arestavo

pwner1984
I believe removing the heatsink or tampering with the cooling apparatus will void your warranty...

No it will not as long as you don't physically damage anything and return it to stock when you RMA: http://www.evga.com/suppo..arranty/graphics-cards/

+1

My card has experienced this symptom once so far, happened a couple of nights ago when playing Elite: Dangerous supersampled (effectively 4K).
 
After reading all these reports, I'm not sure how to proceed. I haven't been able to reproduce the symptom since, but I have a bad feeling that it's only a matter of time.

Merkasaw
My card has experienced this symptom once so far, happened a couple of nights ago when playing Elite: Dangerous supersampled (effectively 4K).
 
After reading all these reports, I'm not sure how to proceed. I haven't been able to reproduce the symptom since, but I have a bad feeling that it's only a matter of time.

Please give us a call directly at 888-880-3842 or email our support.

EVGA_JacobF
Please give us a call directly at 888-880-3842 or email our support.

Hi Jacob, thanks for the reply! I'm based in the UK, so I'll email the EU support team.

EVGA also have a UK Support Line - 01788-247-298

 
was going to try calling them myself but i've already RMAed the card with the retailer

Sajin

ZBeaverEater
Hey guy's, I re- seated my card, re-installed my drivers and I'm still getting strange white lines across my screen whenever I do a cold boot. When the system warms up, they go away. I decided to try debug mode today, and when I did, The top one third of my monitor displayed little color full squares and rectangles. I rebooted, and all was good again. No crash today, but things aren't quite right. What are your opinions? RMA? I paid over $700 with tax for this card.

Sounds like you got yourself a defective card. Have you tried a different display cable/output?

I switched display ports and the white lines seem to have gone away. I also played Battlefront on ultra for a couple of hours and the card seems to be behaving normally, Good framerates and running between 68-70 Celsius. The only other problem I have, is that I noticed the card doesn't idle, even when I'm on the desktop its clock speed is 1721. I ran Malwarebytes and my system is clean.... Any ideas? Anyhow, I'm going to play the Battlefield 1 beta this week and if I have no crashes or other strange behavior I will keep the card, if I do, its going back. Maybe I will see if EVGA will let me pay the difference and get a classified edition card, they don't seem to be having all these problems. Oh and by the way, thank you for your help.

ZBeaverEater

Sajin

ZBeaverEater
Hey guy's, I re- seated my card, re-installed my drivers and I'm still getting strange white lines across my screen whenever I do a cold boot. When the system warms up, they go away. I decided to try debug mode today, and when I did, The top one third of my monitor displayed little color full squares and rectangles. I rebooted, and all was good again. No crash today, but things aren't quite right. What are your opinions? RMA? I paid over $700 with tax for this card.

Sounds like you got yourself a defective card. Have you tried a different display cable/output?

I switched display ports and the white lines seem to have gone away. I also played Battlefront on ultra for a couple of hours and the card seems to be behaving normally, Good framerates and running between 68-70 Celsius. The only other problem I have, is that I noticed the card doesn't idle, even when I'm on the desktop its clock speed is 1721. I ran Malwarebytes and my system is clean.... Any ideas? Anyhow, I'm going to play the Battlefield 1 beta this week and if I have no crashes or other strange behavior I will keep the card, if I do, its going back. Maybe I will see if EVGA will let me pay the difference and get a classified edition card, they don't seem to be having all these problems. Oh and by the way, thank you for your help.

Glad to hear your problems are solved. 
 
Here are the top causes of why a GPU would run at full clocks at idle...
 
#1 You're running multiple monitors. Fix: Enable mutil display power saver using nvidia inspector.
#2 Your machine has a virus. Fix: Scan computer using malwarebytes.
#3 One or more programs running in the background are using your GPU. Fix: Perform a clean boot of windows.
#4 Power management mode inside the nvidia control panel is set to prefer maximum performance. Fix: Set power management mode to adaptive then reboot your computer.
#5 Running a resolution of 2560x1440 @ 144Hz. Fix: Change refresh rate to 120Hz.
#6 K-Boost is enabled inside Precision X. Fix: Disable K-Boost.
#7 Shadowplay is enabled inside geforce experience. Fix: Disable shadowplay inside geforce experience OR completely uninstall geforce experience from your machine (highly recommended)

Ran into this issue. Two weeks of using my card, it has been crashing all over the place including the 100% fan, black screen issue. Some games take longer to crash but some are shorter like the Witcher 3. I'm RMAing the card because I paid for an over clocked card and it isn't even stable at stock. Really disappointed as this is the first EVGA card I've ever owned. I've always gotten stock Nvidia rebranded PCBs and never had an issue in 15 years with several models.

While I'm glad I found this thread, it makes me sad that a replacement card I've paid advanced RMA fee for may still not work properly. Will report back in a week or so.

TheGuz4L
Ran into this issue. Two weeks of using my card, it has been crashing all over the place including the 100% fan, black screen issue. Some games take longer to crash but some are shorter like the Witcher 3. I'm RMAing the card because I paid for an over clocked card and it isn't even stable at stock. Really disappointed as this is the first EVGA card I've ever owned. I've always gotten stock Nvidia rebranded PCBs and never had an issue in 15 years with several models.

While I'm glad I found this thread, it makes me sad that a replacement card I've paid advanced RMA fee for may still not work properly. Will report back in a week or so.

Now I'm just curious about this. How many people will have to complain before EVGA does more than asks us to call in? This is beginning to look like a major problem but I guess EVGA won't see it until there's maybe 15 to 20 pages of posts. 

Going the RMA route, we'll see if it fixes the issue. /shrug