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X99 classified boot issues - USB related

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bsoder
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2015/04/09 17:04:09 (permalink)
I am having some issues with my X99 Classified based system, related to two separate USB devices - a Corsair K95 keyboard, and a set of flight pedals made by Slaw Devices. I don't know if these problems are related but they're both USB and seem similar, so I'm guessing there's a good change they are.
 
system specs - I'm just going to list what I have connected during my testing, if it's relevant I can provide the rest of it.
X99 Classified
5960X
32GB ram
3x Titan X SLI
SSD
Windows 7x64
cheapo Logitech keyboard
cheapo Logitech mouse
 
The motherboard is on 1.16, I've tried other versions 1.09, 1.12 and had the same problems.  For both devices I have tried a wide variety of settings - I just got off the phone with EVGA tech support and we went through everything.  I have the boot config set per this post in the 1.16 thread - http://forums.evga.com/BIOS-116-Released-m2304549.aspx#2309215 and i have fast boot disabled. Under the USB configuration, I have tried enabled/disabled for legacy, and all three settings for XHCI - smart, disabled, enabled.  
 
Problem #1 - I have a Corsair K95 keyboard that the motherboard does not enable/initialize correctly until Windows loads.  It simply doesn't work before I hit the login screen.  Occasionally when I get to the login, I have to unplug it and plug it back in to get it to work, but once it's working it's ok.  It's plugged into a single USB 3.0 port - for those who aren't familiar with it, it has two USB plugs which you use both of if you're on 2.0 ports, but only one on 3.0.  It doesn't make a difference as far as the keyboard working before Windows loads, whether I have one or two plugs connected, or on 2.0/3.0 USB ports.
 
Problem #2 - I have a set of flight pedals made by an individual in Poland, his one-man shop is called Slaw Devices - so obviously not a big name brand like Saitek or CH.  The pedals are a pretty standard 3-axis setup, and for other people work fine on both USB 2.0 and 3.0 ports.  For me, if I have them plugged into the motherboard at all, the computer will not boot - it hangs at the BIOS boot screen. The only exception to this is if I set the xHCI option to disabled - in this case, it will begin to load windows, I get the four-color swirl, as it comes together the computer reboots.  Any other combination in the BIOS just causes it to hang on the BIOS boot screen, with a code 'A2' at the bottom right. I have tried the pedals on two other computers, they boot fine and work perfectly, but neither has USB 3.0 ports to test.
 
I can plug in the pedals once Windows is booted, but unlike with the keyboard, I am seeing some problems once booted into windows with the pedals as well.  With xHCI enabled, the Game Controllers window is flaky - it hangs, doesn't respond for long periods of time, etc.  It's better with xHCI disabled, but I still see minor problems - testing is not smooth, in the Properties popup where you can see the axes move around as you move the pedals, occasionally there's minor hangs there with xHCI disabled as well. I have contacted the guy who built the set for more information on the USB controller in the pedals, hopefully I can get some information on what controller he uses to pass along.
 
As I mentioned, I spent 30-45 minutes with EVGA tech support (sorry, didn't catch the name) and we were unable to figure this out, it's really sounding like a BIOS problem with handling USB ports.
post edited by bsoder - 2015/04/09 17:07:50
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    GTXJackBauer
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    Re: X99 classified boot issues - USB related 2015/04/09 20:34:12 (permalink)
    Did you do a reformat of Windows 7 64 bit after you installed your new hardware together?
     
    Have you updated all your drivers to the most up-to-date versions off of the EVGA driver site for your X99 MB, including the USB 3.0 drivers and chipset, etc?
     
    Also, what PSU are you using for this build?

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    bcavnaugh
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    Re: X99 classified boot issues - USB related 2015/04/09 20:36:44 (permalink)
    Your USB Devices are USB 2.0 so you should use the USB 2.0 Ports.

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    bsoder
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    Re: X99 classified boot issues - USB related 2015/04/09 20:49:34 (permalink)
    gtxjackbauer
    Did you do a reformat of Windows 7 64 bit after you installed your new hardware together?
     
