2016/10/12 11:53:02
cynique
serial number:14xx  factory 25 so what are my chances? I bought it a few days ago from amazon and box still remains unopened.What should i do?
Edit:gtx 1080 ftw
2016/10/12 12:08:23
nautics889
cynique
serial number:14xx  factory 25 so what are my chances? I bought it a few days ago from amazon and box still remains unopened.What should i do?
Edit:gtx 1080 ftw


test it. you should be fine. *cross your fingers*
2016/10/12 12:33:05
cynique
nautics889
 
test it. you should be fine. *cross your fingers*



i thought facory 25 cards were mostly faulty and serials above 4000 are good to go
2016/10/12 12:38:51
jlp209
Must be out of my mind. Reserved a 1080 FTW Hybrid for pickup at my local Microcenter. Love the Classified but miss the Hybrid tech. I try to enjoy ACX style cards, just can't stand the heat it expels into the case and onto my CPU cooler tower. I plan on calling EVGA with the serial number before I even open the card just to make sure it's fixed. 
2016/10/12 13:58:18
nautics889
cynique
nautics889
 
test it. you should be fine. *cross your fingers*



i thought facory 25 cards were mostly faulty and serials above 4000 are good to go


no not really, you should be ok now. i believe most if not all have been fixed. i would still just call amazon or the affiliate that sold from amazon if that it were the revised version. and hopefully not a left over of defectives. and remember it was only a Small majority of cards. so yours may not be affected. 
2016/10/12 14:15:17
Daz1967
Well, I have been testing the previous v372.90 driver for about 6 hours or so with Gears of War 4 (about 4 hours of that was with the game left running while I watched Daredevil on BD) and just as I as I was about to come on here to post the results (that I hadn't seen a black screen all day) then I got a black screen just as I was about to enter a boss fight on Act III!!!
 
Clearly, whatever the issue is with the card cannot be fixed by a driver (as if software can fix faulty hardware!!!) and it would seem that it was just coincidence after all that the black screens started happening after I'd installed the latest v373.06 driver last Friday. I am actually relieved because otherwise I would have been confused as to whether the card or the new driver was defective.
 
Support have just sent me details of how to RMA the card and confirmation of a ticket via email so it looks like I have no option but to replace the card (which will be the first faulty graphics card I've ever bought in almost 20 years of using a PC for games). Had to happen at some point I guess...
 
I have a few questions though which I'd appreciate someone, who has been through the RMA process, answering please:
 
1. I did not receive an invoice with my graphics card for Amazon and from what I can tell you have to upload a copy to prove the warranty is still valid so can I upload the order email from Amazon instead? As the card only came out a few months ago it is obviously still under warranty anyway so asking for an invoice seems a bit pointless IMO.
 
2. The instructions state that if I want to keep the original box then not to use it to return the card (it also mentions keeping the accessories, etc) so what do I return it then? Does the new replacement card not come in its own box? How is it protected during shipping otherwise?
 
3. There are two RMA options: Standard and Advanced. The first seems to be a standard 3 days to deliver and the second seems to be a next day deliver with a deposit (how much is this in the UK?). Is it a straight swap on the doorstep, i.e. do they pick up the faulty card and hand over the new one or do I have to send the old card back at my own expense (and, if so, will I be reimbursed for those costs)? The information on the site is not very clear on this.
 
Thanks.
2016/10/12 14:19:04
Daz1967
cynique
nautics889
 
test it. you should be fine. *cross your fingers*



i thought facory 25 cards were mostly faulty and serials above 4000 are good to go




I saw a post somewhere that said the third and fourth digits of the serial number indicate the factory (mind is 25 so that figures...) but where does the actually serial number itself start? Can't seem to find the post now. Thanks.
2016/10/12 14:23:29
nautics889
Daz1967
Well, I have been testing the previous v372.90 driver for about 6 or so with Gears of War 4 (about 4 hours of that was with the game left running while I watched Daredevil on BD) and just as I as I was about to come on here to post the results (that I hadn't seen a black screen all day) then I got a black screen just as I was about to enter a boss fight on Act III!!!
 
Clearly, whatever the issue is with the card cannot be fixed by a driver (as if software can fix faulty hardware!!!) and it would seem that it was just coincidence after all that the black screens started happening after I'd installed the latest v373.06 driver last Friday. I am actually relieved because otherwise I would have been confused as to whether the card or the new driver was defective.
 
Support have just sent me details of how to RMA the card and confirmation of a ticket via email so it looks like I have no option but to replace the card (which will be the first faulty graphics card I've ever bought in almost 20 years of using a PC for games). Had to happen at some point I guess...
 
I have a few questions though which I'd appreciate someone, who has been through the RMA process, answering please:
 
1. I did not receive an invoice with my graphics card for Amazon and from what I can tell you have to upload a copy to prove the warranty is still valid so can I upload the order email from Amazon instead? As the card only came out a few months ago it is obviously still under warranty anyway so asking for an invoice seems a bit pointless IMO.
 
2. The instructions state that if I want to keep the original box then not to use it to return the card (it also mentions keeping the accessories, etc) so what do I return it then? Does the new replacement card not come in its own box? How is it protected during shipping otherwise?
 
3. There are two RMA options: Standard and Advanced. The first seems to be a standard 3 days to deliver and the second seems to be a next day deliver with a deposit (how much is this in the UK?). Is it a straight swap on the doorstep, i.e. do they pick up the faulty card and hand over the new one or do I have to send the old card back at my own expense (and, if so, will I be reimbursed for those costs)? The information on the site is not very clear on this.
 
Thanks.




the Invoice should be on your online account basically stating the date of purchase. and contact them and make sure you do receive a new retail box. I'm not sure how its done in the UK but normally they would send you a Card first with An advanced RMA since it is a Hardware issue on their part. And then you would put the one you have in the same box or if you have another box with at least about an inch all around with padding you should be fine. The package they send should have a return shipment sticker to paste on the box. and you'll be done. And you will be reimbursed the collateral insurance once the EVGA receives the defective card. 
2016/10/12 14:36:23
cynique
Daz1967
I saw a post somewhere that said the third and fourth digits of the serial number indicate the factory (mind is 25 so that figures...) but where does the actually serial number itself start? Can't seem to find the post now. Thanks.



last 4 digits afaik
2016/10/12 14:38:06
Nereus
nautics889
cynique
nautics889
 
test it. you should be fine. *cross your fingers*



i thought facory 25 cards were mostly faulty and serials above 4000 are good to go


no not really, you should be ok now. i believe most if not all have been fixed. i would still just call amazon or the affiliate that sold from amazon if that it were the revised version. and hopefully not a left over of defectives. and remember it was only a Small majority of cards. so yours may not be affected. 


A small majority?   lol.. I think you mean minority. 
 
 

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