Well, I have been testing the previous v372.90 driver for about 6 hours or so with Gears of War 4 (about 4 hours of that was with the game left running while I watched Daredevil on BD) and just as I as I was about to come on here to post the results (that I hadn't seen a black screen all day) then I got a black screen just as I was about to enter a boss fight on Act III!!!
Clearly, whatever the issue is with the card cannot be fixed by a driver (as if software can fix faulty hardware!!!) and it would seem that it was just coincidence after all that the black screens started happening after I'd installed the latest v373.06 driver last Friday. I am actually relieved because otherwise I would have been confused as to whether the card or the new driver was defective.
Support have just sent me details of how to RMA the card and confirmation of a ticket via email so it looks like I have no option but to replace the card (which will be the first faulty graphics card I've ever bought in almost 20 years of using a PC for games). Had to happen at some point I guess...
I have a few questions though which I'd appreciate someone, who has been through the RMA process, answering please:
1. I did not receive an invoice with my graphics card for Amazon and from what I can tell you have to upload a copy to prove the warranty is still valid so can I upload the order email from Amazon instead? As the card only came out a few months ago it is obviously still under warranty anyway so asking for an invoice seems a bit pointless IMO.
2. The instructions state that if I want to keep the original box then not to use it to return the card (it also mentions keeping the accessories, etc) so what do I return it then? Does the new replacement card not come in its own box? How is it protected during shipping otherwise?
3. There are two RMA options: Standard and Advanced. The first seems to be a standard 3 days to deliver and the second seems to be a next day deliver with a deposit (how much is this in the UK?). Is it a straight swap on the doorstep, i.e. do they pick up the faulty card and hand over the new one or do I have to send the old card back at my own expense (and, if so, will I be reimbursed for those costs)? The information on the site is not very clear on this.
Thanks.