    Have you updated all your drivers to the most up-to-date versions off of the EVGA driver site for your X99 MB, including the USB 3.0 drivers and chipset, etc?
     
    Also, what PSU are you using for this build?




    Only hardware that's changed (aside from adding the new keyboard, and now the pedals) are my video cards, replaced a 980 with the titans.  Used DDU and a clean install from geforce.  Drivers are all up to date from EVGA's site - the latest update on the USB3.0 drivers is from 8/29/2014.
     
    PSU is an EVGA 1600T2.  That's changed recently, but there's no drivers involved. :)
     
    Actually, you got me thinking about drivers - the USB 3.0 drivers from EVGA are 3.0.0.34.  Digging around a bit I found that Intel has a newer driver package - https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-Intel-8-9-Series-and-C220-C610-Chipset-Family - version on that one is 3.0.4.65.  I'll give that a shot and see if it makes a difference.
     
    bcavnaugh
    Your USB Devices are USB 2.0 so you should use the USB 2.0 Ports.




    The pedals per the builder work on 2.0/3.0.  The K95 is also designed for either, if you're using 3.0 ports you don't need both connectors due to the higher power available via 3.0 ports.
    #4
    bsoder
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    Re: X99 classified boot issues - USB related 2015/04/10 07:12:37 (permalink)
    Testing with the newer drivers from Intel, no difference - I was hoping that perhaps it would be a little more stable in Windows.  Obviously these drivers don't make any difference to the fact that I can't boot with the pedals plugged in, that's a BIOS problem.
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    logon67
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    Re: X99 classified boot issues - USB related 2015/04/16 06:05:07 (permalink)
    I'm having the exact same issue with windows rebooting at the logo screen. I have a thrustmaster warthog flight stick and throttle and CH products pedals. Computer boots fine with all 3 unplugged. If I plug all 3 in I get the reboot. I tried plugging one device in at a time and soon as I plug the 3rd device in I get the reboot. I have tried both 3.0 and 2.0 ports, updated bios and updated usb. After work today, I'm going to try plugging the devices in in different orders to try and determine if its one particular device or just a combination of all 3. Only other devices connected are a G15 keyboard, G502 mouse, and G35 headset.
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    GTXJackBauer
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    Re: X99 classified boot issues - USB related 2015/04/16 09:04:10 (permalink)
    This looks to be an issue with those peripherals plugged in.  Hopefully they'll have a BIOS update for this in the future.  Big fan of watching other's flight simulating setups.

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    bsoder
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    Re: X99 classified boot issues - USB related 2015/04/16 11:41:41 (permalink)
    Yep, I'm just leaving my controllers unplugged until it's booted up. Frustrating, but hopefully a BIOS update will fix it eventually.

    On the bright side, I mostly figured out the K95. I still occasionally have to reconnect it at the windows login prompt, but using the BIOS switch lets me deal with BIOS and pre-windows stuff. Who would have thought a keyboard would need a BIOS mode...
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    logon67
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    Re: X99 classified boot issues - USB related 2015/04/16 13:19:34 (permalink)
    bsoder
    Yep, I'm just leaving my controllers unplugged until it's booted up. Frustrating, but hopefully a BIOS update will fix it eventually.

    On the bright side, I mostly figured out the K95. I still occasionally have to reconnect it at the windows login prompt, but using the BIOS switch lets me deal with BIOS and pre-windows stuff. Who would have thought a keyboard would need a BIOS mode...



    I do the same, leave them all unplugged till I play something. It's not that big a deal but it would be nice for it to work right. I have TrackIR too and it doesn't seem to affect it at all. Only when the flight stick, throttle, and pedals are plugged in.
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    bsoder
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    Re: X99 classified boot issues - USB related 2015/04/16 19:19:51 (permalink)
    logon67
    bsoder
    Yep, I'm just leaving my controllers unplugged until it's booted up. Frustrating, but hopefully a BIOS update will fix it eventually.

    On the bright side, I mostly figured out the K95. I still occasionally have to reconnect it at the windows login prompt, but using the BIOS switch lets me deal with BIOS and pre-windows stuff. Who would have thought a keyboard would need a BIOS mode...



