2016/10/26 12:05:30
Rammler
I would also take my old card back if you are able to fix the problem with the pads. no need for a completly new card. sending out new cards for every rma of the 1080ftw would surely be a big drawback for the company :(
2016/10/26 13:42:54
Dicehunter
I quite literally just bought a Classified and it's getting delivered tomorrow, Quite worried now if I get one of the affected cards that could potentially frazzle itself to death.
2016/10/26 14:10:32
Nereus
Daz1967
May take 7-14 days?!?!? Yeah, they aren't daft, are they? What a great way for EVGA to earn interest while their customers end up paying it!


Give me a break.. the credit card company might make some interest (like one cent), but not EVGA.     Also your credit card company would not be charging you interest on purchases until the next billing cycle, so no, you don't pay anything either, not that you would pay interest on a returned charge anyway.
 
 
 
2016/10/26 14:11:04
Nereus
Dicehunter
I quite literally just bought a Classified and it's getting delivered tomorrow, Quite worried now if I get one of the affected cards that could potentially frazzle itself to death.

Where did you buy it from?
 
2016/10/26 14:44:46
Dicehunter
Nereus
 
Where did you buy it from?

 
Overclockers.co.uk
2016/10/27 15:38:32
wanako
Daz1967
May take 7-14 days?!?!? Yeah, they aren't daft, are they? What a great way for EVGA to earn interest while their customers end up paying it!


I don't think you understand how that works...
2016/10/27 15:57:44
wils07
Dicehunter
I quite literally just bought a Classified and it's getting delivered tomorrow, Quite worried now if I get one of the affected cards that could potentially frazzle itself to death.


How do you think I feel I'm out of my 30 day return period and no one from evga will comment on my post to tell me if not fitting the pads will damage the gpu over long gaming sessions. I would really like to get a refund or a new card that has already been fixed but that's not going to happen.
2016/10/27 16:00:04
Dicehunter
wils07
How do you think I feel I'm out of my 30 day return period and no one from evga will comment on my post to tell me if not fitting the pads will damage the gpu over long gaming sessions. I would really like to get a refund or a new card that has already been fixed but that's not going to happen.




Yeah this was extremely poorly communicated by EVGA, I only found out about it after ordering and because I decided to have a browse on the forums.
 
A notification should have gone out to stores selling any and all EVGA products affected.
2016/10/27 16:52:21
Cymek
I am unsure if my cards are faulty or not as I get the black screen but haven't noticed the fans spinning up. Games crash often within a few minutes of playing them. No warning just a signal loss to my monitor which goes black sometimes with a buzzing type noise and then it reboots. Debug mode seems to help but not the solution I want. Graphics testing software doesn't cause the problem. I am going to ship my entire computer back to the people that built it and get them to look at it and hopefully replace the cards or work out what else may be causing it. Do others get the black screen and reboot but not the fans issue ?
2016/10/28 05:37:33
Daz1967
I actually got an email from EVGA confirmed the RMA was complete along with confirmation of the collateral refund, which they say will take 3-5 days.
 
That is far more reasonable and what I was expecting (not sure why it would ever take 7-14 days...) and while having to pay upfront for the replacement card and then be reimbursed once the old one is returned is not exactly my idea of customer-friendly (bearing in mind the card was faulty out of the box...), the RMA was otherwise dealt with quickly and, so far, my new card seems to be working fine. It even overclocks higher on the VRAM, currently at +400 MHz. My old one was only really stable up to +250 MHz.

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