EVGATech_ChrisB
Hi Rabb02,
I am sorry to hear that you are seeing crashes with the card in debug mode. I assure you that we are here to help and please email me at with the registered serial number and I will work with you to have the card exchanged.

I submitted a ticket earlier. 

Stephen, just got off the phone with EVGA Taiwan, you need to email them for TW RMA approval and upload a copy of your purchase receipt. He told me to ignore their mailing instructions on their standard RMA approval email and use SF Express and check Receiver Pays shipping. Call SF Express and they will provide a box for shipping but no bubble wrap and let SF Express know that Receiver Pays import duty as well (import is payable in TW above usd 90 in value). They will deal with RMA request immediately and whole ordeal should be sorted within a week.

pwner1984
Stephen, just got off the phone with EVGA Taiwan, you need to email them for TW RMA approval and upload a copy of your purchase receipt. He told me to ignore their mailing instructions on their standard RMA approval email and use SF Express and check Receiver Pays shipping. Call SF Express and they will provide a box for shipping but no bubble wrap and let SF Express know that Receiver Pays import duty as well (import is payable in TW above usd 90 in value). They will deal with RMA request immediately and whole ordeal should be sorted within a week.

Thank Pwner1984.  I had also made calls to EVGA US & TW respectively, and obtained RMA approval from TW office.  I will ship the item to EVGA TW tonight through SF Express.  In additino, I called SF express hotline, they suggested me to obtain EVGA corporate account number which is associated with SF Express in order to check C.O.D. or Receiver Pays shipping (I obtained the corporate account number for SF recharge purpose). 
 
I will stop by a SF shop tonight, and see how it goes.

pwner1984
Stephen, just got off the phone with EVGA Taiwan, you need to email them for TW RMA approval and upload a copy of your purchase receipt. He told me to ignore their mailing instructions on their standard RMA approval email and use SF Express and check Receiver Pays shipping. Call SF Express and they will provide a box for shipping but no bubble wrap and let SF Express know that Receiver Pays import duty as well (import is payable in TW above usd 90 in value). They will deal with RMA request immediately and whole ordeal should be sorted within a week.

Is there Advanced RMA from EVGA Taiwan?
Thanks.

I was able to consistently replicate the issue in Heaven benchmark test at 1080P windowed, ultra with extreme tesselation. I found it was more likely to crash consistently after a gaming session, like after half an hour of playing BF1.

You do realize how large a 'batch' could be, right? These things are mass produced.

EVGATech_ChrisB
Dear ImpulsePie,
 
I do recommend exchanging the product with the store for another of the same if this is an option for you.  Please understand that this does not happen with all cards and we can confirm that it is a very small percentage that have any errors. 

I've had a very similar issue with my 1080 FTW (post above this one-fans going at 100% all the time), so that very small percentage looks like it could be larger. Of course it could be sheet coincidence....

EVGATech_ChrisB
Hi,
 
If you are in the US or Canada then we use our EAR program and the collateral is not charged up front.  If you are in any other region then we use our local program and the collateral is held with PayPal.
 

NxtGenCowboy

HitmanVegeta
Can someone tell me how much is the collateral money we must give for the advanced RMA??? 

The full price of the card that is listed on the EVGA site unless they are doing something special due to the this case.  

Interesting. When I opened my RMA about this issue, I was forced to pay the collateral up front.  Well whatever now, card will be here Wednesday. 

Having to read this, I'm kinda glad I haven't been buying into this overpriced silicon called pascal so far.

Snipes7
Having to read this, I'm kinda glad I haven't been buying into this overpriced silicon called pascal so far.

I think you might be right. But without enthusiast early adopters, the masses wouldn't get as many products because cautious buyers would sit on the fence. We are like full retail beta testers! Just like the video game industry today, they literally release broken unfinished games and then rely on users for their feedback and insights. It's a little backwards if you ask me.

That said, these new Pascal cards are a lot less expensive than the previous 9 series/ti silicon. Did you buy any of those!