    I do the same, leave them all unplugged till I play something. It's not that big a deal but it would be nice for it to work right. I have TrackIR too and it doesn't seem to affect it at all. Only when the flight stick, throttle, and pedals are plugged in.


    Same, no problems with TrackIR. I wonder what it is about the controller hardware that it doesn't like.
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    bretmt
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    Re: X99 classified boot issues - USB related 2015/12/30 21:57:27 (permalink)
    I get the same hang at bios with my Fanatec Club Sport v2 wheel base.   Fortunately, I only have to make sure it is off on computer startup.   
    I have had similar experiences with USB extension cables and my mouse not working, but computer boots.  After many different cables I solved it with a powered USB 2.0 hub at the end of my extension.  
     
    post edited by bretmt - 2015/12/30 22:10:20

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    bigweamer
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    Re: X99 classified boot issues - USB related 2016/01/05 16:22:44 (permalink)
    Having the same issue here.  This board started off working perfectly, i mean literally flawlessly.  Overclocked my 5960x to 3.8 on the first XMP setting and it has been super stable, my CPU doesn't ever reach 60C with a Coolermaster Nepton 140XL(usually hovers around 50 under gaming load, 39C while on the desktop/web/ect.).  Was booting flawlessly every time for about a week, then wouldn't allow me to boot with my CH Products HOTAS plugged in the front panel of my Coolermaster Stormstryker case.  It would freeze right after running through the bios checks and the Windows 10 icon would show up but never get to the desktop, but the second I unplug the CH Throttle Windows started.  Now today it just froze on bootup twice and I had to unplug my Oculus DK2 to get it to boot, and I just unplugged my Oculus DK2 and Windows started right up.  Something is failing during USB initialization and holding windows from booting.  
     
    I use keyboard and mouse cable extensions and might be removing them since another person in this thread mentioned they needed a powered USB hub.
     
    UPDATE: Still getting random startup freezes even though I got rid of my USB extensions.  This time I had to unplug my CH Products fighterstick to get it to start.  I will probably just unplug my front panel stuff from now on when I shut down.
    post edited by bigweamer - 2016/01/07 15:27:46

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    bigweamer
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    Re: X99 classified boot issues - USB related 2016/01/12 15:30:45 (permalink)
    Even unplugging all the front panel USB's it is still freezing.  I just had to unplug the DK2 out of the rear panel USB 3.0 slot to get it to boot?!
     
    I updated the bios when I got this board up and running less than a month ago.  Why is the USB initialization so shady on such a nice board?

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    bdary
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    Re: X99 classified boot issues - USB related 2016/01/13 10:36:18 (permalink)
    At the OP and others having issue's...
     
    Have you tried the latest BIOS rev 1.19?  Looks like you said you only tried rev 1.16 and earlier revisions?  >>  http://cdn.evga.com/BIOS/X99/E999_flashtool_119.zip
     
    Nevermind.  I see now this is an old thread...


     
     
     
     
     
     
     
     
     
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    bigweamer
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    Re: X99 classified boot issues - USB related 2016/01/13 15:29:42 (permalink)
    This may be an old thread, but I see no definitive fixes and I am still having the issue.  I am on the 1.19 BIOS as well.  
     
    I installed this mobo in my PC just before Christmas and it worked flawlessly for about a week.  Then I started getting these random startup freezes after the BIOS runs through the various hardware checks and attempts to pass the ball over to Windows 10.  It sits there until I unplug the USB which it is having an issue with.  My Oculus DK2 plugged in the back USB 3.0 panel was the latest freeze.  Started right up today though.  Very strange.  My Asus X99 Deluxe had strange USB issues like this too.  I always had great luck with EVGA boards, so I was hoping this Classy would get rid of all my issues.
     
    Still runs like a champ once it gets past the USB initialization issues.

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    bdary
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    Re: X99 classified boot issues - USB related 2016/01/15 10:30:02 (permalink)
    bigweamer
    Even unplugging all the front panel USB's it is still freezing.  I just had to unplug the DK2 out of the rear panel USB 3.0 slot to get it to boot?!
     
