2016/10/08 03:57:50
jaju123
So I bought my card on July 31st this year, and have been having this problem ever since. Only just found this thread this morning. Wasted so much time trying to fix it.... Probably outside of whatever window they have to get a new card replacement but we'll see. I'm in the UK so I'm not sure how it works here vs. the U.S.
2016/10/08 04:03:08
rjohnson11
jaju123
So I bought my card on July 31st this year, and have been having this problem ever since. Only just found this thread this morning. Wasted so much time trying to fix it.... Probably outside of whatever window they have to get a new card replacement but we'll see. I'm in the UK so I'm not sure how it works here vs. the U.S.


Contact EVGA customer support in the EU.
 
Supporteu@evga.com
2016/10/08 07:09:57
riccom
hi, im experiencing exactly the same issue, only with a 1060sc that arrived today.  Playing Rocket League and World of Tanks and as soon the card comes under load, i get a black screen and fan maxed out.  I have not checked or updated the bios as yet.
 
Do i go back to the retailer for a replacement rather than RMA via EVGA?
2016/10/08 10:36:58
D1as23
Rakeos
I cannot speak highly enough of EVGA's customer support in my case. Contacted them via email and the guy gave me rma number almost instantly no questions asked. I tried to get advanced rma but unfortunately that was not an option as I am in Australia. They told me they would take care of the shipping costs. Next day toll came and picked the card up. Fast forward 2 weeks and I Recieved my brand new in box with plastic still intact on outside of box. This is why I choose EVGA. So far the new card is good. Still some testing to be done though.

+1 regarding EVGA customer service.
Got my RMA today and it looks like it is working as it should.
 
 
Although there was initially a week of support tickets back and forward to actually start the process of sending the RMA with costs covered by EVGA, once that was settled (thanks to Chris), in exactly one week the full process was done (sending the RMA card to Germany, from Dubai, and receiving back a new card).
 
 
 
2016/10/09 04:23:17
jakethesnake2x
Same issue for me with a 1080 FTW, second time I have bought a EVGA graphics card and it turned out to be ****. Going to go return it, can say I tested the card in two completely different setups and had the same problems. Mostly high end games like Shadow of Mordor and Quantum Break crash, while CS:GO almost never crashes. Going to go ASUS know from know on, have been burnt to many times by EVGA.
2016/10/09 05:54:25
Gilver1991
Run into sim. issues yesterdasy.
Got an normal 1080 ACX 3.0 and in IDLE i have 60°C oO
After couple of hours all screens go Black and card goes very hot with max fan settings.
What you guys think?
RMA? 
Only use this card since a week or tho.
Powertarget about 120%.
But this seems to have zero impact on the heat.
2016/10/09 06:56:24
Daz1967
I had to wait two months before I got my GTX 1080 FTW from Amazon here in the UK. I finally got the card about two months ago and it has been working fine until yesterday when I got four black screens while playing Mafia III (x3) and Forza Horizon 3 (x1).
 
Each time my monitor acted as if the DisplayPort had been yanked out and went into sleep mode. I could hear the fans louder than normal but it didn't sound like the card fans as I set them to 100% and they certainly didn't sound as loud as what I was hearing.  I could still hear the game running or music playing in Windows when the screen went black so the PC had not clearly not crashed or shut off. Since I was unable to do anything without the display working I had no choice but to hit the Reset button on my PC case. I've been running my card at +75 MHz on the core and +250 MHz on the core using the default fan profile. Temperatures never exceeded 77 degrees C.
 
Each time I get a black screen there is the following warning/error shown in the Event log with EventID 4101:
 
Display driver nvlddmkm stopped responding and has successfully recovered.
 
I lowered the core clock to +50 MHz and was able to play Mafia III for an hour last night (post-v1.01 patch) until I went to bed. It worked fine. I also played Forza Horizon 3 today for a couple of hours; no issues. I then played Mafia III for just over an hour this afternoon and during a mission I again got the black screen issue completely out of the blue. :(
 
Strange how this issue coincided with the installation of new v373.06 WHQL drivers which I installed late on Friday evening. Could they be the cause or have I always had the issue but it hasn't surfaced until now?
 
Should I RMA this card as at the moment the threat of a black screen is ruining my enjoyment of the games I am playing? Can I still RMA the card without having uploaded the invoice as I did not get one from Amazon UK (they seem to have stopped including them with most orders)? Or should I contact Amazon for a replacement?
2016/10/09 07:10:05
rjohnson11
Reduce your CPU overclock to default and retest.
 
To make sure your black screen is indeed the card I'll ask you to contact EVGA EU for assistance:
 
supporteu@evga.com
 
EVGA EU doesn't work on the weekends.
2016/10/11 07:37:10
CoercionShaman
This comment makes a lot of sense in another thread as to why eVGA hasn't disclosed the exact nature of the issue.
 
http://forums.evga.com/FindPost/2562478
 
 
2016/10/11 07:49:46
Arsenic13
So far so good with my first RMA unit. serial ending with 44XX. 
 
My collateral is in the process of refunding as well. 

Use My Existing Forum Account

Use My Social Media Account