Hi @EVGA_JacobF and @EVGA_ChrisB.  I've submitted my RMA request through EVGA Taiwan since I'm in Australia. Is it possible to get an ADVANCE RMA please? As the turnaround time to ship to Taiwan and then have it tested then returned is really going to hurt.

c4rLo5
Hi @EVGA_JacobF and @EVGA_ChrisB.  I've submitted my RMA request through EVGA Taiwan since I'm in Australia. Is it possible to get an ADVANCE RMA please? As the turnaround time to ship to Taiwan and then have it tested then returned is really going to hurt.

Best to contact them directly.   http://www.evga.com/about/contactus/
 

Ive just done 2 hours of heaven benchmark with max settings and 2 hours of skydive with custom settings to max with a 2 hour loop and no crashes,  hoping I have a good one here!!!

So since my card has started black screening with the fans going up to 100% I noticed that the max GPU temp has been slowly rising, note that the air temperature in the room is the same.  It started at 49ºC now is maxes out at 56ºC.  I have the FTW Hybrid.  Has anyone else noticed this too?

Well i just got off the phone with evga tech support and they told me because im not in their allocated region they might not be able to to a cross shipment or pay for shipping even though i purchased it from amazon and they shipped it to me.  I understand im not in the continental US but if amazon can ship it here i dont see how that should be an issue.  I can see trying to rma this is gonna be a nightmare for me aand after paying 1000 dollars for this card its a very frustrating feeling.

boucher05
Well i just got off the phone with evga tech support and they told me because im not in their allocated region they might not be able to to a cross shipment or pay for shipping even though i purchased it from amazon and they shipped it to me.  I understand im not in the continental US but if amazon can ship it here i dont see how that should be an issue.  I can see trying to rma this is gonna be a nightmare for me aand after paying 1000 dollars for this card its a very frustrating feeling.

Didn't they ask you to ship to another EVGA branch such as TW or Europe?  I understood the frustration of having no replacement card on hand, but had also been charged USD700+.

No they didnt and thats because im 700 miles off the east coast US so US is the closest region just makes no dam sense why they told me they probably can do anything and amazon isnt much help either. Told me because im international best they can do is a refund when they get the card back and i have to pay for shipping to them and they reimburse me after wards.  Maybe im being picky but would off been nice to just get a replacement and have them hold the money on my card until the got the old card back.  Dont think im asking for much.  Sorry rant over.

c4rLo5
Hi @EVGA_JacobF and @EVGA_ChrisB.  I've submitted my RMA request through EVGA Taiwan since I'm in Australia. Is it possible to get an ADVANCE RMA please? As the turnaround time to ship to Taiwan and then have it tested then returned is really going to hurt.

Good luck with that.  I requested the same and they don't have the setup to advance RMA (they don't even have a way to hold your collateral, not even through paypal as others have suggested here for Asia region) in EVGA Taiwan because they have too many jurisdictions to cover in Asia.  Advance RMA is a US privilege.  Email for RMA request and demand that they pay for postage and import duty (import duty is payable in TW).\
 
If not for the service EVGA is just waiting for a class action lawsuit.  
 
Seriously, 25,000+ views and 516 replies compared to average of around 30 views per post, I do not believe for a second the EVGA narrative that this happens on a "small" number of cards.  A class action lawsuit would reveal on discovery that this probably happens to every other card (or at least, only every other user bothers to RMA).
 
Enough said....

Dear c4rLo5,
 
I have requested that our Taiwan office contacts you to assist with this process.  Please allow until end of day Monday for a response.
 

c4rLo5
Hi @EVGA_JacobF and @EVGA_ChrisB.  I've submitted my RMA request through EVGA Taiwan since I'm in Australia. Is it possible to get an ADVANCE RMA please? As the turnaround time to ship to Taiwan and then have it tested then returned is really going to hurt.

Hi boucher05,
 
I can confirm that I am not familiar with the limitations for your region due to customs and I am looking into this to see how we can help.
 

boucher05
No they didnt and thats because im 700 miles off the east coast US so US is the closest region just makes no dam sense why they told me they probably can do anything and amazon isnt much help either. Told me because im international best they can do is a refund when they get the card back and i have to pay for shipping to them and they reimburse me after wards.  Maybe im being picky but would off been nice to just get a replacement and have them hold the money on my card until the got the old card back.  Dont think im asking for much.  Sorry rant over.