TheGuz4L


Jacob said my shipment from yesterday, 8/30 @ 5:30 PM PST would contain the 'fix' ... but now Chris is saying today forward? I am not sure what to make of this now...  anyone from EVGA can confirm for me?  I can PM my RMA # if needed.

FEAReaper edited his post to say yesterday.

TheGuz4L

FEAReaper

HeroicArchetype
Jacob so I can proceed with an advanced rma knowing my next card won't be faulty? If it's gonna be faulty can I ask for a full refund without stocking fee?

I just got off the phone with them, according the Chris (Support Manager), all 1080 FTW cards received through RMA from today forward will have the fix implemented. If you are experiencing the issue I would suggest contacting them directly at either their support number or e-mail to arrange the proper RMA for your situation.

Jacob said my shipment from yesterday would contain the 'fix' ... but now Chris is saying today forward? I am not sure what to make of this now...

Sorry for the confusion, if you had an RMA submitted yesterday than it will be the corrected version of card, ecspecially if Jacob confirmed it would include the fix himself.

FEAReaper

TheGuz4L

FEAReaper

HeroicArchetype
Jacob so I can proceed with an advanced rma knowing my next card won't be faulty? If it's gonna be faulty can I ask for a full refund without stocking fee?

I just got off the phone with them, according the Chris (Support Manager), all 1080 FTW cards received through RMA from today forward will have the fix implemented. If you are experiencing the issue I would suggest contacting them directly at either their support number or e-mail to arrange the proper RMA for your situation.

Jacob said my shipment from yesterday would contain the 'fix' ... but now Chris is saying today forward? I am not sure what to make of this now...

Sorry for the confusion, if you had an RMA submitted yesterday than it will be the corrected version of card, ecspecially if Jacob confirmed it would include the fix himself.

No problem, thanks for clarifying. 

I thought I had dodged a bullet with 1080 FTW I received last friday, playing Alien Isolation, Ethan Carter and Batman Arkham knight with no problems. I fired up Metro Redux and 2 black screens and fan at 100%. Same thing with Overwatch. So it's an RMA? I was hoping it might have been driver/software related.
 
:(

Just got off the phone with tech support and they are sending out an advanced RMA to replace my defective card.  Just got my confirmation email
 
"I am sorry that you have had to deal with this issue. I have seen a few people experiencing this so I am glad we have discovered a solution. I would like to offer you a complimentary Advanced RMA to get this settled for you."
 
I was ready to send the card back to Amazon when I read the post from JacobF saying that they found the issue and corrected it. All I can say is that Customer Service has been great, given that we've all spent $700 for a non-working card. I'll post back here when I get my card and let you guys know if it fails.
 
So yea, if you have this issue, which you probably do if you've read this far into this thread, Call Customer Support on the phone or send them an e-mail. Its not that bad, and there's nothing you can really do to fix the problem yourself, you need to RMA if you have the symptoms you've read in this thread.

My RMA is from Monday, but hasn't been assigned a SN yet for the new card, so I'm going to assume in the clear.

ScottJ10
My RMA is from Monday, but hasn't been assigned a SN yet for the new card, so I'm going to assume in the clear.

My RMA was on Monday and it shipped on Tuesday.  Maybe they ran out of stock with all of these RMAs...

Just wanted to chime in on my experience here so far. I bought my first 1080 FTW the day they came available and had a defective card. Called EVGA support as soon as I black screened and they Advanced RMA'd me a new one.
 
Received second card and experienced the black screen and fans at 100% plus the new added white scan lines. At the first sign of trouble I phoned in again and was told they were working on a fix, told to try debug mode, see if it helped and keep in contact.
 
Called back in today to give my report and was told there was a fix and would get another Advanced RMA.
 
I ran dual EVGA 970s for a while and was totally pleased with them. Now that I've dealt with EVGA support and two defective cards... I actually like the company more. I know spending hundreds of dollars hurts, when it feels like a waste, but EVGA support has been the single best customer support I've ever dealt with.
 
Hopefully this will resolve all of our issues, and we can all game happily ever after.

jts133
Just wanted to chime in on my experience here so far. I bought my first 1080 FTW the day they came available and had a defective card. Called EVGA support as soon as I black screened and they Advanced RMA'd me a new one.
 
Received second card and experienced the black screen and fans at 100% plus the new added white scan lines. At the first sign of trouble I phoned in again and was told they were working on a fix, told to try debug mode, see if it helped and keep in contact.
 
Called back in today to give my report and was told there was a fix and would get another Advanced RMA.
 
I ran dual EVGA 970s for a while and was totally pleased with them. Now that I've dealt with EVGA support and two defective cards... I actually like the company more. I know spending hundreds of dollars hurts, when it feels like a waste, but EVGA support has been the single best customer support I've ever dealt with.
 
Hopefully this will resolve all of our issues, and we can all game happily ever after.

Just curious, when you called the second time and they said they were working on a fix, about how long ago was that?  It sounds like they have been trying to fix it for awhile then.

TheGuz4L

jts133
Just wanted to chime in on my experience here so far. I bought my first 1080 FTW the day they came available and had a defective card. Called EVGA support as soon as I black screened and they Advanced RMA'd me a new one.
 
Received second card and experienced the black screen and fans at 100% plus the new added white scan lines. At the first sign of trouble I phoned in again and was told they were working on a fix, told to try debug mode, see if it helped and keep in contact.
 
Called back in today to give my report and was told there was a fix and would get another Advanced RMA.
 
I ran dual EVGA 970s for a while and was totally pleased with them. Now that I've dealt with EVGA support and two defective cards... I actually like the company more. I know spending hundreds of dollars hurts, when it feels like a waste, but EVGA support has been the single best customer support I've ever dealt with.
 
Hopefully this will resolve all of our issues, and we can all game happily ever after.

Just curious, when you called the second time and they said they were working on a fix, about how long ago was that?  It sounds like they have been trying to fix it for awhile then.

I believe I got the first card on the 29th of July and it worked for about two weeks before it COMPLETELY died. Black screen and fans and no coming back from that. No mention of troubleshooting the issue at the time.
 
Second card came in on the 16th of August, and crapped out on the 27th while playing Deus Ex. Called them on the 27th and was informed they were trying to troubleshoot the issue, and basically to run it in safe mode.
 
As a side note, I've been stable, minus the white lines, by running in Debug Mode and using EVGA PrecisionX and setting the card's fan profile to Aggressive.