    I updated the bios when I got this board up and running less than a month ago.  Why is the USB initialization so shady on such a nice board?


    Did you install the USB 3.0 drivers specifically needed for Windows 7?  >>   http://cdn.evga.com/Driver/X99_Drivers/8-29-2014_(Launch_release)/USB3.0.zip
     


     
     
     
     
     
     
     
     
     
    #16
    Cool GTX
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    Re: X99 classified boot issues - USB related 2016/01/15 10:40:30 (permalink)
    Are you using USB legacy mode in BIOS?
     
    If your hardware loads software at startup in Windows - set it to delay those items on Windows startup.

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    bigweamer
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    Re: X99 classified boot issues - USB related 2016/01/15 15:46:52 (permalink)
    Thank you for the suggestions!
    I am on windows 10 and there are no official win 10 USB drivers yet, so that could be the issue.  I had the latest windows 7 drivers prior to updating, if that makes a difference.
    My USB mode should be whatever the BIOS default was, I didn't mess with it at all.
    Computer started right up today without issue.  As long as it keeps working like this I am fine.  If it happens to hang I unplug the DK2 and it starts right up.  Absolutely no issues in the OS or games.

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    #18
    bdary
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    Re: X99 classified boot issues - USB related 2016/01/16 07:20:49 (permalink)
    bigweamer
    Thank you for the suggestions!
    I am on windows 10 and there are no official win 10 USB drivers yet, so that could be the issue.  I had the latest windows 7 drivers prior to updating, if that makes a difference.
    My USB mode should be whatever the BIOS default was, I didn't mess with it at all.
    Computer started right up today without issue.  As long as it keeps working like this I am fine.  If it happens to hang I unplug the DK2 and it starts right up.  Absolutely no issues in the OS or games.


    Ok.  I only added the USB 3.0 driver link above because your sig shows you're running Win7.  Win10 doesn't require any special driver.


     
     
     
     
     
     
     
     
     
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    Cool GTX
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    Re: X99 classified boot issues - USB related 2016/01/16 16:32:51 (permalink)
    bigweamer
    Thank you for the suggestions!
    I am on windows 10 and there are no official win 10 USB drivers yet, so that could be the issue.  I had the latest windows 7 drivers prior to updating, if that makes a difference.
    My USB mode should be whatever the BIOS default was, I didn't mess with it at all.
    Computer started right up today without issue.  As long as it keeps working like this I am fine.  If it happens to hang I unplug the DK2 and it starts right up.  Absolutely no issues in the OS or games.


    Turn OFF ---- USB legacy mode ----- in BIOS


     
    see this - it is kind of like your problem
    http://answers.microsoft.com/en-us/windows/forum/windows_10-update/win-10-will-not-boot-up-with-active-usb-devices/7d0667a8-e68c-4081-9275-b20b09aa938a?auth=1
     
     

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    bigweamer
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    Re: X99 classified boot issues - USB related 2016/01/16 17:49:42 (permalink)
    Very sorry about the sig bdary!  Updated to Win 10 (thought I had done that when I updated my OS but must have missed this forum)
     
    I found the USB Legacy support setting and disabled it.  First boot worked fine and I will report if I have any issues in the future.
     
    Thanks again for the help!

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    bdary
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    Re: X99 classified boot issues - USB related 2016/01/17 06:26:21 (permalink)
    No problem.  Hope your issue is resolved...
    post edited by bdary - 2016/01/17 06:31:53


     
     
     
     
     
     
     
     
     
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    Cool GTX
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    Re: X99 classified boot issues - USB related 2016/01/17 07:29:28 (permalink)
    bigweamer
     
    I found the USB Legacy support setting and disabled it.  First boot worked fine and I will report if I have any issues in the future.
     
    Thanks again for the help!




    Always glad to help other forum members. 
     
    Give us an update in a couple of days.
     
