NetQvist

Daz1967

NetQvist
All guessing on the serial number part and EVGA is refusing to let any official info out.
 
One thing you wanna be careful about is that if you RMA from EVGA you might be stuck in their circle after that and then you'll not be able to exchange the RMAed card with your seller after that. Myself I'm taking the seller route because due to the little info EVGA is giving out, going to try to exchange it for a MSI or ASUS to begin with so I never have this issue in the first place.

I really do wish that EVGA would issue an official statement on this issue so that people aren't left wondering if they are going to get another defective card.
 
At the moment, I'm a bit unclear if they are just sending out replacements in the hope that newer built ones are more reliable or if they really have fixed the issue and we are guaranteed working cards (seems not if ElBarToME's post is anything to go by). From this thread, it seems like a lottery as to whether you will get a card that is free of the issue and, in my case, this issue did not manifest itself until almost two months after I'd bought it so while it might appear you have a working card now, whose to say it won't develop the same issue in a month or two...?
 
I would have much preferred to have returned my card to Amazon as, IMO, they have by far the best support of any retailer I've dealt with and do not ask for insultingly large collateral payments upfront before they'll send a replacement out. Unfortunately, for me the GTX 1080 FTW is almost always out of stock on their website, which is why I had to wait almost two months to get mine in the first place.
 
I am still awaiting confirmation of when my card is going to be sent.

Yeah my reseller accepted the RMA and I'm sending back my card this week, they want to do some of their own checking apparently. If they determine that the card has any faults I should be able to change it for another model so I'm kind of hoping for a Asus Strix OC or MSI Gaming Z even though they are more expensive. Worth it though compared to having suffer more uncertainty about what the real issue is.

Well you wouldn't need to be uncertain if EVGA officially said something. They are likely to lose a sale in your case and I cannot blame you for switching manufacturer. This card is not cheap after all so any issue like this one is going to have a negative outcome the longer EVGA remain silent about it.

NetQvist
All guessing on the serial number part and EVGA is refusing to let any official info out.
 
One thing you wanna be careful about is that if you RMA from EVGA you might be stuck in their circle after that and then you'll not be able to exchange the RMAed card with your seller after that. Myself I'm taking the seller route because due to the little info EVGA is giving out, going to try to exchange it for a MSI or ASUS to begin with so I never have this issue in the first place.

"Myself I'm taking the seller route because due to the little info EVGA is giving out"
EVGA stated recently that they are not giving out exact details of the fault because they don't want people trying to fix it themselves and voiding the warranty in the process, then getting all upset when they can't return the card.
 
 

Daz1967
I really do wish that EVGA would issue an official statement on this issue so that people aren't left wondering if they are going to get another defective card.
 
At the moment, I'm a bit unclear if they are just sending out replacements in the hope that newer built ones are more reliable or if they really have fixed the issue and we are guaranteed working cards (seems not if ElBarToME's post is anything to go by). From this thread, it seems like a lottery as to whether you will get a card that is free of the issue and, in my case, this issue did not manifest itself until almost two months after I'd bought it so while it might appear you have a working card now, whose to say it won't develop the same issue in a month or two...?
 
I would have much preferred to have returned my card to Amazon as, IMO, they have by far the best support of any retailer I've dealt with and do not ask for insultingly large collateral payments upfront before they'll send a replacement out. Unfortunately, for me the GTX 1080 FTW is almost always out of stock on their website, which is why I had to wait almost two months to get mine in the first place.
 
I am still awaiting confirmation of when my card is going to be sent.

"I would have much preferred to have returned my card to Amazon as, IMO, they have by far the best support of any retailer I've dealt with and do not ask for insultingly large collateral payments upfront before they'll send a replacement out"
EVGA is the only seller who will send you a replacement card before you send the old one back - that is the only reason they require the collateral, and if you're in the USA, they don't actually charge it to your credit card unless you don't return the old card within a reasonable time period. Amazon or Newegg will not send you out a replacement until you have returned the old card first. EVGA are going out of their way to make it better for you so you don't go without a card for several weeks in the interim. The reason for the collateral payment is that unfortunately there are quite a few people who would just keep both cards, and no business is stupid enough to take that risk.
 
 

Nereus
EVGA stated recently that they are not giving out exact details of the fault because they don't want people trying to fix it themselves and voiding the warranty in the process, then getting all upset when they can't return the card.

Now that is a marketing excuse if anything, just make an official announcement and warn that the fix voids warranty if done by yourself. And since they apparently can't trust their customers why should we trust them?

Woo! My EU RMA is shipped. How did you guys know your serial numbers in advance of it arriving?

Didn' t they send you an e-mail with the s/n?

I have this issue as well with my Hybrid.. I've sent off a email to support since the first few times I thought it was driver crashes but its been happening more frequently.

My new card is from factory 96 with serial 0025. Has anyone heard of that factory before? Its arriving next few days (from DE).

I've just had confirmation of my replacement card being sent from Germany although depressingly it won't be delivered until Thursday. The S/N states it is Factory 96 with serial 0027, very similar to jaju123's card actually.
 
I thought serials had to be above 4000 to be guaranteed free of the issue? Or are ours cards actually refurbished ones and not new at all?

Daz1967
I've just had confirmation of my replacement card being sent from Germany although depressingly it won't be delivered until Thursday. The S/N states it is Factory 96 with serial 0027, very similar to jaju123's card actually.
 
I thought serials had to be above 4000 to be guaranteed free of the issue? Or are ours cards actually refurbished ones and not new at all?

I've never seen factory 96 before, so I imagine this is a completely new batch of cards from a new source, even, and we are the first? Perhaps the EU RMA woes are finally over? IDK if any EVGA rep will be willing to comment.

Got my rma after the 31st of august batch and still have the same issue witnessed today.