D1as23
This is getting more stupid by the minute!
So i got this reply:
"
I apologize for the delay in this matter.
Unfortunately we are having trouble creating the Pick-Up for this region.
We will refund your shipping costs of course, but you will have to send the item to us, can you please check the shipping costs from your end and let us know?
You will of course receive a new card for a RMA within 30 days, however the option of an advanced RMA without the security deposit unfortunately is not possible.
"
Well, I managed to do an estimation shipping costs in 5 min at UPS site!...
Why would I pay for afterwards to be refunded by EVGA if UPS can charge directly the Receiver (EVGA)?!?...
Of course I sent them another support ticket telling this and requesting their UPS account number so that EVGA is charged directly...
Waiting again and not getting anything solved!
Now I am starting to get really upset about all this...
 

Dude, if it were me I'd just pay the postage and claim it back
 
Its been over 3 months since I decided to buy an FTW and between the non-existent stock 'soft launch' and a string of 100% BS cards I'm all about the path of least resistance now. I just want a working card and do be done with all this. I'm tired of talking to support. I don't even want an apology anymore
 
Be looking at MSI when Tesla gets released though yeah? :)

maxheadroom101

D1as23
This is getting more stupid by the minute!
So i got this reply:
"
I apologize for the delay in this matter.
Unfortunately we are having trouble creating the Pick-Up for this region.
We will refund your shipping costs of course, but you will have to send the item to us, can you please check the shipping costs from your end and let us know?
You will of course receive a new card for a RMA within 30 days, however the option of an advanced RMA without the security deposit unfortunately is not possible.
"
Well, I managed to do an estimation shipping costs in 5 min at UPS site!...
Why would I pay for afterwards to be refunded by EVGA if UPS can charge directly the Receiver (EVGA)?!?...
Of course I sent them another support ticket telling this and requesting their UPS account number so that EVGA is charged directly...
Waiting again and not getting anything solved!
Now I am starting to get really upset about all this...
 

Dude, if it were me I'd just pay the postage and claim it back
 
Its been over 3 months since I decided to buy an FTW and between the non-existent stock 'soft launch' and a string of 100% BS cards I'm all about the path of least resistance now. I just want a working card and do be done with all this. I'm tired of talking to support. I don't even want an apology anymore
 
Be looking at MSI when Tesla gets released though yeah? :)

If they are not giving me their UPS account number so that they are charged directly, I'm considering to return it to Amazon for full refund (still can do it until 16 October) and just buy from another brand. Enough is enough.

Avisari

Jordanluke

Avisari

Jordanluke they couldn't replicate the problem in testing, which I think is rubbish.  

Benchmarks doesn't trigger it, and IIRC stress testing doesn't either. Doubt any store will try gaming as a way of reproducing the error.

Heaven triggers it. What kind of testing would they do if not stress tests and gaming/benchmarks? It's pretty convenient for them to claim there's nothing wrong with the card, while EVGA is acknowledging the problem. Whatever their testing is, it's very one sided in favour of them. 

I see. From what I recall people have been doing benchmarks without error but it fails when gaming. Is it only Heaven that triggers it?
I don't doubt they would run benchmarks or stress tests, just gaming.
Though I guess stores differ when it comes to how thorough of testing they actually do.

World of Warcraft triggers it all the time for me. I tested it in Heaven set @ ultra in 1440p, went out and when I came back 1,5 hours later I had the BS 100% issue. 
 
I know they must have certain testing parameters, but I guess I'm just upset that I dropped £680 on this card, it's faulty - EVGA have acknowledged it, but they wouldn't even give me store credit or exchange it (without charging 10% restocking fee). Now waiting for my 3rd card through RMA, at least EVGA customer support is pretty painless. 
 

mobsters

Azuna
EVGA Support told me that it is an issue with guild wars 2 not being updated for factory overclocked cards, this is a common issue across a lot of guild wars 2 forums.
As long as it is the only game that prompts the issue I should be fine, as soon as another game does it they recommend to RMA when possible.

Uhm what? GW2 is not being updated for factory OC cards? what is that? How you update game for OC cards? Normal cards that is not factory oc is fine in that game?
 
I don't understand this at all.

I agree, this can't be right. How can they even say that? What about all the other cards, brands out there that are factory overclocked. If it was widespread across all factory OC cards, maybe I could understand. But just the FTW is having issues and it's Guild Wars 2 that is at fault?! 
 
My 780ti is overclocked by 220mhz and I play GW2 without issue.

Azuna
EVGA Support told me that it is an issue with guild wars 2 not being updated for factory overclocked cards, this is a common issue across a lot of guild wars 2 forums.
As long as it is the only game that prompts the issue I should be fine, as soon as another game does it they recommend to RMA when possible.

"...guild wars 2 not being updated for factory overclocked cards..."
 
That is the most ridiculous explanation I have ever heard.

Dear Azuna,
 
I am very sorry for any confusion as it seems that the rep was likely confused.  I am reaching out to you directly through email so that we can have this resolved quickly to assist.
 

Azuna
EVGA Support told me that it is an issue with guild wars 2 not being updated for factory overclocked cards, this is a common issue across a lot of guild wars 2 forums.
As long as it is the only game that prompts the issue I should be fine, as soon as another game does it they recommend to RMA when possible.

Dear D1as23,
 
Thank you for your posts.  I am looking into the availability for pickup or a prepaid UPS shipping label in your area and I will be responding to your shortly through email to try and help further.
 

D1as23
This is getting more stupid by the minute!
So i got this reply:
"
I apologize for the delay in this matter.
Unfortunately we are having trouble creating the Pick-Up for this region.
We will refund your shipping costs of course, but you will have to send the item to us, can you please check the shipping costs from your end and let us know?
You will of course receive a new card for a RMA within 30 days, however the option of an advanced RMA without the security deposit unfortunately is not possible.
"
Well, I managed to do an estimation shipping costs in 5 min at UPS site!...
Why would I pay for afterwards to be refunded by EVGA if UPS can charge directly the Receiver (EVGA)?!?...
Of course I sent them another support ticket telling this and requesting their UPS account number so that EVGA is charged directly...
Waiting again and not getting anything solved!
Now I am starting to get really upset about all this...
 

I still can't figure out how my 1080 Hybrid fits back in the box to ship it back.  I've looked all over YouTube and can't find a 1080 Hybrid unboxing video to see how it comes packaged.  There are a bunch of 980 Ti Hybrid unboxings, but the box is completely different.  The 1080 comes in what is essentially a shoe box.
 
Does anyone have any ideas?

Maverick827
I still can't figure out how my 1080 Hybrid fits back in the box to ship it back.  I've looked all over YouTube and can't find a 1080 Hybrid unboxing video to see how it comes packaged.  There are a bunch of 980 Ti Hybrid unboxings, but the box is completely different.  The 1080 comes in what is essentially a shoe box.
 
Does anyone have any ideas?

If your email is the same as mine, it states that the product has to be properly packaged, without accessoiries. That means you don't have to fit it in the box.

Maverick827
I still can't figure out how my 1080 Hybrid fits back in the box to ship it back.  I've looked all over YouTube and can't find a 1080 Hybrid unboxing video to see how it comes packaged.  There are a bunch of 980 Ti Hybrid unboxings, but the box is completely different.  The 1080 comes in what is essentially a shoe box.
 
Does anyone have any ideas?

I would suggest you don't use the retail box at all. For my first RMA, I used a shoe box. I made sure to safely package up the card using bubble wrap then I padded around the gaps in the box with tissue paper. Just make sure it's well protected from any bumps and you should be fine. You might not get it back in a retail box anyway so you're better off keeping hold of it.