2016/09/19 10:29:54
HayzBaby
I bought and received my card last week, threw on a FC ek block and believe I have gotten this issue. Black screen, nothing else works, can't task manager out, alt tab doesn't work and neither does alt f4. I believe I was playing overwatch and had to do a complete system reboot
2016/09/19 10:30:21
JonIrenicus
musasm
Are September batches problem free about this issue? Due to custom problems and shipping cost, I don't want to go for RMA process. Instead, I am going to return it and buy new one from Amazon.




Lucky you. I ordered mine directly from the eu.evga store also. And the card was dispatched 11 days ago. Theoritically, from the new fixed batch of FTWs.
2016/09/19 12:33:05
Asryan
Does anyone managed to fixed that without RMA?
2016/09/19 12:51:08
Dark Chronos
Asryan
Does anyone managed to fixed that without RMA?




No. It's a hardware issue. You need a brand new board.
2016/09/19 13:39:33
Asryan
I was thinking of a refund and go for an SC instead. I was tempted by the strix but I read bad reviews about it..
2016/09/19 16:45:17
Dark Chronos
Asryan
I was tempted by the strix but I read bad reviews about it..



compared to 28 pages of bad reviews for EVGA lol? 
2016/09/19 16:46:51
Asryan
Ahah well i don't know.. the FTW is awesome but this issue is a real pain in the... So I have different choices.

Ask for an exchange and hope i'll get a good one
Go for A strix
Go for a EVGA superclocked..

Any ideas?
2016/09/19 17:07:42
Dark Chronos
Asryan
Ahah well i don't know.. the FTW is awesome but this issue is a real pain in the... So I have different choices.

Ask for an exchange and hope i'll get a good one
Go for A strix
Go for a EVGA superclocked..

Any ideas?




Best alternative is the Asus strix  (or MSI ) in my opinion.
 
I wouldn't go with the SC because it's the reference board. 
I wouldn't go with zotac because the warranty is 2 years instead of the 3 like everyone else. (so they must use low quality parts or something)
 
2016/09/19 17:10:36
Asryan
Well forget about the strix, it"s 100€ more expensive i can't afford it.

what's the issue with the SC?

Or i will just try my luck and hope i'll get a good FTW...
2016/09/19 18:21:55
Overmarsftw
FljpFl0p
I got this reply from EVGA Asia (TW)

Dear Customer

For black screen issue, please go to EVGA Asia Website to apply RMA first.
1. Go to

2. MEMBER HOME / My Products

3. Submit RMA request

4. Once getting EVGA RMA No, please pack the product well and stick the shipping label on the package.
and then provide your contact information (Address, phone number, contact name and RMA number).
And we will arrange courier to collect the card from you. Once we receive the card , we will advice our RD have firmware fixed the issue and send back the card to you ASAP.

Thanks

 
Does this mean they're just going to update the firmware on my card and then send it back? So the problem is firmware? I'm not really sure about GPU but shouldn't firmware be upgradable by end users?
 
I'm asking whether they allow me to do a step-up with the RMA to a Hyrbid or not, otherwise I actually don't mind keeping the same card as I'm managing 2088-2101Mhz with this one and I think I can push it a little more.




I received my RMA card FTW from EVGA TW last tuesday (Sep 13th), and the whole process took a week due to shipping (RMA approved on Sep 5th, EVGA TW sent out the card on Sep 12th).  EVGA TW sent me a sealed retail package which I could think it is a new card instead of refurnishment.  The serial number of the RMA card is different to my first card which I bought from Amazon.  Since I got the RMA card, I am using my new PC regularly (playing WoW mainly, raid coming tomorrow), and the card didnt go black screen with 100% fan spinning yet (touchwood).  I also ran skydiver for many times on the first day RMA card arrived, it was no crash at all.  Refer to a post stating about the serial code, it makes me feeling that the defective card may come from a same factory (just a wild guess). 

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