2016/09/11 05:56:24
J0NOX
Overmarsftw
It is disappointing if the RMAed card crashes again. It contradicts to what the forum tech talked about.

I think I should contact to Amazon as well just in case my RMAed card may be defective as well. Evga tw just received my card in last Friday morning through their suggested courier service (I sent the card out in Monday evening) and they didn't have time to test my card and not even ship out replacement. It is going to take a week and a half for completing this RMA process (I expect replacement card back to me in next week). All this turnaround time is slower than Amazon sending a replacement card or refund.



It does contradict what they said, but I just got a reply back from support about my 2nd card they sent me after stating the prob had been fixed:
 
"Can you please provide us with some photos of the cards, specifically the pcb side and the top edge (side with power connectors+SLI fingers) so we can verify that this card is an updated card? I apologize that this issue is persistent, however we would like to make sure that this issue is not related to the resolution that was mentioned in Jacob's forum post as this problem should be corrected on any of the cards that we are sending out. If this is not the case, and a faulty card has managed to slip through somehow we will need to proceed accordingly in order to provide you with another replacement."
 
I remember reading that other users said their new fixed cards they got sent from Evga had a lower clock speed. The one I got sent (arrived 8th Sep) had the same speed as my previous card that black screened. So I was prob given one of the older cards that managed to slip through somehow. I uploaded the photos, just waiting for a reply.

2016/09/11 06:22:20
keeno67
Kendragon
I do not really want to RMA to EVGA, I would rather RMA back to newegg and just get a different brand. You guys should havve stopped all sales of these cards and issued recalls. Can I still RMA to newegg if I registered the card? Or how about a free stepup to the classified?




Exactly what I did about a month ago.....RMA to Newegg though at that time due to quantities they refunded me though not sure how they're handling the RMA's now.  Went with a different brand and have been issue free folding proteins 24/7 ever since.....no looking back for me.....Newegg came through making the overall experience as painless as possible rather than dreadful.
2016/09/11 10:43:15
Boogur
J0NOX
Overmarsftw
It is disappointing if the RMAed card crashes again. It contradicts to what the forum tech talked about.

I think I should contact to Amazon as well just in case my RMAed card may be defective as well. Evga tw just received my card in last Friday morning through their suggested courier service (I sent the card out in Monday evening) and they didn't have time to test my card and not even ship out replacement. It is going to take a week and a half for completing this RMA process (I expect replacement card back to me in next week). All this turnaround time is slower than Amazon sending a replacement card or refund.



It does contradict what they said, but I just got a reply back from support about my 2nd card they sent me after stating the prob had been fixed:
 
"Can you please provide us with some photos of the cards, specifically the pcb side and the top edge (side with power connectors+SLI fingers) so we can verify that this card is an updated card? I apologize that this issue is persistent, however we would like to make sure that this issue is not related to the resolution that was mentioned in Jacob's forum post as this problem should be corrected on any of the cards that we are sending out. If this is not the case, and a faulty card has managed to slip through somehow we will need to proceed accordingly in order to provide you with another replacement."
 
I remember reading that other users said their new fixed cards they got sent from Evga had a lower clock speed. The one I got sent (arrived 8th Sep) had the same speed as my previous card that black screened. So I was prob given one of the older cards that managed to slip through somehow. I uploaded the photos, just waiting for a reply.





I just don't buy this. I guess I too have a RMA card that "slipped through"?
2016/09/11 11:37:24
khant14
My RMA card is coming in Wednesday. Hopefully my card didn't "slip through" either. I thought they were testing each card before sending out the RMA?
2016/09/11 12:12:26
vaxutopia
Hi,
 
I ll get my RMA card tomorrow, I ll check if there is any visual change in the area of the power connectors + Sli vs the defective card. What I would like to know is : Guys having bad RMA cards, did they notice any hardware change ? If yes and it still fails, this is really bad...
2016/09/11 12:20:06
chrisdglong
So this must be a hardware issue, or you guys would just release a BIOS flash? If that is so, how is it just affecting a small number of people. Maybe the others just don't play longer sessions. 
2016/09/11 12:54:49
ElBartoME
I just had my first black screen issue. I played GTA V for hours without a problem but I started playing the new Tomb Raider and I got the black screen after about 30 minutes...so I guess the Hybrids also have the fault. Time to RMA my card >.<
2016/09/11 13:31:31
NxtGenCowboy
ElBartoME
I just had my first black screen issue. I played GTA V for hours without a problem but I started playing the new Tomb Raider and I got the black screen after about 30 minutes...so I guess the Hybrids also have the fault. Time to RMA my card >.<




I find this interesting.   I have the same issue but reversed as you (with my RMA card).  I can run benchmarks and play a few games for hours.   But GTA5 and Homefront crash after 15-20 minutes of game play.  I can even keep the card under 71C the whole time.    This is with stock and OC clock speeds.    I've tried PrecisionX and MSI Afterburner.  Doesn't matter, 15-20 minutes, game crash.     My fans don't spin up 100% either when the crash happens.  The next time I play, I'm going to run the card in debug mode and see if the games crash. 
2016/09/11 13:50:07
JPS2K5
 
I think EVGA can stop saying by now that it's 'only a small number of cards'. Because 'only a small number of users' are on these forums. And I think an unacceptable percentage of them is having issues.
 
And if my replacement cards end up having the same problem I'll be wanting my money back. It's time for more transparency instead of 'we have identified the issue and it should be fixed' while apparently it isn't.
 
2016/09/11 14:25:33
khant14
If my RMA is also faulty, is it possible to return to where I purchased? Because the RMA GPU would have a different serial # than the one I purchased.

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