2016/09/22 01:53:08
robin15243
maxheadroom101....but then that could just be because they're still in fairly limited supply

 
This is exactly my concern. There is not a single review online (except for some youtube video's), and they haven't been around long enough for issues to surface.
 
It's an entirely different PCB so I wouldn't know why the Classy would have the same issues, but on the other hand, after reading this thread my trust in EVGA is gone. If only EVGA could make an official statement on what was wrong with the FTW's, so trust could be restored again. 
 
2016/09/22 03:50:47
famich
vaxutopia
I would not got with evga for the 1080 GTX, facts are :
  • We are completely in the dark regarding this issue (no official explanation from EVGA)
  • Several RMA cards sent after 30th of August have still the issue.
Custom evga PCB seems to be the root cause because it is the only brand suffering from this kind of issue.
 
 




I do agree fully - must be the  PCB as the chips  are bought by all vendors from Nvidia. What matters is the fact that EVGA  keeps on being silent and, eventually, changing cards.
I bought Gigabyte G1 and strapped the Hybrid  cooler on it and all is well. I personally do not understand people who bought one FTW, that got faulty, got it exchanged  , that was faulty as well, so they got it exchanged again.. I would go for a refund and buy elsewhere.
2016/09/22 05:40:44
test20090424
To ChrisB@EVGA
 
I bought my FTW 1080 on July 28th from JD.com which is the only official EVGA online retailer in China.
Because my FTW also had the black screen issue, I sent back the card to JD on September 6th. Now I'm still waiting for the replacement card.
 
Yesterday I noticed 1080FTW is in stock on JD, so I asked JD to send me one replacement. But JD rejected my request, I was told this is because they have contacted EVGA and confirmed that the solution of this black screen issue is to replace card itself (meaning same as refurbished card in Chinese) but not a brand new retailer one. Now I really don't understand why only Chinese customers have to suffer this kind of differential treatment. I think EVGA is a global company which should have the same standard.
 
By the way, at the beginning I wanted to send RMA directly to EVGA Taiwan, but EVGA Taiwan told me that they won't pay the import duties which will be around 75 USD. So I had to send the card back to the online store. Basically it's not my fault, right?
And during the wait time I contacted EVGA Taiwan several times in order to speed up the RMA process. But they told me that because I didn't send RMA directly to Taiwan so they just won't help me in this case and ask me to negotiate with JD directly. But I don't think this should be your customer's task, correct?
 
So could you please explain to me why I cannot have a brand new replacement as customers from other countries?
 
PS: I sent the card and all accessories in the retailer box back to JD.
 
Thank you!
### sent the above same message to your email box, please have a check!
2016/09/22 05:53:27
J0NOX
UPDATE:
 
I just revived my 3rd RMA card 10 min ago. I am in the same boat as msweeney23...it seems that EVGA have this time sent me a used card...It came in a small box with EVGA logo, with only the 1080 card in it with no padding/plastic wrap on the card, like it had been already used in a computer. Great that you pay full price for a brand new card to receive a rma used one. Absolutely distressful, whats worse I don't think amazon will take it back because its not in its original box, I don't know what to do, could it be that EVGA tested the card first and that why its got no padding.
Here are some images, this is the card straight out of the box (no cables or anything):
 
http://imgur.com/b8oUWxx
 
http://imgur.com/A8gP7oO
 
http://imgur.com/p1nPZBP
 
I really don't know what to do next, try send it back to amazon or email EVGA?...at this point I have zero faith in EVGA.
 
 
2016/09/22 06:06:17
test20090424
J0NOX
UPDATE:
 
I just revived my 3rd RMA card 10 min ago. I am in the same boat as msweeney23...it seems that EVGA have this time sent me a used card...It came in a small box with EVGA logo, with only the 1080 card in it with no padding/plastic wrap on the card, like it had been already used in a computer. Great that you pay full price for a brand new card to receive a rma used one. Absolutely distressful, whats worse I don't think amazon will take it back because its not in its original box, I don't know what to do, could it be that EVGA tested the card first and that why its got no padding.
Here are some images, this is the card straight out of the box (no cables or anything):
 
http://imgur.com/b8oUWxx
 
http://imgur.com/A8gP7oO
 
http://imgur.com/p1nPZBP
 
I really don't know what to do next, try send it back to amazon or email EVGA?...at this point I have zero faith in EVGA.
 
 


This is not acceptable. But at least you got something. I'm still waiting for the replacement, already 17 days.
2016/09/22 06:19:53
kantxcape
If i ask for a refund what's the 15% restock fee?
2016/09/22 06:23:29
JonIrenicus
How much did you pay?
 
If you, for example, paid 800€ they will keep 120€ and return 680€.
2016/09/22 06:33:46
J0NOX
test20090424
J0NOX
UPDATE:
 
I just revived my 3rd RMA card 10 min ago. I am in the same boat as msweeney23...it seems that EVGA have this time sent me a used card...It came in a small box with EVGA logo, with only the 1080 card in it with no padding/plastic wrap on the card, like it had been already used in a computer. Great that you pay full price for a brand new card to receive a rma used one. Absolutely distressful, whats worse I don't think amazon will take it back because its not in its original box, I don't know what to do, could it be that EVGA tested the card first and that why its got no padding.
Here are some images, this is the card straight out of the box (no cables or anything):
 
http://imgur.com/b8oUWxx
 
http://imgur.com/A8gP7oO
 
http://imgur.com/p1nPZBP
 
I really don't know what to do next, try send it back to amazon or email EVGA?...at this point I have zero faith in EVGA.
 
 


This is not acceptable. But at least you got something. I'm still waiting for the replacement, already 17 days.




That sucks man, lets hope you get a new card and not used... You say 'least I have something'...I don't feel comfortable putting this card in my computer as it is. I have contacted support and now waiting for a reply.
2016/09/22 06:43:25
robin15243
J0NOX
I just revived my 3rd RMA card 10 min ago. I am in the same boat as msweeney23...it seems that EVGA have this time sent me a used card... Great that you pay full price for a brand new card to receive a rma used one....at this point I have zero faith in EVGA.



This is crazy. I think I will wait just a week more to see if the Classy gets some positive news, otherwise I'm going with the MSI Gaming X. 
2016/09/22 07:16:46
dakon
Sad thing is with the silence from EVGA on this issues shows that their customer service has degraded.  Heck, even ASUS ROG forums would of had a response if the issue was this big, and this is saying something as ASUS is not known for the same level of support as evga.
 
I think I will go with a 1080 Strix this round.  They are getting very solid reviews, no issues reported, and OC very well.

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