     
    Enjoy your Build.
    post edited by Cool GTX - 2016/02/24 12:20:30

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    bigweamer
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    Re: X99 classified boot issues - USB related 2016/01/21 15:22:24 (permalink)
    And another freeze today with USB Legacy support disabled.  I had left my CH Products plugged in to test this issue.  It froze this time on the X99 BIOS screen.  I just unplugged my CH Products and it instantly started, no reboot necessary.  It just takes off as soon as I unplug the front panel USB's.
     
    Looks like even with legacy support disabled, I will need to keep the front panel USB's unplugged.  It worked all week and was getting my hopes up, until today's freeze.

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    Cool GTX
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    Re: X99 classified boot issues - USB related 2016/01/21 15:39:39 (permalink)
    bummer .... thought you were in the clear

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    bigweamer
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    Re: X99 classified boot issues - USB related 2016/01/21 17:16:25 (permalink)
    Yeah, me too.  Worked perfectly all week, now just froze on the boot screen again with the '66' error code and the X99 BIOS screen (that was two freezes in a row).  As soon as I unplug my CH pro throttle, windows instantly starts up and everything works perfectly.  This throttle has an analog stick on it that works like a virtual mouse, so maybe windows 10 isn't dealing with multiple mouse inputs?
     
    I am using the first XMP profile which sets my ram to the 2800 MHz it was rated for, and this upped my CPU to 3.8 GHz.  My CPU voltage stayed on auto, while I saw my RAM voltage change.  Running the Intel Processor Diagnostic tool showed my processor was perfect, so I am hesitant to start messing with voltage.  Although the fact it is running higher than stock makes me think it might not be getting enough voltage on the 'Auto' setting.  Once I get to windows it runs so good it is hard for me to start changing too many settings though.
     
    I will continue to try different things and pinpoint the issue if possible.  I am going to double check my USB Legacy support setting to be sure it didn't get lost somehow.

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    bigweamer
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    Re: X99 classified boot issues - USB related 2016/01/21 17:26:16 (permalink)
    Three freezes in a row now with my CH products plugged in the front panel USB's.  This time I unplugged the throttle first, but it didn't load windows until I unplugged the CH Fighterstick as well (the issue must not be tied to a certain peripheral).  USB Legacy support was still disabled.  My BIOS settings are saving as they should.
     
    Seems like a really stable XMP 1 setting so I hate to change it just for this strange USB hangup. Everything else is working top notch.  Here's hoping for some better USB drivers for Windows 10.
     
    It is doing awesome in benchmarks.  Just got a 15541 in FireStrike and 41660 on the Skydiver (better than 99% of all results ).  Runs perfect the entire time it is on.  Only issue is the strange USB hangups on startup.
    post edited by bigweamer - 2016/01/21 18:12:20

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    #27
    bigweamer
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    Re: X99 classified boot issues - USB related 2016/02/10 19:36:41 (permalink)
    I think I might have tracked it down to the Oculus DK2 being plugged into a USB 3.0 port directly into the motherboard in the back of the case.  I have had it plugged into one of the 2.0 ports for the last two weeks and haven't had the startup freeze.

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    #28
    Cool GTX
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    Re: X99 classified boot issues - USB related 2016/02/10 19:45:18 (permalink)
    Glad you found an answer that seems to stick
     
    Is that a USB 3.0 device?
    post edited by Cool GTX - 2016/02/10 19:47:48

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    #29
    bigweamer
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    Re: X99 classified boot issues - USB related 2016/02/12 15:48:44 (permalink)
    Aaaaand it froze again today after a solid two weeks with no issue :(.  The DK2 is a USB 2.0 device but the consumer rift will be a USB 3.0 device.  Maybe it is just the beta oculus drivers acting flakey, who knows?  The issue is easy to get around at least.  I see the bios freeze (usually on the X99 Classy splash screen) and I unplug the DK2 and it takes right off and starts up.  I only have the bare minimum peripherals plugged into it now (one external, my gaming headphones, the DK2 tracker, the DK2 itself, mouse and keyboard).

    i9 9900KF @ 5 GHz | 32 GB GSkill DDR4 3600 | EVGA 3090 FTW Ultra | LG 38GL950G 144 Hz | Win 10 64 bit | MSI z390 Godlike | EVGA SuperNOVA 1000 P2
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