate the silence regarding the issue. But there's no better alternative out there, for me. I don't want to add more case fans if I get a Classified / Strix instead. MSI Seahawk I don't want to connect radiator fan to motherboard header. Gigabyte I just don't want to deal with in case an issue arises. I'm trying to just keep it simple and tell myself if there's no problem with the card and it plays games, keep it. 

jlp209
@J0NOX- I received the same packaging as you only my card was sealed in the usual anti-static bag. It had all of the clear plastic wrap over the entire card like a new one would plus all manuals and power cables were included in the box. I have no idea what to make of this whole thing and whether to keep the latest card. I hate the silence regarding the issue. But there's no better alternative out there, for me. I don't want to add more case fans if I get a Classified / Strix instead. MSI Seahawk I don't want to connect radiator fan to motherboard header. Gigabyte I just don't want to deal with in case an issue arises. I'm trying to just keep it simple and tell myself if there's no problem with the card and it plays games, keep it. 

Well, at least yours came with the clear plastic wrap and such...I just got the 1080 ftw card placed in bubble wrap, didn't even have a dust proof rubber strip over the PCI area, nor even any protective covers over/in the HDMI/Display ports...it even had a finger print mark next to the EVGA 1080 logo on the side of the card. Looks like mine came straight out of someones computer.
If mine came like yours with the manuals and power cables, I wouldn't mind using it but I feel uncomfortable using this one. Not a grate feeling when you spend £££ on a graphics card.
 
If you aren't having any problems with your card I would just keep it. I'm planning on getting the MSI gaming X if I don't get a satisfactory response from Evga.