Not to hijack the thread - but this same thing happened to me when I would load a checkpoint playing Doom 2016. On my 1070 FTW. It may just be that game because it's doing the same thing on the new 1070 I just RMA'd.

Trelor
The card was in a 100% sealed retail box, it was missing the extra fan screws, the product manuals, and a few other things too.  I bet that they are testing / inspecting the cards and someone dropped it and then put it back into the box threw a seal on it and sent it out.  Chris from EVGA has already apologized for this and they will be replacing the card again as he knows that this is also unacceptable too.

 
Wait, did your RMA card come in an EVGA box? Mine came in a EVGA box with no software, manual or power connectors. I sent my old card back in the same box and kept the original retail box with all the accessories.

drwhiteboy
Not to hijack the thread - but this same thing happened to me when I would load a checkpoint playing Doom 2016. On my 1070 FTW. It may just be that game because it's doing the same thing on the new 1070 I just RMA'd.

I am quite confident that the problem is hardware related, because once I got my RMA and before I installed it - I booted up Elite and caused a crash immediately. Then I performed a DDU, uninstalled the card, installed the RMA, installed the drivers, and a quick test of Elite showed the problem to be gone.
 
Nothing else changed, I used the same version of the drivers, same power connectors, same PCIe slot etc. etc. And this is not a heat problem because I could boot the machine cold and make it crash within 5 minutes after boot in Elite Dangerous without even leaving the station.
 
The problem that most of us were seeing was specifically a black screen with the fans on the GPU going haywire - like 4000+rpm or something. Not sure if you are seeing the same issue?

This is so frustrating for me, first email from EVGA Asia they said:

Once we receive the card , we will advice our RD have firmware fixed the issue and send back the card to you ASAP.

 
Then I asked again whether I get a new card or they just update the firmware and send it back to me and they reply with:

We will arrange TNT to collect the card from you for GTX1080 FTW black screen issue, and we will replace the new card that already hardware updated.

 
It's not grammatically correct so it's a little bit hard to understand, but based on the phrasing I would assume they meant I'll get a new card. Now after my RMA's approved, they sent me the invoice for customs with this message:

We already arranged TNT to collect the card from you and will have your card firmware update once we get the card from TNT.

 
So which is it? This is so not the quality of service that everyone is talking about, which is the reason I bought the card from them in the first place. Years of using other brand's card with no problem but the first EVGA got problem after a month. I am now stuck with this since Amazon's 30 days return is over, and EVGA Asia doesn't have any service other than RMA, which they can't even tell me what kind of RMA it is, neither upgrade or downgrade

 
Received my replacement 1080 FTW Hybrid today, thanks EVGA! Unfortunately may have to wait until the weekend to swap out the old one. The replacement appears at a glance to be brand new with full retail packaging, although I have not actually opened the shrink-wrap yet.
 

tehbigbug
For anyone wanting to know about EVGA serial numbers, here's what I was told by a rep:
"The first two digits correlate to the year, so 16 being for 2016, the third digit designates the product type, 0 being power supply, 1 being graphics card, 2 being motherboard, etc. Then the 4th and 5th number designates the factory is was manufactured in, as far as I know. The 6th digit signifies the warranty length, this particular one being a 3, for 3 years, while 7,8,9 and 10 are the part number. The 11th digit is for the region it's sold in and the last 5 digits are simply the serial number sequence."

Hmm.. the 11th digit on my original Hybrid was 8, the replacement is 9.    ..and the remaining 5 digits make the replacement within the first 10 issued. Roll on the weekend so I can open it up and try it out! :)
 

NereusReceived my replacement 1080 FTW Hybrid today, thanks EVGA! Unfortunately may have to wait until the weekend to swap out the old one. The replacement appears at a glance to be brand new with full retail packaging, although I have not actually opened the shrink-wrap yet.

I should have received my replacement 1080 FTW today, but UPS being UPS, it was delayed due to a "mechanical failure." Very frustrating.

I've had nothing but bad experiences with UPS. As a Canadian, it's not uncommon to get hit with exorbitant brokerage fees that can even surpass the cost of the item itself.

Of course, that's not EVGA's fault or anything. They even gave me a free Advanced RMA, which usually isn't available to Canadians at all. Sent it Worldwide Expedited too, so it would have arrived in 3 business days had it not been delayed. As long as the new card doesn't have the same problem, I can live with it being a day late, especially after seeing what a hassle the RMA process can be for people in Europe or Asia.

Fingers crossed...

jlp209
My latest replacement card was sealed but in that solid black box that comes inside the regular retail box. It didn't come with the regular retail box. Curious if anyone else is receiving replacement 1080's like this. I assume that means the card has been checked prior to shipping, fine by me. 

No, it means that the problem is not as small as they pretend it is, and they have started saving money by not putting the Retail box around it.

Good morning everyone. 
 
So, my rma was approved. Obviously. But I have a question. I was approved for pick-up rma, but in the mail I got, it doesn' t say something. How do I continue from now on? Should I wait for someone to call me, or should I go directly to the courier office and send the defective card back without paying anything?
 
And something else. Should I keep my retail box and send only the black box? I want my new card to come with its box and as I' ve read, this is not always the case.

JonIrenicus
Good morning everyone. 
 
So, my rma was approved. Obviously. But I have a question. I was approved for pick-up rma, but in the mail I got, it doesn' t say something. How do I continue from now on? Should I wait for someone to call me, or should I go directly to the courier office and send the defective card back without paying anything?
 
And something else. Should I keep my retail box and send only the black box? I want my new card to come with its box and as I' ve read, this is not always the case.

You call EVGA, give them the RMA ID or RMA#, and they will arrange the pickup. According to the email you should only send the card and no extras, so you could keep the outer box.

FljpFl0pThat's what I thought too, until it happened again a week after, than again a couple hours later. All playing the same game, witcher 3. Now I can get the black screen around the 1 hour mark. I still have my old 770 so I don't have to stay without a card while waiting for RMA.

Downclocking my card to stock speeds and reducing the power limit slightly seems to have got mine stable while I wait for my RMA. Not sure which helped, but can't be bothered to experiment more, with an RMA on the way. Of course it could be a coincidence, but as it crashed about 6 times in a couple of hours when I first started gaming with it, so I doubt it!