JPS2K5

JonIrenicus
Good morning everyone. 
 
So, my rma was approved. Obviously. But I have a question. I was approved for pick-up rma, but in the mail I got, it doesn' t say something. How do I continue from now on? Should I wait for someone to call me, or should I go directly to the courier office and send the defective card back without paying anything?
 
And something else. Should I keep my retail box and send only the black box? I want my new card to come with its box and as I' ve read, this is not always the case.

You call EVGA, give them the RMA ID or RMA#, and they will arrange the pickup. According to the email you should only send the card and no extras, so you could keep the outer box.

Ok, thanks for the help.

So still no official word from EVGA ? It looks to me it's going to be a long wait to get my hands on a GTX 1080 FTW card that works 100%. I am really looking forward to buying this card, I hope it doesn't take 3 months to get it.

,
So still no official word from EVGA ? It looks to me it's going to be a long wait to get my hands on a GTX 1080 FTW card that works 100%. I am really looking forward to buying this card, I hope it doesn't take 3 months to get it.
[/quote

Aha don ´t you go with another brand. .? I got Gigabyte G1 with EVGA hybrid cooler and with FTW BIOS- 1221MHZ all the way- I could not use the blower fan for PWMand RAM as Giga has got non ref PCB , but apart from that all is well. FTW must have a design flaw must probably on the PCB.

Shouldn't we start a sharepoint/google doc to centralise information about our cards 1080 FTW (shipping date, geographical location, serial number, RMA or not, Boost clock, temp....)
It would ease the understanding of the problem and have a better view.
 
Reading all these pages, it seems that Evga has not a full understanding of what goes wrong. 
 
I do not have enough time to play intensively to check if my new RMA card from last week is fully reliable.

vaxutopia
Shouldn't we start a sharepoint/google doc to centralise information about our cards 1080 FTW (shipping date, geographical location, serial number, RMA or not, Boost clock, temp....)
It would ease the understanding of the problem and have a better view.
 
Reading all these pages, it seems that Evga has not a full understanding of what goes wrong. 
 
I do not have enough time to play intensively to check if my new RMA card from last week is fully reliable.

That actually sounds like a great idea.

msweeney23
 
I am quite confident that the problem is hardware related, because once I got my RMA and before I installed it - I booted up Elite and caused a crash immediately. Then I performed a DDU, uninstalled the card, installed the RMA, installed the drivers, and a quick test of Elite showed the problem to be gone.
 
Nothing else changed, I used the same version of the drivers, same power connectors, same PCIe slot etc. etc. And this is not a heat problem because I could boot the machine cold and make it crash within 5 minutes after boot in Elite Dangerous without even leaving the station.
 
The problem that most of us were seeing was specifically a black screen with the fans on the GPU going haywire - like 4000+rpm or something. Not sure if you are seeing the same issue?

Yeah that describes my issue perfectly. 
Doom briefly worked for me when I first tried playing the game. About 3 hours into it I had my first black screen with the GPU blasting full speed requiring a hard reset. Over the course of 2 weeks I attempted to play the game about 10 more times. Each checkpoint load resulted in the crash. Fearing for the GPU's health I stopped trying altogether and yelled at Bethesda support. Seems like this issue wasn't uncommon on their forums but they had no real advice. About a month and a half later I decided to give it another attempt thinking that maybe they had patched the game. To my surprise the game worked and I was able to make it near the end. Unfortunately, later that week, I came home to a black screen and the fans blasting just like they did when Doom crashed only this time the game wasn't running. I was unable to tell how long they had been running like that as I was out for a couple hours. I hard reset the computer and everything was fine. I did not boot Doom in the interim. The following evening I went to bed and woke up to the same issue. Again, I was unable to assess how long the fans had been blasting - probably half the night. This time the GPU was dead. Could only get monitor signal from my motherboard - Windows would not recognize the card. 

