Daz1967
Well, I've paid the "security deposit", a staggering €769.99 (£722, which is £122 more than I paid for the card from Amazon!). I was expecting it to be £100 at most. 
 
Really not happy with having that amount stuck on my credit card while I await the replacement and eventual refund. It's not my fault that I bought a card with a design flaw and, IMO, EVGA should be replacing these using the Advanced RMA and without asking for its customers to pay a deposit upfront. I will certainly be more wary about buying graphics cards from EVGA in future.
 
That EVGA won't even ship in its own box is insulting enough, especially as they expect the card to arrive undamaged to get my money back. I might end up having to use the original box anyway which annoys me as I won't have a box for when I sell the card on.
 
And the email is not clear but am I expected to pay for the return postage costs as well to send my card back to EVGA or is it being picked up when the new one is delivered?
 

Same here. I paid 819€ for the deposit and the new card has the same problem! Now I have two broken cards here and I have to pay shipping for both back to EVGA?!

ElBartoME

Daz1967
Well, I've paid the "security deposit", a staggering €769.99 (£722, which is £122 more than I paid for the card from Amazon!). I was expecting it to be £100 at most. 
 
Really not happy with having that amount stuck on my credit card while I await the replacement and eventual refund. It's not my fault that I bought a card with a design flaw and, IMO, EVGA should be replacing these using the Advanced RMA and without asking for its customers to pay a deposit upfront. I will certainly be more wary about buying graphics cards from EVGA in future.
 
That EVGA won't even ship in its own box is insulting enough, especially as they expect the card to arrive undamaged to get my money back. I might end up having to use the original box anyway which annoys me as I won't have a box for when I sell the card on.
 
And the email is not clear but am I expected to pay for the return postage costs as well to send my card back to EVGA or is it being picked up when the new one is delivered?
 

Same here. I paid 819€ for the deposit and the new card has the same problem! Now I have two broken cards here and I have to pay shipping for both back to EVGA?!

I have referred your post to EVGA

rjohnson11
 
I have referred your post to EVGA

Thanks! 

I have a paypal error every time I try to pay the collateral. "This transaction couldn't be completed. Please redirect your customer to PayPal." and "PayPal API Error". Any ideas?
 
EDIT: I think it's due to the messed up Natwest debit card payments that are currently down...

ElBartoME

Daz1967
Well, I've paid the "security deposit", a staggering €769.99 (£722, which is £122 more than I paid for the card from Amazon!). I was expecting it to be £100 at most. 
 
Really not happy with having that amount stuck on my credit card while I await the replacement and eventual refund. It's not my fault that I bought a card with a design flaw and, IMO, EVGA should be replacing these using the Advanced RMA and without asking for its customers to pay a deposit upfront. I will certainly be more wary about buying graphics cards from EVGA in future.
 
That EVGA won't even ship in its own box is insulting enough, especially as they expect the card to arrive undamaged to get my money back. I might end up having to use the original box anyway which annoys me as I won't have a box for when I sell the card on.
 
And the email is not clear but am I expected to pay for the return postage costs as well to send my card back to EVGA or is it being picked up when the new one is delivered?
 

Same here. I paid 819€ for the deposit and the new card has the same problem! Now I have two broken cards here and I have to pay shipping for both back to EVGA?!

Why didn't you both just buy the next day air saver Advanced RMA plan for $44.99? WOul dhave saved you a lot of hassle and having a large $ lock on your CC. 
 
Also, for 1080FTW's, EVGA is doing free advanced RMA replacement (Ground shipping)to my knowledge. 
 
 
 
 

nelliebub

ElBartoME

Daz1967
Well, I've paid the "security deposit", a staggering €769.99 (£722, which is £122 more than I paid for the card from Amazon!). I was expecting it to be £100 at most. 
 
Really not happy with having that amount stuck on my credit card while I await the replacement and eventual refund. It's not my fault that I bought a card with a design flaw and, IMO, EVGA should be replacing these using the Advanced RMA and without asking for its customers to pay a deposit upfront. I will certainly be more wary about buying graphics cards from EVGA in future.
 
That EVGA won't even ship in its own box is insulting enough, especially as they expect the card to arrive undamaged to get my money back. I might end up having to use the original box anyway which annoys me as I won't have a box for when I sell the card on.
 
And the email is not clear but am I expected to pay for the return postage costs as well to send my card back to EVGA or is it being picked up when the new one is delivered?
 

Same here. I paid 819€ for the deposit and the new card has the same problem! Now I have two broken cards here and I have to pay shipping for both back to EVGA?!

Why didn't you both just buy the next day air saver Advanced RMA plan for $44.99? WOul dhave saved you a lot of hassle and having a large $ lock on your CC. 
 
