test20090424

Jordanluke
So I got my RMA'd card back on the 10th September, and I just got the black screen 100% fan error AGAIN. They sent me a brand new card out, complete with retail box etc. The shop I bought it from will not refund me without charging 10% restocking fee. I am so fed up now, having spend £680 on a faulty product line that EVGA does not seem to be able to fix.
 
This is my first time using EVGA, they came recommended and have a good reputation but unfortunately I am not seeing that, now I am going to have to RMA for a 2nd time. I don't even want this card anymore, I just want a refund so I could switch to a different brand/model. FTW 1080 for reference. 
 
 

What?! Where did the RMA'd card come from? Was it from EVGA directly? Or the shop just sent your another FTW which was made before 8-30?

It came from EVGA directly. I sent my old card back to their UK RMA center and they shipped me the new one out from Germany. 

Just a quick update my RMA has been working flawlessly all weekend through extensive stress testing of VR games on the VIVE. I have been able to play Elite Dangerous for 8 hours without stopping and not a single crash.

My card came from EVGA directly aswell. The card i got from RMA was sealed in box. Even though the support person i talked to said the problem was fixed and new cards tested.
 
Today i sent both 1080FTW cards back with UPS.  Both the original i bought and the first RMA.

Now the "funny" thing is I have paid for 2 cards. 1 from the store and 1 as collateral from advanced RMA. And now i have 0 cards. and 0 money. Yaay me!

Jordanluke

test20090424

Jordanluke
So I got my RMA'd card back on the 10th September, and I just got the black screen 100% fan error AGAIN. They sent me a brand new card out, complete with retail box etc. The shop I bought it from will not refund me without charging 10% restocking fee. I am so fed up now, having spend £680 on a faulty product line that EVGA does not seem to be able to fix.
 
This is my first time using EVGA, they came recommended and have a good reputation but unfortunately I am not seeing that, now I am going to have to RMA for a 2nd time. I don't even want this card anymore, I just want a refund so I could switch to a different brand/model. FTW 1080 for reference. 
 
 

What?! Where did the RMA'd card come from? Was it from EVGA directly? Or the shop just sent your another FTW which was made before 8-30?

It came from EVGA directly. I sent my old card back to their UK RMA center and they shipped me the new one out from Germany. 

OMG, I hope someone from EVGA can come out to clear this.

zell2004
My card came from EVGA directly aswell. The card i got from RMA was sealed in box. Even though the support person i talked to said the problem was fixed and new cards tested.
 
Today i sent both 1080FTW cards back with UPS.  Both the original i bought and the first RMA.

Now the "funny" thing is I have paid for 2 cards. 1 from the store and 1 as collateral from advanced RMA. And now i have 0 cards. and 0 money. Yaay me!

Same. They said any cards sent out after 30/08 wouldn't have this problem but that's simply not true as my RMA was processed between 05/09 and 10/09 and I still got a faulty card back. Really disappointed. Now I have to wait another week or two for another RMA, and who is to say I won't get another faulty card? Are the Classified model's reported to have this problem? If not they should be upgrading us to those. 

Jordanluke

zell2004
My card came from EVGA directly aswell. The card i got from RMA was sealed in box. Even though the support person i talked to said the problem was fixed and new cards tested.
 
Today i sent both 1080FTW cards back with UPS.  Both the original i bought and the first RMA.

Now the "funny" thing is I have paid for 2 cards. 1 from the store and 1 as collateral from advanced RMA. And now i have 0 cards. and 0 money. Yaay me!

Same. They said any cards sent out after 30/08 wouldn't have this problem but that's simply not true as my RMA was processed between 05/09 and 10/09 and I still got a faulty card back. Really disappointed. Now I have to wait another week or two for another RMA, and who is to say I won't get another faulty card? Are the Classified model's reported to have this problem? If not they should be upgrading us to those. 

That would be an excellent business move, but I will not hold my breath.

Jordanluke

zell2004
My card came from EVGA directly aswell. The card i got from RMA was sealed in box. Even though the support person i talked to said the problem was fixed and new cards tested.
 
Today i sent both 1080FTW cards back with UPS.  Both the original i bought and the first RMA.

Now the "funny" thing is I have paid for 2 cards. 1 from the store and 1 as collateral from advanced RMA. And now i have 0 cards. and 0 money. Yaay me!

Same. They said any cards sent out after 30/08 wouldn't have this problem but that's simply not true as my RMA was processed between 05/09 and 10/09 and I still got a faulty card back. Really disappointed. Now I have to wait another week or two for another RMA, and who is to say I won't get another faulty card? Are the Classified model's reported to have this problem? If not they should be upgrading us to those. 

indeed, im not saying they should dish out Classified for all RMA`s. But when they manage to send us a defective replacement. You should be entitled to some vip treatment.  :P 

zell2004

Jordanluke

zell2004
My card came from EVGA directly aswell. The card i got from RMA was sealed in box. Even though the support person i talked to said the problem was fixed and new cards tested.
 
Today i sent both 1080FTW cards back with UPS.  Both the original i bought and the first RMA.

Now the "funny" thing is I have paid for 2 cards. 1 from the store and 1 as collateral from advanced RMA. And now i have 0 cards. and 0 money. Yaay me!

Same. They said any cards sent out after 30/08 wouldn't have this problem but that's simply not true as my RMA was processed between 05/09 and 10/09 and I still got a faulty card back. Really disappointed. Now I have to wait another week or two for another RMA, and who is to say I won't get another faulty card? Are the Classified model's reported to have this problem? If not they should be upgrading us to those. 

indeed, im not saying they should dish out Classified for all RMA`s. But when they manage to send us a defective replacement. You should be entitled to some vip treatment.  :P 

That would be sweet but all I want is a solid explanation, if even the replacements are having the same problem I don't think it's actually fixed and they have no idea what's causing it.

Are September batches problem free about this issue? Due to custom problems and shipping cost, I don't want to go for RMA process. Instead, I am going to return it and buy new one from Amazon.

musasm
Are September batches problem free about this issue? Due to custom problems and shipping cost, I don't want to go for RMA process. Instead, I am going to return it and buy new one from Amazon.

I wouldn't get a FTW if I had a choice now. My card came from EVGA directly in September and it's got the problem. I would choose a different model altogether.