I just received my RMA replacement card yesterday and so far it is looking good. I tested many different games on the old card and of all the games I had installed Shadow of Mordor would crash it the quickest. At 5760 x 1200 and all options set to their highest level the old card would crash in 5 minutes or less. I have played 2 2-hour long play sessions with the new card and it hasn't crashed yet. With the custom fan profile set the new card boosts to 2012mhz and pretty much stays there the entire time, temps never over 60C. Will have more time this weekend to test out other games. Hopefully i got a good card this time.

I know EVGA doesnt wanna tell us what was wrong with the cards, and i get it on the one hand. But my confidence in brand has been shaken and getting a working card will be great, but until we have confirmation on the specific details of the issue, the part that fails, something concrete, I will not be able to truly feel that faith returned.

"It was a failing part, dont worry we fixed it guys, trust us" is just not going to ever be as good as telling us specifically what happened and how they fixed it. People are not always trusting in the word of a company, and when that company tried to avoid giving out information, that creates further distrust. I can see why they are reluctant to tell us, but i feel that the silence is only going to hurt them in this situation as many of those of us on the edge between staying with EVGA or going with a different brand for their 1080, will be more likely to do so if they don't have confidence in the supposed fix. "Just trust us" is not good enough here.

Good Day Gentlemen,
I am having the same issues.  I purchased my card on 8/29/16 . . three days ago.  I have decided to RMA as I have always had great products from eVGA (going back nine years).  
 
I will let you know how the RMA'd card fares.  Thank you all for posting here,
 
-Reiles

FEAReaper
I know EVGA doesnt wanna tell us what was wrong with the cards, and i get it on the one hand. But my confidence in brand has been shaken and getting a working card will be great, but until we have confirmation on the specific details of the issue, the part that fails, something concrete, I will not be able to truly feel that faith returned.

"It was a failing part, dont worry we fixed it guys, trust us" is just not going to ever be as good as telling us specifically what happened and how they fixed it. People are not always trusting in the word of a company, and when that company tried to avoid giving out information, that creates further distrust. I can see why they are reluctant to tell us, but i feel that the silence is only going to hurt them in this situation as many of those of us on the edge between staying with EVGA or going with a different brand for their 1080, will be more likely to do so if they don't have confidence in the supposed fix. "Just trust us" is not good enough here.

Yes, I agree with you. It's the time to test and tell whether a customer service is truly good or not.
I understand product malfunction happens, but this kind of customer service is just human error, should not be allowed.

EVGATech_ChrisB
Dear ImpulsePie,
 
I do recommend exchanging the product with the store for another of the same if this is an option for you.  Please understand that this does not happen with all cards and we can confirm that it is a very small percentage that have any errors. 
 

ImpulsePie

vinakro
I live in Australia and spoke with the Taiwan support for RMA. They explained that it would take a few weeks to ship to Australia and that Advanced RMA and expedited shipping was not available. Including the time it takes to ship my card there, I'd be without a card for maybe 4-5 weeks for something I've owned since last Friday.

Does anyone in Australia want to share their RMA experience so I can get a better idea? Is there a better solution?

I'm going to be in the same boat as you. It's a shame that EVGA support in the US and Europe is much faster than for us here in Australia. I don't want to be without my card for weeks and weeks on end either. I'm tempted to send it back to where I bought it from instead and get a refund, get a different card. I would like to stay with EVGA, but their legendary warranty service doesn't really extend to us in Australia. If I can't get an advanced RMA, then I will be using my consumer rights with the place of purchase instead.

 
I've got the same issue, to me it doesn't seem like a small percentage of boards having this issue. I just cant believe that such an expensive card like this doesn't have better Quality control measures. No-one spending $1200-1300 on a graphics card should have to wait 4-5 weeks for a replacement. Your country shouldn't have any impact on Service. I'm just hoping that Mwave give me a straight swap, with no headache and hope I don't have the same issue with the new card. Otherwise is sayonara evga. 

Any possibility there is a way to verify by serial number that the card doesn't have the faulty part?

You guys are scaring me with this one. My 1080 FTW will be here tomorrow. Will be under water when the blocks release. Is it a heat issue? Jacob, is EVGA having some QC problems? MY GTX 980TI HC has been running fine, but I will have to say, if I have this issue even once, I will return to  newegg and get an MSI more than likely.  

stoney2759
 
I've got the same issue, to me it doesn't seem like a small percentage of boards having this issue. I just cant believe that such an expensive card like this doesn't have better Quality control measures. No-one spending $1200-1300 on a graphics card should have to wait 4-5 weeks for a replacement. Your country shouldn't have any impact on Service. I'm just hoping that Mwave give me a straight swap, with no headache and hope I don't have the same issue with the new card. Otherwise is sayonara evga. 

Don't know when you plan on visiting Mwave. I can't until early-mid next week, if you get there sooner then let us know how you do. They have PC's on their shop floor that I could easily connect the card to and have it fail within 10 minutes, replicating the failure. I just won't stand for driving 3 hours for them to turn around and say they're gonna send it to Taiwan. I can do that myself, and even then that's not acceptable without an advance RMA.

Speaking of which, still no contact from EVGA. Opened a support ticket, no reponse. Couldn't respond to the first ticket due to a website error each time I hit send. Not an issue on my end either, tried multiple devices on multiple networks. No response to the email I sent either. I'm not calling, as it would be an expensive overseas charge. Really not feeling that legendary EVGA service whatsoever. I'm sure they're getting inundated with RMA's at the moment, but at least a courtesy email would be better than nothing.

How can I test this issue?
What games or benches can cause it? 
I just got a card and want to make sure 100% this card has no issues. 
Thanks!

nextgencfl
How can I test this issue?
What games or benches can cause it? 
I just got a card and want to make sure 100% this card has no issues. 
Thanks!

If you read through all pages, you will have a basic idea what games to try.
If you don't want to waste your time, maybe you can send your card's serial number to EVGA support and let EVGA to check. But I doubt this will work.