Also, for 1080FTW's, EVGA is doing free advanced RMA replacement (Ground shipping)to my knowledge. 
 
 
 
 

Because it is not available in the EU?

ElBartoME

Daz1967
Well, I've paid the "security deposit", a staggering €769.99 (£722, which is £122 more than I paid for the card from Amazon!). I was expecting it to be £100 at most. 
 
Really not happy with having that amount stuck on my credit card while I await the replacement and eventual refund. It's not my fault that I bought a card with a design flaw and, IMO, EVGA should be replacing these using the Advanced RMA and without asking for its customers to pay a deposit upfront. I will certainly be more wary about buying graphics cards from EVGA in future.
 
That EVGA won't even ship in its own box is insulting enough, especially as they expect the card to arrive undamaged to get my money back. I might end up having to use the original box anyway which annoys me as I won't have a box for when I sell the card on.
 
And the email is not clear but am I expected to pay for the return postage costs as well to send my card back to EVGA or is it being picked up when the new one is delivered?
 

Same here. I paid 819€ for the deposit and the new card has the same problem! Now I have two broken cards here and I have to pay shipping for both back to EVGA?!

Sorry but you have to PAY to send the old card back to EVGA?!?!?
 
That's disgraceful IMO as if the ridiculous collateral payment and lack of a new box aren't bad enough. EVGA are really not setting a good example here IMO for post-sales support. The card would be still working fine if not for a defect so why are they not bending over backwards to replace these cards as conveniently as possible for the customer, either via a 1-2 day swap out at the door for no extra cost or like Amazon do by shipping the replacement at no extra charge and then allowing the customer 30 days to return the faulty item, again, at no extra cost.
 
Sure, I could have chosen the standard RMA option but I have no other graphics card so there's no way I could go without having my PC for a week or however long it would take for the replacement card to arrive.
 
I've emailed a complaint to EVGA as I feel that I am being unfairly treated. This whole issue seems like it is being swept under the carpet since there's been no official announcement about it or anything (which makes it very convenient for them when it comes to the RMA). It almost feels like it is my fault that I am having to return this card.
 
 
 

Dear cynique,
 
I am very sorry that you feel this way.  I can confirm that the update is a permanent change and that the card will not have the same issue in the future.  Please rest assured that the product is solid and can be used without issue.
 
I am here if there are any additional questions or concerns.   Chrisb@evga.com  
 

cynique

nautics889
 
no not really, you should be ok now. i believe most if not all have been fixed. i would still just call amazon or the affiliate that sold from amazon if that it were the revised version. and hopefully not a left over of defectives. and remember it was only a Small majority of cards. so yours may not be affected. 

Even if mine is a fixed one,it bothers me wether it will eventually perform this issue or not.I mailed to evga.eu and they replied mine was shipped out after sept 1 and should be fine.Though someone reported here a faulty one just like this

Dear ElBartoME,
 
I am very sorry to hear this and I am looking into this with my EU team.  I assure you that your request will be taken care of quickly and that we will of course cover all of the shipping costs to assist.
 
I will be sending you a email shortly and thank you for your patience throughout this process.  chrisb@evga.com  
 

ElBartoME
Got my RMA and I have the same problem again...I'm getting sick of this...
 
It's getting ridiculous. How can only a small portion of cards be affected when a lot of people had the same problem with their RMA cards as well? I was loyal to EVGA, but what good is a great customer service if the replacements are defective as well?

Dear Daz1967,
 
I am sorry for any confusion, but I can confirm that the collateral is fully refundable and you will receive the box with the replacement and this should be used to return your current card to avoid damage.
 
We of course will help with return shipping and we just need you to have a confirmation of the address to pickup the product (if available in your area) and this can be sent directly to me at chrisb@evga.com so that I can work with you.
 

Daz1967
Well, I've paid the "security deposit", a staggering €769.99 (£722, which is £122 more than I paid for the card from Amazon!). I was expecting it to be £100 at most. 
 
Really not happy with having that amount stuck on my credit card while I await the replacement and eventual refund. It's not my fault that I bought a card with a design flaw and, IMO, EVGA should be replacing these using the Advanced RMA and without asking for its customers to pay a deposit upfront. I will certainly be more wary about buying graphics cards from EVGA in future.
 
That EVGA won't even ship in its own box is insulting enough, especially as they expect the card to arrive undamaged to get my money back. I might end up having to use the original box anyway which annoys me as I won't have a box for when I sell the card on.
 
And the email is not clear but am I expected to pay for the return postage costs as well to send my card back to EVGA or is it being picked up when the new one is delivered?