costersall
They are sending me a new card first then I'm returning mine. They say "If the card was shipped from our warehouse from
August 30th, 2016 or later, it will not be getting the same issue as before"
 
So it better not! :)

Well just got confirmation that my RMA is already down as new replacement already and is confirmed i'll be getting a brand new in the box retail version, So lets hope this "fix" has been truly fixed. 

D1as23
another one bites the dust...
 
first time the BS + 100% fans happened to me was last Friday (ordered from amazon on 30 august) after 15 min of SWBF.
 
opened the support ticket the same day and got this reply from EVGA EU:
 
"We apologize for the problem you are experiencing with the card and we would of course like to offer you a RMA as well as a Pick-Up for the card. Please let us know when you would like us to create the Pick-Up after you have created the RMA request. The Pick-Up is usually carried out on the next business day after it has been created.
(...)
Important: Please note that you have to send your item without accessories and in factory condition.
Also, please do not use the original Box for shipping if you would like to keep it."
 
This is a pain in the neck but if everything goes as planned and mentioned above, i can only praise EVGA for their excellent costumer service.
Now waiting for the RMA to be approved. I just hope they do not send a refurbish / re-certified card, but a NEW card and that the issue is fixed.

 
i would have called them directly or use the support chat to get an Advanced RMA free of charge to get the replacement first.

Ksmillie
just submitted my first RMA for a card that has been barely used at all. I bought the card on the 26th Aug and started experiencing the same issues and sadly it was too late for me to return to where i bought it as it is just past the 28 day refund. Whats the  chances of my RMA giving me a refurb card instead of a brand new retail one with EVGA for a card that is isn't even a month old at this point. My card arrived from Ebuyer on the 8th Sept.

a good chance, i bought my first card august 10th, and they first sent me a refurbished one which i was unaware that they would be doing that. i spoke to the escalations department, and they were ok in sending me a new one. so far i'm waiting on the shipment of the new product. so far with frustrations, the customer service is top notch. give them a call ASAP

nautics889

D1as23
another one bites the dust...
 
first time the BS + 100% fans happened to me was last Friday (ordered from amazon on 30 august) after 15 min of SWBF.
 
opened the support ticket the same day and got this reply from EVGA EU:
 
"We apologize for the problem you are experiencing with the card and we would of course like to offer you a RMA as well as a Pick-Up for the card. Please let us know when you would like us to create the Pick-Up after you have created the RMA request. The Pick-Up is usually carried out on the next business day after it has been created.
(...)
Important: Please note that you have to send your item without accessories and in factory condition.
Also, please do not use the original Box for shipping if you would like to keep it."
 
This is a pain in the neck but if everything goes as planned and mentioned above, i can only praise EVGA for their excellent costumer service.
Now waiting for the RMA to be approved. I just hope they do not send a refurbish / re-certified card, but a NEW card and that the issue is fixed.

 
i would have called them directly or use the support chat to get an Advanced RMA free of charge to get the replacement first.

They offered me the possibility of Advanced RMA (but not free).
In insight, that would be good since I am a EU costumer, bought this card in amazon.com and currently live in Dubai so the card is to be pick-up here to go to Germany.
 
And by the looks of it, this all process is going to take longer than it could be: on Friday when I received EVGA's reply, they mentioned that the pick-up would be scheduled after the RMA request was done by me on their site. Did it within 1 hour but no pick-up scheduled on friday. Today I had to send another message about it and received the following reply:
 
"I am sorry that we were note able to create the Pick-Up on friday, but it has now been requested and I will contact you withe the tracking information as soon as it is available."
 
This was 7 hours ago and until now no more information...
So 3 days have passed already (in Dubai they could have done the pick-up on saturday) and until now nothing is happening... Just ticket opened and RMA approved.
 
What is more troublesome is that when I asked confirmation that I will receive a new card as replacement I received this answer:
 
"Usually a replacement for a new card is only available within 30 days of the purchase date, but in this case we still should be able to send you a new card."
 
****?! I am within the 30 days! Bought it on 30 August!

D1as23

nautics889

D1as23
another one bites the dust...
 
first time the BS + 100% fans happened to me was last Friday (ordered from amazon on 30 august) after 15 min of SWBF.
 
opened the support ticket the same day and got this reply from EVGA EU:
 
"We apologize for the problem you are experiencing with the card and we would of course like to offer you a RMA as well as a Pick-Up for the card. Please let us know when you would like us to create the Pick-Up after you have created the RMA request. The Pick-Up is usually carried out on the next business day after it has been created.
(...)
Important: Please note that you have to send your item without accessories and in factory condition.
Also, please do not use the original Box for shipping if you would like to keep it."
 
