2016/09/06 09:10:14
Consar
nextgencfl
To everyone experiencing this issue. 
Where did you get your card. I believe it might be helpful to see where these cards were sold. Since it was a "small number" of cards perhaps only certain vendors had them. 
Thanks!


amazon US
2016/09/06 09:10:59
skittishgibbon
nextgencfl
To everyone experiencing this issue. 
Where did you get your card. I believe it might be helpful to see where these cards were sold. Since it was a "small number" of cards perhaps only certain vendors had them. 
Thanks!




I got mine from Jet.com but the package came in a NewEgg box. 
2016/09/06 09:23:12
MisterWhale
Mine was from Scan.co.uk
 
People from all over the world have had the issue, UK and other European countries, America, Asian Countries. 
2016/09/06 09:24:18
landerx74
skittishgibbon
1080 FTW checking in with the same black screen fans at 100%. Just setup my RMA and the guy on the phone acted like this was a known issue. Guess I won't get a replacement till next week. Seems like they should be overnighting to compensate on spending so much on broken card. 



2016/09/06 09:33:14
EVGATech_ChrisB
Dear boylag,
 
I am sorry for any inconvenience as I am showing that the card that you received was shipped prior to 8/30.  I am reaching out to you through email so that we can have this resolved to assist.  
 
boylag
My RMA came back and I finally threw it in. Same as always play monstrom for two minutes and the same as every one happens.
I am at a total loss. This was an expensive card and I am losing way too much recording time trying to get it to work. I




2016/09/06 10:21:08
EVGATech_ChrisB
Dear skittishgibbon,
 
I am very sorry for any confusion and I have emailed you directly to try and clear this up for you.
 
Also for anyone having a problem with instability in some games, please enable "debug mode" in the NVidia control panel to avoid instability until your new replacement arrives.  https://www.evga.com/support/faq/afmviewfaq.aspx?faqid=59594 
 
skittishgibbon
1080 FTW checking in with the same black screen fans at 100%. Just setup my RMA and the guy on the phone acted like this was a known issue. Guess I won't get a replacement till next week. Seems like they should be overnighting to compensate on spending so much on broken card. 




2016/09/06 10:21:45
msweeney23
TheGuz4L
Were you guys just getting the 100% fan issue/black screen?  My card was also crashing games randomly more often (sometimes blue screen) even at stock speeds.  Display Driver crashes and game crashes.     I get my new card today so I hope it is all related.   I had a GTX 780 for 3 years in the same setup that never crashed until I put this 1080 FTW card in...




Yes *mostly* the back screen and very loud fans - sometimes with the game still playing in the background but even then requires a hard power-down. I was also getting occasional other issues, such as freezing or stuttering but mostly when using the XOC software with the 'factory' overclock.
 
 
What is most interesting to me is almost all of the reports of this issue I have seen so far have reported the factory overclock at '2025Mhz' (mine too) - I don't think that can be a coincidence because my understanding is these parts would more than likely have differing factory over-clocks and it almost seems like these all had the same 'incorrect' overclock. My uneducated guess is EVGA have a newer version of the FTW/ACX card coming out and this batch had the incorrect BIOS, or at least the incorrect factory overclock data in their BIOS.
 
For me I could get the crash to happen 100% of the time by doing this in Elite Dangerous:
 
1. With fresh driver install after a DDU, making sure debug mode is not enabled in Nvidia control panel.
2. Install XOC, enter serial number, and leave at default factory overclock.
3. Boot elite dangerous into the game (solo or online doesn't matter).
4. Open the SYSTEM MAP.
5. Zoom in to a sun or planet.
6. Get treated to a black screen with fans going insane.
 
I could sometimes also get the same crash by initiating a hyperspace jump while looking sideways out of the cockpit at a close up sun. 
 
After enabling DEBUG mode in the Nvidia drivers the problem went away 75% of the time, but would still crash occasionally. Using MSI afterburner to force the fans to 100% seemed to bring it up to 95% stable, but doing the same with XOC made no difference. In fact it seems to me that just having XOC installed/running results in much more frequent crashing, but that could just be a coincidence.
 
EVGA have already started the RMA process for me with an complimentary advance RMA and all shipping charges covered, so I am really really happy I chose EVGA for the warranty =)
 
 
 
 
 
 
2016/09/06 10:31:13
nextgencfl
Consar
nextgencfl
To everyone experiencing this issue. 
Where did you get your card. I believe it might be helpful to see where these cards were sold. Since it was a "small number" of cards perhaps only certain vendors had them. 
Thanks!


amazon US


Shipped and sold by amazon or from a third party amazon seller?
2016/09/06 10:39:33
Stabulous
Having the same issue here, purchased on Thursday and installed that same night. Loaded up World Of Warcraft, and it would crash 30 mins later. I tried a different cable, PCI Express port, and reinstall drivers.
 
Called up EVGA and got a RMA going, debug helps for a little but it only buys an extra hour or 2 of game time.
 
I should have my replacement here shortly, they have a great support team. Just dealing with a brand new product with this type of issue is really annoying, especially when you want to game and only have a 2-3 hour window of play time.
 
Hopefully they have a better plan of action moving forward.
 
EVGA is one of my favorite component companies, wouldn't buy from anyone else. 
 
2016/09/06 13:06:12
Trelor
nextgencfl
To everyone experiencing this issue. 
Where did you get your card. I believe it might be helpful to see where these cards were sold. Since it was a "small number" of cards perhaps only certain vendors had them. 
Thanks!


I ordered my GTX 1080 Hybrid direct from EVGA.

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