RMA'd the card and everything looks OK with the new card for now. 
I will not touch DOOM again as its the only game giving me this issue. I have no idea if it was the game that sped up the death of the card or if it was some underlying hardware issue. Just posting my story in case anybody is experiencing anything similar. 

drwhiteboy

msweeney23
 
I am quite confident that the problem is hardware related, because once I got my RMA and before I installed it - I booted up Elite and caused a crash immediately. Then I performed a DDU, uninstalled the card, installed the RMA, installed the drivers, and a quick test of Elite showed the problem to be gone.
 
Nothing else changed, I used the same version of the drivers, same power connectors, same PCIe slot etc. etc. And this is not a heat problem because I could boot the machine cold and make it crash within 5 minutes after boot in Elite Dangerous without even leaving the station.
 
The problem that most of us were seeing was specifically a black screen with the fans on the GPU going haywire - like 4000+rpm or something. Not sure if you are seeing the same issue?

Yeah that describes my issue perfectly. 
Doom briefly worked for me when I first tried playing the game. About 3 hours into it I had my first black screen with the GPU blasting full speed requiring a hard reset. Over the course of 2 weeks I attempted to play the game about 10 more times. Each checkpoint load resulted in the crash. Fearing for the GPU's health I stopped trying altogether and yelled at Bethesda support. Seems like this issue wasn't uncommon on their forums but they had no real advice. About a month and a half later I decided to give it another attempt thinking that maybe they had patched the game. To my surprise the game worked and I was able to make it near the end. Unfortunately, later that week, I came home to a black screen and the fans blasting just like they did when Doom crashed only this time the game wasn't running. I was unable to tell how long they had been running like that as I was out for a couple hours. I hard reset the computer and everything was fine. I did not boot Doom in the interim. The following evening I went to bed and woke up to the same issue. Again, I was unable to assess how long the fans had been blasting - probably half the night. This time the GPU was dead. Could only get monitor signal from my motherboard - Windows would not recognize the card. 

RMA'd the card and everything looks OK with the new card for now. 
I will not touch DOOM again as its the only game giving me this issue. I have no idea if it was the game that sped up the death of the card or if it was some underlying hardware issue. Just posting my story in case anybody is experiencing anything similar. 

I think you need to test doom of its the only game it had the black screen with.. though I'm sure all games will eventually do it if your card is faulty. It's just a matter of time as it can happen within minutes or hours. You prob just played doom long enough for it to show up.

Doom is not that hard on vga cards. Witcher 3 is.

Make extra sure your RMA is a new card, because mine was apparently not - I received a 'Recertified' card instead of a brand new one. 
 
EVGA will be shipping me a brand new card, but I suggest your all check yours immediately!
 
NOTE: My RMA Card shipped in a nondescript EVGA box and was missing all of the original accessories, this is what got me worried it was a used card.. and I was correct.

msweeney23

Trelor
The card was in a 100% sealed retail box, it was missing the extra fan screws, the product manuals, and a few other things too.  I bet that they are testing / inspecting the cards and someone dropped it and then put it back into the box threw a seal on it and sent it out.  Chris from EVGA has already apologized for this and they will be replacing the card again as he knows that this is also unacceptable too.

 
Wait, did your RMA card come in an EVGA box? Mine came in a EVGA box with no software, manual or power connectors. I sent my old card back in the same box and kept the original retail box with all the accessories.

Black box inside the retail packaging missing everything but the power connectors.

msweeney23
Make extra sure your RMA is a new card, because mine was apparently not - I received a 'Recertified' card instead of a brand new one. 
 
EVGA will be shipping me a brand new card, but I suggest your all check yours immediately!
 
NOTE: My RMA Card shipped in a nondescript EVGA box and was missing all of the original accessories, this is what got me worried it was a used card.. and I was correct.

wow, I'm on my 3rd RMA 1080 ftw (4th card) from Evga and I was never handed a recertified card before. My 4th card is arriving tomorrow so I'll have to see.
 
Amazon have kindly extended my 30 day return to 60, if I get any problems this time round I'm getting a full refund and going else where.