This is a pain in the neck but if everything goes as planned and mentioned above, i can only praise EVGA for their excellent costumer service.
Now waiting for the RMA to be approved. I just hope they do not send a refurbish / re-certified card, but a NEW card and that the issue is fixed.

 
i would have called them directly or use the support chat to get an Advanced RMA free of charge to get the replacement first.

They offered me the possibility of Advanced RMA (but not free).
In insight, that would be good since I am a EU costumer, bought this card in amazon.com and currently live in Dubai so the card is to be pick-up here to go to Germany.
 
And by the looks of it, this all process is going to take longer than it could be: on Friday when I received EVGA's reply, they mentioned that the pick-up would be scheduled after the RMA request was done by me on their site. Did it within 1 hour but no pick-up scheduled on friday. Today I had to send another message about it and received the following reply:
 
"I am sorry that we were note able to create the Pick-Up on friday, but it has now been requested and I will contact you withe the tracking information as soon as it is available."
 
This was 7 hours ago and until now no more information...
So 3 days have passed already (in Dubai they could have done the pick-up on saturday) and until now nothing is happening... Just ticket opened and RMA approved.
 
What is more troublesome is that when I asked confirmation that I will receive a new card as replacement I received this answer:
 
"Usually a replacement for a new card is only available within 30 days of the purchase date, but in this case we still should be able to send you a new card."
 
****?! I am within the 30 days! Bought it on 30 August!

They will surely give you a new in box retail version as the problem was before they found and fixed the issue which was announced on the 31st of Aug, that being said anyone who has bought before the "fix" was implemented will be getting a new in box version of the card, According to EVGA anyhow but we will see I suppose if you do by chance get a refurb card call them as soon as possible or email them too get a new in the box version sent too you. 
I have just done my RMA within an hour or so and they did confirm I would be getting a new in the box replacement and I bought mine on the 26th of Aug, So it is a high chance for you to get a brand new one.

Ksmillie
 
 
I have just done my RMA within an hour or so and they did confirm I would be getting a new in the box replacement and I bought mine on the 26th of Aug, So it is a high chance for you to get a brand new one.

FYI: I was also confirmed to be getting a 'new' card but I was shipped a used card (the same happened to others) - so you might want to call EVGA and get a verbal confirmation.

I received an RMA card on 9/16 in a plain black box without any retail box. Card looked new but I couldn't be sure and didn't want to risk the problem happening again despite the "fix." Sent it back, we all deserve new cards if RMA within 30 days of purchase- in sealed retail packaging. 

Wish I saw this thread last week, but already done with the RMA order process. Went the route of a cross-ship RMA due to this being a gift and normal means meaning ship to gifter first. But I don't go card-less for three weeks, so that's nice. This required me to temporarily pay full price again, but as long as it's fixed I'm happy. 
 
For me, this issue only happened with GTAV after about an hour or so randomly. No other game ticked it, but then again I'm not able to play for hours on end these days. Fury3D at 100% load for over an hour though was fine, so idk. 
 

costersall
They say "If the card was shipped from our warehouse from August 30th, 2016 or later, it will not be getting the same issue as before"

Had mine ordered 8/25 D: talk about luck.
 
But here's hoping this is true. I want to just play issue free.
 
My CS guy sounded a little nervous on the phone, but he sorted me out. 

Just got my replacement in the mail and installed it.  Will be playing some games tonight to see how it fares.
 
I'm embarrassed to say, but I can't seem to get the old card to fit back in the box the same way it came.  It's a Hybrid, so the radiator placement is a bit awkward.  Does anyone happen to have a picture of how it comes packaged?  I'm fairly certain I remembered the way it came, but it's still just not adding up...

UPDATE: 24 hour tech support ftw!  spoke with tech support - i detailed the issue, the gentleman was polite and straight to the point.  he completed my advance rma, i uploaded a pic of my receipt, and he informed me it would be approved within 24 hours.  i paid $44 for the advanced rma.  basically they send you the new card with a return label.  they use a CC as secured collateral, and give you 14 days to send back the defective card before they charge the CC full price for the new card.  sound as a pound :)
 
edit - could someone who did the advanced rma tell me if they send the replacement card by itself or in new packaging?  Thanks.