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I got this reply from EVGA Asia (TW)
Dear Customer
For black screen issue, please go to EVGA Asia Website to apply RMA first.
1. Go to
2. MEMBER HOME / My Products
3. Submit RMA request
4. Once getting EVGA RMA No, please pack the product well and stick the shipping label on the package.
and then provide your contact information (Address, phone number, contact name and RMA number).
And we will arrange courier to collect the card from you. Once we receive the card , we will advice our RD have firmware fixed the issue and send back the card to you ASAP.
Thanks
Does this mean they're just going to update the firmware on my card and then send it back? So the problem is firmware? I'm not really sure about GPU but shouldn't firmware be upgradable by end users?
I'm asking whether they allow me to do a step-up with the RMA to a Hyrbid or not, otherwise I actually don't mind keeping the same card as I'm managing 2088-2101Mhz with this one and I think I can push it a little more.
I received my RMA card FTW from EVGA TW last tuesday (Sep 13th), and the whole process took a week due to shipping (RMA approved on Sep 5th, EVGA TW sent out the card on Sep 12th). EVGA TW sent me a sealed retail package which I could think it is a new card instead of refurnishment. The serial number of the RMA card is different to my first card which I bought from Amazon. Since I got the RMA card, I am using my new PC regularly (playing WoW mainly, raid coming tomorrow), and the card didnt go black screen with 100% fan spinning yet (touchwood). I also ran skydiver for many times on the first day RMA card arrived, it was no crash at all. Refer to a post stating about the serial code, it makes me feeling that the defective card may come from a same factory (just a wild guess).