2016/09/02 17:58:41
raxtor
I got this black screen/100% fan issue that happened about 3 times since I received it (2016-08-04). If I recall correctly, I was playing Guild Wars 2 during two of those black screens but I don't remember what I was doing for the other one. It doesn't seem to happen frequently so should I still RMA it?

I just had very bad luck this summer after I ordered the 1080 FTW around June 1st and my previous card died around June 10th. I actually received the RMA for my old card exactly the same day as I got my 1080 FTW (2016-08-04) (NewEgg didn't even include the signature option...) so I don't want to be stuck on a weaker card for a few weeks again =( (In Canada). I have a Vive too, so it sucks not being able to use it for almost 2 months!
2016/09/02 18:27:14
Acorns
Just got my 1080 FTW yesterday, and it is doing the black screen + fans 100% thing. A quick google brings me here, and the thread seems to suggest a RMA is the only option :/
 
It is good to read that I am not isolated in having this issue at least. Will be contacting EVGA support now.
2016/09/02 18:56:02
landerx74
Acorns
Just got my 1080 FTW yesterday, and it is doing the black screen + fans 100% thing. A quick google brings me here, and the thread seems to suggest a RMA is the only option :/
 
It is good to read that I am not isolated in having this issue at least. Will be contacting EVGA support now.


It's just unbelievable to me that EVGA is still selling the current stock of these cards at the retailers and have not recalled these cards. 
I just don't understand. Why risk  selling  the current stock of these cards out there  since so many  are bad. And even if just a few are bad imagine  the  headache it is for people who get a bad one. My confidence with EVGA is shaken and I doubt I will ever come back. 
2016/09/02 19:13:31
fhackers
lol Got mine yesterday and there's this noticeably Coil whine even in dota 2. Vsync turns down the whine a bit
2016/09/02 19:35:17
EVGATech_ChrisB
Dear Acorns,
 
I am sorry to hear that your card is having this problem.  Please don't forget to enable the debug option in the NVidia control panel until you receive your new replacement.  This will stop any further crashes and allow for stable game play. 
 
Acorns
Just got my 1080 FTW yesterday, and it is doing the black screen + fans 100% thing. A quick google brings me here, and the thread seems to suggest a RMA is the only option :/
 
It is good to read that I am not isolated in having this issue at least. Will be contacting EVGA support now.




2016/09/02 19:41:00
EVGATech_ChrisB
Hi raxtor,
 
I recommend to enable the Debug mode in the NVidia control panel and give us a call, this way we can setup a cross shipment on your card to assist and you can play your games like normal in the meantime.
 
1-888-881-3842 Option 1 or Support@evga.com if preferred.
 
raxtor
I got this black screen/100% fan issue that happened about 3 times since I received it (2016-08-04). If I recall correctly, I was playing Guild Wars 2 during two of those black screens but I don't remember what I was doing for the other one. It doesn't seem to happen frequently so should I still RMA it?

I just had very bad luck this summer after I ordered the 1080 FTW around June 1st and my previous card died around June 10th. I actually received the RMA for my old card exactly the same day as I got my 1080 FTW (2016-08-04) (NewEgg didn't even include the signature option...) so I don't want to be stuck on a weaker card for a few weeks again =( (In Canada). I have a Vive too, so it sucks not being able to use it for almost 2 months!





2016/09/02 20:11:07
khant14
My card is doing this as soon as I open Guild Wars 2 and Overwatch. I have not play many other games for too long. I put in a ticket and hope to get RMA soon...
I set my Nvidia Control panel to debug mode and it still does it.
edit: debug mode seem to help a bit. but now I am not getting the advertised speed. still want to RMA  nope it's still doing it... :( I guess no games until RMA comes in...
2016/09/02 21:09:30
pwner1984
Chris,
 
I need to RMA my card but based in HK.  Can you confirm that the Taiwan office has the hardware fix implemented?
 
 
EVGATech_ChrisB
Hi raxtor,
 
I recommend to enable the Debug mode in the NVidia control panel and give us a call, this way we can setup a cross shipment on your card to assist and you can play your games like normal in the meantime.
 
1-888-881-3842 Option 1 or  if preferred.
 
raxtor
I got this black screen/100% fan issue that happened about 3 times since I received it (2016-08-04). If I recall correctly, I was playing Guild Wars 2 during two of those black screens but I don't remember what I was doing for the other one. It doesn't seem to happen frequently so should I still RMA it?

I just had very bad luck this summer after I ordered the 1080 FTW around June 1st and my previous card died around June 10th. I actually received the RMA for my old card exactly the same day as I got my 1080 FTW (2016-08-04) (NewEgg didn't even include the signature option...) so I don't want to be stuck on a weaker card for a few weeks again =( (In Canada). I have a Vive too, so it sucks not being able to use it for almost 2 months!









2016/09/02 21:17:31
nextgencfl
Acorns
Just got my 1080 FTW yesterday, and it is doing the black screen + fans 100% thing. A quick google brings me here, and the thread seems to suggest a RMA is the only option :/
 
It is good to read that I am not isolated in having this issue at least. Will be contacting EVGA support now.


What games and how long does it take to happen?
2016/09/02 21:28:57
khant14
I made a video of the issue if anyone is interested: youtu.be/Z3V-U3r8ISg?t=3m5s

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