2016/10/16 04:53:25
zyther
FljpFl0p
It looks like I got an old card though since the serial number is 2624 from factory 29 and I have the plastics stuck under the screw. Ma


The replacement they are sending me is also from factory 29 with a serial number a few higher then yours. How has the card behaved?
2016/10/16 09:59:53
jaju123
zyther
FljpFl0p
It looks like I got an old card though since the serial number is 2624 from factory 29 and I have the plastics stuck under the screw. Ma


The replacement they are sending me is also from factory 29 with a serial number a few higher then yours. How has the card behaved?



From reading through this thread it seems you have better chances of getting a perfect card if you have a version from factory 29 and a serial number above 4000 or so (last 4 digits).
2016/10/16 10:27:51
zyther
jaju123
zyther
FljpFl0p
It looks like I got an old card though since the serial number is 2624 from factory 29 and I have the plastics stuck under the screw. Ma


The replacement they are sending me is also from factory 29 with a serial number a few higher then yours. How has the card behaved?



From reading through this thread it seems you have better chances of getting a perfect card if you have a version from factory 29 and a serial number above 4000 or so (last 4 digits).


Hmm the new RMA card they are sending me is in the high 2000s. Will get it in the next few days.
2016/10/16 18:26:34
jlp209
jaju123
 
From reading through this thread it seems you have better chances of getting a perfect card if you have a version from factory 29 and a serial number above 4000 or so (last 4 digits).


Not necessarily true with newer cards. My card was purchased last week at Microcenter, factory 25 and last 5 digits of SN are 00495. Checked the chips on the back of the board and I see 673QK. My faulty one was 65-something on those chips. Also the plastic wrapping was over the screws on the card and not caught under them. No BS100% has popped up yet for me on this card. Also runs 3-ish degrees cooler under load than my old RMA replacement that I sent back, for what that's worth. Cautiously optimistic. Probably have stressed the card for a total of 10 hours so far. 

 
2016/10/16 19:49:29
FljpFl0p
zyther
FljpFl0p
It looks like I got an old card though since the serial number is 2624 from factory 29 and I have the plastics stuck under the screw. Ma


The replacement they are sending me is also from factory 29 with a serial number a few higher then yours. How has the card behaved?



So far so good, nothing buggy has happened since but honestly I haven't tested it thoroughly. It's a little time consuming.
 
At this point, I'm pretty sure EVGA must have recalled the cards from the retailers and fix them and repackaged, considering the RMA one I got is definitely from one of the earliest batch with the stuck plastics. It's not like EVGA is just going to dump the entire card if it's faulty, so it's no surprise if you get a fixed card small serial number from factory 25.
2016/10/17 01:44:35
jaju123
Anyone with a RMA open from the EU, please post when your card ships :) I hope early this week.
2016/10/17 03:34:52
NetQvist
ziethriel
So my card was crashing like this with a GPU temp of 50c. I noticed the back plate was getting super hot. I just derped a large spare fan to blow air over the card. I haven't crashed since and my GPU is getting 70c+ and doing smart things like ramping up fans (default profile) and dropping the clock as it gets hotter.
 
Maybe the issue is that something else on the card is overheating, a component on the back of the PCB and the back plate is trapping in the hot air, and my case airflow just sucked.
 
Dropbox photo of derpy solution:
 
https://www.dropbox.com/s/1olzkn19fwtle9h/2016-08-20%2015.28.52.jpg?dl=0
 
https://www.dropbox.com/s/dvgdewgrlwxzdr3/2016-08-20%2015.29.02.jpg?dl=0
 
Edit: Wrong Link




Just as a thought since I can't really find a lot of people talking about this solution? How many of you people with repeatable crashes have AIO/water coolers and generally bad airflow over the top of the card? In my case I have a Noctua CPU cooler u14s or something as well as 2x noctua industrial 2000rpm blowing and one sucking just above the card. Wouldn't be surprised if my issue is way less evident because of the fact that I like to blow way too much air from the front...
2016/10/17 05:12:52
Daz1967
NetQvist
All guessing on the serial number part and EVGA is refusing to let any official info out.
 
One thing you wanna be careful about is that if you RMA from EVGA you might be stuck in their circle after that and then you'll not be able to exchange the RMAed card with your seller after that. Myself I'm taking the seller route because due to the little info EVGA is giving out, going to try to exchange it for a MSI or ASUS to begin with so I never have this issue in the first place.




I really do wish that EVGA would issue an official statement on this issue so that people aren't left wondering if they are going to get another defective card.
 
At the moment, I'm a bit unclear if they are just sending out replacements in the hope that newer built ones are more reliable or if they really have fixed the issue and we are guaranteed working cards (seems not if ElBarToME's post is anything to go by). From this thread, it seems like a lottery as to whether you will get a card that is free of the issue and, in my case, this issue did not manifest itself until almost two months after I'd bought it so while it might appear you have a working card now, whose to say it won't develop the same issue in a month or two...?
 
I would have much preferred to have returned my card to Amazon as, IMO, they have by far the best support of any retailer I've dealt with and do not ask for insultingly large collateral payments upfront before they'll send a replacement out. Unfortunately, for me the GTX 1080 FTW is almost always out of stock on their website, which is why I had to wait almost two months to get mine in the first place.
 
I am still awaiting confirmation of when my card is going to be sent.
2016/10/17 05:17:10
Daz1967
P.S. As luck would have it, I was playing games over the weekend and had not seen a single black screen issue...
 
The only thing I've done is change the default fan profile (which only turns the fans on above 65 C) to a custom one (40% baseline and from 40 C it ramps up 1% with each 1 degree C rise in temperature, e.g. 70 C = 70%.
 
Whatever, whether that is a "fix" or not, I have a new card coming but if I can gain some stability with the defective one while I wait then I am not going to complain.
 
2016/10/17 05:19:33
NetQvist
Daz1967
NetQvist
All guessing on the serial number part and EVGA is refusing to let any official info out.
 
One thing you wanna be careful about is that if you RMA from EVGA you might be stuck in their circle after that and then you'll not be able to exchange the RMAed card with your seller after that. Myself I'm taking the seller route because due to the little info EVGA is giving out, going to try to exchange it for a MSI or ASUS to begin with so I never have this issue in the first place.




I really do wish that EVGA would issue an official statement on this issue so that people aren't left wondering if they are going to get another defective card.
 
At the moment, I'm a bit unclear if they are just sending out replacements in the hope that newer built ones are more reliable or if they really have fixed the issue and we are guaranteed working cards (seems not if ElBarToME's post is anything to go by). From this thread, it seems like a lottery as to whether you will get a card that is free of the issue and, in my case, this issue did not manifest itself until almost two months after I'd bought it so while it might appear you have a working card now, whose to say it won't develop the same issue in a month or two...?
 
I would have much preferred to have returned my card to Amazon as, IMO, they have by far the best support of any retailer I've dealt with and do not ask for insultingly large collateral payments upfront before they'll send a replacement out. Unfortunately, for me the GTX 1080 FTW is almost always out of stock on their website, which is why I had to wait almost two months to get mine in the first place.
 
I am still awaiting confirmation of when my card is going to be sent.




Yeah my reseller accepted the RMA and I'm sending back my card this week, they want to do some of their own checking apparently. If they determine that the card has any faults I should be able to change it for another model so I'm kind of hoping for a Asus Strix OC or MSI Gaming Z even though they are more expensive. Worth it though compared to having suffer more uncertainty about what the real issue is.

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