I'm getting "radio silence" from EVGA EU.....
 
This is what I wrote them today in another support ticket:
 

"Opened my first support ticket on Friday, 23 September. I was told that as soon as I would make the RMA request, the pick-up of the card would be scheduled (normally for the next day). I did the RMA request in one hour but the pick-up was not scheduled.
 
Waited until Monday to remind you in another support ticket about it and was told that pick-up was not requested on Friday but it is now (Monday) requested and that I would receive tracking information once available.
 
Sent another support ticket on Tuesday to have update on the pick-up schedule but did not receive reply yet.
 
Today is Wednesday, 28 September, RMA approved in the meantime with current status to send the card to EVGA, but still the pick-up is not scheduled.
 
4 days have passed (where eventually the card could already be at EVGA) but still no real progress and I am not able to use my computer since Friday (since I packed it on Friday when I was told the pick-up would be scheduled while the RMA was in process of approval, and that pick-up would occur the next day).
 
Can you please tell me when is the pick-up effectively going to be scheduled?
 
Can I have free advance RMA (as been mentioned in EVGA forums to be possible in this case) so that I can use my computer ASAP?
 
Can you please make sure it is a new card being sent, since the RMA request is within the 30 days of purchase, so that we do not need to keep exchanging cards and do it correctly.
 
Thanks for your replies."
 

D1as23
I'm getting "radio silence" from EVGA EU.....
 
This is what I wrote them today in another support ticket:
 

"Opened my first support ticket on Friday, 23 September. I was told that as soon as I would make the RMA request, the pick-up of the card would be scheduled (normally for the next day). I did the RMA request in one hour but the pick-up was not scheduled.

Waited until Monday to remind you in another support ticket about it and was told that pick-up was not requested on Friday but it is now (Monday) requested and that I would receive tracking information once available.

Sent another support ticket on Tuesday to have update on the pick-up schedule but did not receive reply yet.

Today is Wednesday, 28 September, RMA approved in the meantime with current status to send the card to EVGA, but still the pick-up is not scheduled.

4 days have passed (where eventually the card could already be at EVGA) but still no real progress and I am not able to use my computer since Friday (since I packed it on Friday when I was told the pick-up would be scheduled while the RMA was in process of approval, and that pick-up would occur the next day).

Can you please tell me when is the pick-up effectively going to be scheduled?

Can I have free advance RMA (as been mentioned in EVGA forums to be possible in this case) so that I can use my computer ASAP?

Can you please make sure it is a new card being sent, since the RMA request is within the 30 days of purchase, so that we do not need to keep exchanging cards and do it correctly.

Thanks for your replies."

Dang, sorry to hear the troubles you're going through, i would use the online support chat to get through them.... and demand expedited ARMA due to your troubles... 

For about 3hrs now i have been OC'ing my 1080ftw replacement, and no black screen/100 fan problems. Overclocked to run stable with +124Mhz at 2076Mhz drop from 2101Mhz. Memory set at +510Mhz at 11,028Mhz with temps steady at 68c. so far no problems. I hope all the rest of you that are still dealing with the RMA problems get resolved ASAP. 

nautics889
 
Dang, sorry to hear the troubles you're going through, i would use the online support chat to get through them.... and demand expedited ARMA due to your troubles... 

I've escalated it by sending an email to EVGA EU support manager.. Let's see if he can help me..

EVGA Support told me that it is an issue with guild wars 2 not being updated for factory overclocked cards, this is a common issue across a lot of guild wars 2 forums.
As long as it is the only game that prompts the issue I should be fine, as soon as another game does it they recommend to RMA when possible.

Azuna
EVGA Support told me that it is an issue with guild wars 2 not being updated for factory overclocked cards, this is a common issue across a lot of guild wars 2 forums.
As long as it is the only game that prompts the issue I should be fine, as soon as another game does it they recommend to RMA when possible.

Uhm what? GW2 is not being updated for factory OC cards? what is that? How you update game for OC cards? Normal cards that is not factory oc is fine in that game?
 
I don't understand this at all.

Azuna
this is a common issue across a lot of guild wars 2 forums.

Can you link some examples of this?

Its WAY more than just GW2. Surprised ECGA reps are saying this given they've already admitted its a hardware fault on their end.
 
Also this "everything shipped after August 30 is fine" isn't technically true either since a batch of faulty cards were mislabelled as working and sent out. This too they have admitted (My first RMA was shipped on September 7 and had the same 100% BS fault)

Jordanluke
Just had a chat with a nice chap at EU EVGA. He said that a new batch of cards that came in got labelled up incorrectly, which resulted in many people getting a 2nd or 3rd faulty card. He assured me I would receive a factory sealed retail card, brand new, without the defect. He offered a UPS pick up or if I wanted to ship it myself, they will refund me up to 40 Euros for shipping costs. 
 
Like the poster above I am nervous about receiving another dodgy card. This will be my 3rd card now and if it isn't right this time, I don't know what I'm going to do as the shop I bought it from (CCL Computers UK) will not refund me as they couldn't replicate the problem in testing, which I think is rubbish.  

This just sounds like more 100% BS to me. If this was true, they would know who received one. In wich case they could be avoiding more bad rep by sending an email to those persons asking them to contact them in order to replace it.
 
Basicly now I'm unsure wether my cards are ok, and let me tell you that ain't feeling right. I feel obligated to game as much as I can to see if the cards fail. FTW... more like W T F!
 

This is getting more stupid by the minute!
So i got this reply:
"
I apologize for the delay in this matter.
Unfortunately we are having trouble creating the Pick-Up for this region.
We will refund your shipping costs of course, but you will have to send the item to us, can you please check the shipping costs from your end and let us know?
You will of course receive a new card for a RMA within 30 days, however the option of an advanced RMA without the security deposit unfortunately is not possible.
"
Well, I managed to do an estimation shipping costs in 5 min at UPS site!...
Why would I pay for afterwards to be refunded by EVGA if UPS can charge directly the Receiver (EVGA)?!?...
Of course I sent them another support ticket telling this and requesting their UPS account number so that EVGA is charged directly...
Waiting again and not getting anything solved!
Now I am starting to get really upset about all this...