Dear Piers123,
 
I am sorry for any confusion from our previous posts.  I can confirm that as mentioned previously, we reproduced the problem reported, found the root cause that affects a small number of cards and corrected it. If your card does not show the symptoms as described (Black screen + 100% fan after 20min-1hr of gaming), then it is not affected. Your PC is not at risk of any damage.

Also, all new stock has already been corrected. Our warranty remains the same, 3 Year Global Warranty. If you are experiencing this issue please contact us directly at 888-881-3842 Option 1 and we will arrange a replacement with shipping covered to assist.
 
I am very sorry to see that you are not happy with the support that you have received and please do not hesitate to contact me directly if you should need any further support.  chrisb@evga.com 
 

Piers123
Is it too much to ask for someone from EVGA to elaborate? I have a full time job and don't have much time to play games, so saying this issue occurs on a small number of cards (after being used for a long time) doesn't help users like me at all. What if I, say in six months or two years, decide to play for more than a couple of hours and see the same issue? I've so far found EVGA support to be 'somewhat lacking'. 
 
Is it an issue with power delivery?
Faulty VRAM?
Actual chips?
 
Are you able to provide a lost of serial numbers, or is this a problem EVGA has absolutely no control over. It seems very much like quality control at EVGA doesn't exist.

Thanks Guzl kinda figured that would be the situation which sucks for me cuz its gonna take longer and be more expensive to have it rma
Maybe Evga tech ChrisB could chime in and let me know what the deal is with international RMA and shipping/customs
 
Please and thank you
 

Honestly personally I wouldn't run to another card. I even debated going with a single Titan or Titan xp sli! But crazy priced.

I don't know of a another worthy 1080 card. Fe don't have enough power.. other custom card may bit not the great cooling this hybrid has for $30 more! Plus the dual bios and the slave bios which gives you +130% power.

Sorry hybrid ftw 1080 I'm talking about.

Obviously that plus the top of the line customer service at evga when you can go with evga.. by all means go with the number 1 brand!

Would it be possible to tell us how to replicate the problem so we can test for ourselves?
 

Hi wils07,
 
I can recommend to either run the SkyDiver Benchmark from 3DMark (Available with the Basic edition for free at https://www.futuremark.com/benchmarks/3dmark) and see if it crashes after 20 minutes - 1 hour or run the Heaven benchmark (Available at https://unigine.com/products/benchmarks/heaven/) and see if that crashes after 20 minutes - 1 hour.  
 
If you do not receive a crash with one of both of the above benchmarks then you are not affected by this. 
 

wils07
Would it be possible to tell us how to replicate the problem so we can test for ourselves?
 

I am joining the club. I have had my EVGA GTX 1080 now for less than a week and have seen this happen 5 times now. Once was even when I was just on the desktop. It is not heat related as it stays relatively cool. It blacks out both screens and I can still hear the audio going and a power cycle of the machine is the only way around it.

EVGATech_ChrisB
Dear Piers123,
 
I am sorry for any confusion from our previous posts.  I can confirm that as mentioned previously, we reproduced the problem reported, found the root cause that affects a small number of cards and corrected it. If your card does not show the symptoms as described (Black screen + 100% fan after 20min-1hr of gaming), then it is not affected. Your PC is not at risk of any damage.

Also, all new stock has already been corrected. Our warranty remains the same, 3 Year Global Warranty. If you are experiencing this issue please contact us directly at 888-881-3842 Option 1 and we will arrange a replacement with shipping covered to assist.
 
I am very sorry to see that you are not happy with the support that you have received and please do not hesitate to contact me directly if you should need any further support.  chrisb@evga.com 
 

Piers123
Is it too much to ask for someone from EVGA to elaborate? I have a full time job and don't have much time to play games, so saying this issue occurs on a small number of cards (after being used for a long time) doesn't help users like me at all. What if I, say in six months or two years, decide to play for more than a couple of hours and see the same issue? I've so far found EVGA support to be 'somewhat lacking'. 
 
Is it an issue with power delivery?
Faulty VRAM?
Actual chips?
 
Are you able to provide a lost of serial numbers, or is this a problem EVGA has absolutely no control over. It seems very much like quality control at EVGA doesn't exist.

Plese see: http://forums.evga.com/Resolved-EVGAs-Legendary-Support-Marketing-fallacy-and-hype-m2546454.aspx
 
Jaeson resolved the matter!

Just wondering how long it took for your guys' RMA to ship out? RMA approved 6 days ago and I am on the 3rd business day and it is already 6:30PM here. I assume EVGA offices are closed so my RMA won't ship until tomorrow at the earliest?
 
maybe it already shipped but just haven't been updated yet

Dear Khant14,
 
I can confirm that our warehouse is still processing the shipments for today, but your shipment was processed and once UPS picks it up you will be notified of this.
 
I will also send you a email with the tracking information to assist further.
 

khant14
Just wondering how long it took for your guys' RMA to ship out? RMA approved 6 days ago and I am on the 3rd business day and it is already 6:30PM here. I assume EVGA offices are closed so my RMA won't ship until tomorrow at the earliest?
 
maybe it already shipped but just haven't been updated yet

EVGATech_ChrisB
Dear Khant14,
 
I can confirm that our warehouse is still processing the shipments for today, but your shipment was processed and once UPS picks it up you will be notified of this.
 
I will also send you a email with the tracking information to assist further.
 

khant14
Just wondering how long it took for your guys' RMA to ship out? RMA approved 6 days ago and I am on the 3rd business day and it is already 6:30PM here. I assume EVGA offices are closed so my RMA won't ship until tomorrow at the earliest?
 
maybe it already shipped but just haven't been updated yet

Nice! Got the tracking# from your email. I'm glad everything is going smoothly. I would have been refreshing the RMA page all night if I didn't get the tracking# from you. Thanks for the great support. Pretty amazing there are staff members browsing the forums especially this giant thread.