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GTX 470 Artifacts and Drivers Crash

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Maxfifas
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2014/08/25 03:37:28 (permalink)
Hello guys I have a issue with my graphics card GTX 470. I have this card for more than 4 years now I really enjoyed it! Unfortunately it appears to be dying Since about 2 years now random artifacts followed by the crash of the drivers has been happening.
 
First I though it might be the drivers or any other compatibility with other hardware but since I got my new computer hardware I realized the fault was the graphics card indeed and has been more and more common lately.
 
I can't seem to play for example 30 minutes straight of ArchAge without the crash to desktop tried Heaven Benchmark 4.0 yesterday and after 15 minutes it had the same result artifacts followed by drivers crash.
 
I was searching for similar cases and I found a topic called "Did I received damaged card from RMA?" by kalafar when I watched is video  I saw at 1:05 the similar artifact that happens with my graphics card and I tried to lower the core and memory offsets by 50 each the only thing I got was lower fps and a bit more time before the problem appeared again.
 
I want a second opinion from you guys is the graphics card dying?
#1

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    EVGATech_JaesonW
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    Re: GTX 470 Artifacts and Drivers Crash 2014/08/25 06:44:32 (permalink)
    Artifacting could be a couple things. A faulty driver or a bad reaction to the drivers can cause artifacting. Artifacts after being under a load can also be the early signs of overheating. In very rare cases an unstable power supply 12v rail can cause a card to artifact. And, as  you suspect in this case, a faulty card can also cause artifacting. 
     
    First thing I'd suggest doing is checking your load temps. Run OC Scanner, and see how high the temps get. Typically you'll see the temps in the high 70c to high 80c range with your card. If you're getting up in to the 90c range, then your card is overheating. If it is, there's a couple things you can do. First, blow the card out of any dust built up over time, and check for foreign material that may be blocking airflow, especially bits of clear plastic. If you're comfortable doing so, taking the heat sink off and replacing the thermal paste could help too if you're comfortable doing so. 

    If the card isn't overheating, the next thing I'd test is the drivers. Sometimes older cards like your 400 series, the 500 series, and 600 series don't react well to the later drivers. To eliminate the drivers as an issue, I find that version 314.22 works really well with older cards. If you still get artifacting with the 314.22 drivers, we can narrow the problem down to a hardware issue.

    the last thing I'd check would be the 12v rail from the power supply. Check it in the BIOS if you don't have a multimeter handy. In the BIOS, Look for a menu called something like Hardware Monitor, PC Health, HW Monitor, etc. The 12v rail should be stable and be between 11.5v and 12.5v, and it shouldn't fluctuate much if at all. If it does fluctuate more than every 10 or 15 seconds, or it's outside these ratings, the 12v rail may be failing and causing your issue. The BIOS reading is just a baseline reading at an idle state though, so it could be a false positive if the fluctuations don’t happen very often or only under high load. This isn't a definitive test the way testing another power supply is, but it can at least give us a good idea of how the power supply is doing.
     
    If the 12v rail is steady and within spec, you can pretty safely assume the card is faulty. If you can test the card in another system and see if the artifacting happens there, you can confirm this for sure.

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    #2
    Maxfifas
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    Re: GTX 470 Artifacts and Drivers Crash 2014/08/25 07:46:24 (permalink)
    Thanks for the fast response!
     
    Uninstalled the previous drivers and installed the old one 314.22 still got the same issue. Checked the PSU and the voltage is stable at 12.192V ( XFX XTR 650W) the temps are really high running OC Scanner I am getting between 95 and 100 Celsius at 92% fan speed.
     
    I clean the graphics card regularly so I can't imagine being any dust or any other material covering any of the air flow. So the only thing I am thinking is thermal paste replacement or faulty graphics card.
     
    Should I follow this "guide" on how to disassemble the GTX 470 for the thermal paste replacement?
     
     
    #3
    EVGATech_JaesonW
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    Re: GTX 470 Artifacts and Drivers Crash 2014/08/25 08:00:52 (permalink)
    The card is definitely overheating then. If replacing the thermal paste doesn't help, then it's definitely the card. Unfortunately you don't have a high enough post count to post a link yet, but I have seen several guides that are pretty good out there. I would check out a couple and pick the one you like the best to follow. It's pretty straight forward, not all that different from installing an aftermarket CPU cooler.

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    #4
    Maxfifas
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    Re: GTX 470 Artifacts and Drivers Crash 2014/08/26 01:52:15 (permalink)
    I have a question regarding the thermal paste. How should I put it? I mean I read that its different from when you put on a CPU (pea size in the middle) for a GPU I saw different methods and I don't know which one is the correct. 
    #5
    Maxfifas
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    Re: GTX 470 Artifacts and Drivers Crash 2014/08/27 05:46:05 (permalink)
    After replacing the thermal paste the temps are in the low 90s with the Furry E (GPU core burner).
     
    Edit: Still Artifacting and then crashing it must be the card itself I am pretty sure I applied the thermal paste in the right way (MX-4). Already sent a RMA request.
    post edited by Maxfifas - 2014/08/27 23:30:25
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    Maxfifas
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    Re: GTX 470 Artifacts and Drivers Crash 2014/08/28 04:08:43 (permalink)
    Is it normal for the Serial number on the graphics card be different from the one in the box?
     
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    rjohnson11
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    Re: GTX 470 Artifacts and Drivers Crash 2014/08/28 04:33:05 (permalink)
    The serial number sticker on the back of the card and on the box should be the same if the box is the original. 

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    Maxfifas
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    Re: GTX 470 Artifacts and Drivers Crash 2014/08/28 04:38:57 (permalink)
    It's the only GTX 470 that I have so there is no mistake the numbers are different.
     
    I am worried now what should I do? I am supposed to send the card for RMA.
     
    Edit: It seems that the serial number sticker fell off the card some time ago and I was confusing the serial number of the manufacturing processes with the end user one. So I tapped the sticker to the side of the card as told by the EVGA support. Now proceeding with the RMA.  
     
    post edited by Maxfifas - 2014/08/29 01:52:28
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    NordicJedi
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    Re: GTX 470 Artifacts and Drivers Crash 2014/08/29 15:53:32 (permalink)
    Good catch that you were able to still find the sticker.  For anyone else, if the sticker falls off and won't stay on, let EVGA Support know what's happening, and then keep the sticker in a safe place, in case you need to RMA the card at some point.

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    #10
    Maxfifas
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    Re: GTX 470 Artifacts and Drivers Crash 2014/08/29 22:45:09 (permalink)
    I think it fell off a year ago its was not really in a good spot right under the Core so the heat must have helped.
     
    I don't remember but I must have picked it up and putted inside the box so I wouldn't lose it. Lucky me!
    #11
    NordicJedi
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    Re: GTX 470 Artifacts and Drivers Crash 2014/08/30 00:13:51 (permalink)
    Definitely lucky.  Guard that sticker with your life.

    6012mhz on L/N2 
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    #12
    Maxfifas
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    Re: GTX 470 Artifacts and Drivers Crash 2014/09/05 09:41:46 (permalink)
    Update: Sent the graphics card to RMA and now I got the part number I am going to get 03G-P4-3668-KR
     
    My jaw dropped when I found out I was going to get a GTX 660 Ti FTW+ 3Gb With Backplate I can't thank enough to EVGA why would you buy a card from another company?
     
    EVGA is fantastic!
    #13
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