Just bought a new card and had this problem out of the box. Very thankful for the tech support at eVGA tho in less than just 2 business days, they've already got me set up with an Advance RMA and sending a new one.

I suspect it's because in Kansas City the store i bought the 1080 FTW from had old stock that had been on the shelf for a while - so not really bothered by the fact that this happened, thankful to get one that works and super excited to use it when it comes!
 
So far debug mode is working, but can't wait to use this as intended :) I did get a chance to play battlefield 1 in 4k for about 15 minutes on stock clocks - before it went black tho, BEAUTIFUL performance. Looking foward to a longer session than 15 minutes ;)

jeremykrak
Just bought a new card and had this problem out of the box. Very thankful for the tech support at eVGA tho in less than just 2 business days, they've already got me set up with an Advance RMA and sending a new one.

I suspect it's because in Kansas City the store i bought the 1080 FTW from had old stock that had been on the shelf for a while - so not really bothered by the fact that this happened, thankful to get one that works and super excited to use it when it comes!
 
So far debug mode is working, but can't wait to use this as intended :) I did get a chance to play battlefield 1 in 4k for about 15 minutes on stock clocks - before it went black tho, BEAUTIFUL performance. Looking foward to a longer session than 15 minutes ;)

 
Nice Vette

It's great that the issue was properly clarified.

JPS2K5

EVGA_JacobF

Recently, there are many customers wanting to know more details about the EVGA GeForce 1080 FTW “Black Screen” issue and we believe we need to make a clear statement to clear all kinds of speculation.
 
The EVGA GeForce GTX 1080 FTW “Black Screen” issue was fixed as of the first week of September and this has been confirmed by all users who have received the replacement units with the issue resolved. Also, all new production has been confirmed to not have this issue after the first week of September.
 
This previous black screen issue was caused by On Semiconductor (VRM IC Manufacturer) VRM IC’s being out of spec, triggering the OCP (Over Current Protection) and will not cause any damage to your system. The percentage of the IC’s that were out of spec has been confirmed by On Semiconductor and is approximately 3% to 4%. Since then, EVGA and On Semiconductor have worked out the solution and RMA replacement action a couple months ago as we stated above.  At this moment, all of the EVGA GeForce GTX 1080 FTW’s have been corrected and all products in the field are working properly.
 
If you have any questions, please contact our support directly at: support@evga.com.
 
Thanks,
EVGA

'recently'.... 'we believe'.... You let this thing go on for what, 2 months while people want an explanation and now you come with one. That's not believing, that is called surrendering with a knife at your throat.
 
And now I get to open up my cards and put on thermal pads, because 'no, there is no problem with the cards, it's just a service for people who want cooler cards', yeah right like I want to take the risk not putting them on...
 
I can not believe that there are actually people that cheer at you guys for doing what you should not have to be doing in the first place.
 
EVGA cards... The gift that keeps on giving.

First, you guys (yes, you guys) complain, complain, complain (and complain some more) about stocks not available. Nvidia/EVGA provide "different" solutions to try and satisfy the community and customers by giving an alternate solution to provide stock. Now another problem has arrise, and now you complain complain complain again. WHy dont you give them time to fix their issues? They're human just like you. Yes, they have engineers, but engineers have to diagnose and do trial and errors just like us on our PCs. Take a pill; chill. Let them fix the problem. Like little kids who can't get their hand in the cookie jar...We'll all sit and wait for the next rant. 


What have you done on your end to try to get the card working? Have you tried Debug Mode? Have you tried to under-clock the card a bit to see if you can get any stability? Have you tried cranking the fans full speed and under-clock the card? 

EVGA_JacobF

Nexzer
So this issue is only related to heat?
Ive tried running my fans at 100% speed and getting temps down to about 45 degrees celsius and i still got a black screen.
This only happends in battlefield 1 singleplayer on the plane mission in single player.

This issue is not related to heat in any way, shape or form. If you have the black screen/100% fan issue the card needs to be replaced, please contact us directly to arrange it.

Exactly as i said from the beginning, same issue as the 980FTW had. Solution (but not permanent solution) under-clock the card to make it work, and then RMA the card. 

I hope EVGA is learning from that problem and the design of the 1080 ti or the volta cards will cool the vrms and vram more efficient.

EVGA have acknowledged the return of my faulty GTX 1080 FTW yesterday (25/10/2016) as it is showing in my accounts as RMA Complete so how long will be it be before the collateral payment is refunded please? I have not received anything to say that it even *IS* being refunded. I would have expected at least an email from EVGA  to inform me that they had received the card and that my "security deposit" is being repaid.

Daz1967
EVGA have acknowledged the return of my faulty GTX 1080 FTW yesterday (25/10/2016) as it is showing in my accounts as RMA Complete so how long will be it be before the collateral payment is refunded please? I have not received anything to say that it even *IS* being refunded. I would have expected at least an email from EVGA  to inform me that they had received the card and that my "security deposit" is being repaid.

It says this on the RMA page:
"Upon receipt of your product, without damage, EVGA will refund the collateral paid in full. The complete refund process may take 7-14 business days."
It does not say wether or not they will confirm paying the deposit back beforehand though, but id be interested in knowing once you find out, as im about to RMA my card aswell.

EVGA_JacobF

Recently, there are many customers wanting to know more details about the EVGA GeForce 1080 FTW “Black Screen” issue and we believe we need to make a clear statement to clear all kinds of speculation.
 
The EVGA GeForce GTX 1080 FTW “Black Screen” issue was fixed as of the first week of September and this has been confirmed by all users who have received the replacement units with the issue resolved. Also, all new production has been confirmed to not have this issue after the first week of September.
 
This previous black screen issue was caused by On Semiconductor (VRM IC Manufacturer) VRM IC’s being out of spec, triggering the OCP (Over Current Protection) and will not cause any damage to your system. The percentage of the IC’s that were out of spec has been confirmed by On Semiconductor and is approximately 3% to 4%. Since then, EVGA and On Semiconductor have worked out the solution and RMA replacement action a couple months ago as we stated above.  At this moment, all of the EVGA GeForce GTX 1080 FTW’s have been corrected and all products in the field are working properly.
 
If you have any questions, please contact our support directly at: support@evga.com.
 
Thanks,
EVGA

Thank you for offering a clear explanation after 46 pages. It's very much appreciated.
 
Since my GPU has this issue in two games, I think it's time to RMA but I'm uncertain.

May take 7-14 days?!?!? Yeah, they aren't daft, are they? What a great way for EVGA to earn interest while their customers end up paying it!