To ChrisB@EVGA
I bought my FTW 1080 on July 28th from JD.com which is the only official EVGA online retailer in China.
Because my FTW also had the black screen issue, I sent back the card to JD on September 6th. Now I'm still waiting for the replacement card.
Yesterday I noticed 1080FTW is in stock on JD, so I asked JD to send me one replacement. But JD rejected my request, I was told this is because they have contacted EVGA and confirmed that the solution of this black screen issue is to replace card itself (meaning same as refurbished card in Chinese) but not a brand new retailer one. Now I really don't understand why only Chinese customers have to suffer this kind of differential treatment. I think EVGA is a global company which should have the same standard.
By the way, at the beginning I wanted to send RMA directly to EVGA Taiwan, but EVGA Taiwan told me that they won't pay the import duties which will be around 75 USD. So I had to send the card back to the online store. Basically it's not my fault, right?
And during the wait time I contacted EVGA Taiwan several times in order to speed up the RMA process. But they told me that because I didn't send RMA directly to Taiwan so they just won't help me in this case and ask me to negotiate with JD directly. But I don't think this should be your customer's task, correct?
So could you please explain to me why I cannot have a brand new replacement as customers from other countries?
PS: I sent the card and all accessories in the retailer box back to JD.
Thank you!
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