Wow, really?

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CSPlayer089
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2016/09/20 19:37:25 (permalink)
Had my Torq X10 since 2014, when they first came out. Finally got around to installing the software. Ok, cool. Prompts me for a firmware update, alright, lets do it. Software crashes. Firmware is borked, mouse is now kaput. Really? Luckily I had bought a spare X10 a few months ago and plugged it right in. 
 
But honestly, I was not expecting that, and I'm really disappointed it happened. 

AsRock Z170 Extreme7+
Intel Core i7 6700K @ 4.5GHz
2 NVIDIA GeForce GTX 1080 Founders Editions in SLI 
EVGA SuperNOVA 1300G2 PSU
32GB (4x8GB) Mushkin Blackline DDR4-2400 15-15-15-35 2T
Creative Labs Soundblaster X G5 USB DAC/Sound Card
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Phanteks Enthoo Primo full tower case 
ASUS ROG Swift PG278Q 27" QHD/1440P G-Sync Monitor
Corsair Strafe Cherry MX Red mech. keyboard
EVGA Torq X10 Carbon/QcK Mass mousepad
Kingston Hyper X Cloud headset
Sennheiser  HD558 headphones
Custom V-Moda Crossfade LP2 headphones
 
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4 Replies Related Threads
    XrayMan
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    Re: Wow, really? 2016/09/20 19:57:00 (permalink)
     
    Since it has a 3 year warranty, you should start an RMA.

    My Affiliate Code: 8WEQVXMCJL
     

     
     
     
     
     
     
     
     
     
     
     



     
     
     
     
     
           
     
     
     
     
     
     
     
     
     
       
     
     
       
     
     
       
     
     
       
     
     
       
     
     
       
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    Sajin
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    Re: Wow, really? 2016/09/20 20:56:49 (permalink)
    Glad I never updated the software when I first got mine.


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    CSPlayer089
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    Re: Wow, really? 2016/09/21 07:28:11 (permalink)
    I fixed it. I found another thread from over a year ago, same thing happened to another user on the forums. He plugged his mouse into a Windows 7 PC, ran the software, and the firmware updated just fine. Now it works again. 

    AsRock Z170 Extreme7+
    Intel Core i7 6700K @ 4.5GHz
    2 NVIDIA GeForce GTX 1080 Founders Editions in SLI 
    EVGA SuperNOVA 1300G2 PSU
    32GB (4x8GB) Mushkin Blackline DDR4-2400 15-15-15-35 2T
    Creative Labs Soundblaster X G5 USB DAC/Sound Card
    Swiftech H240-X Expandable AIO Liquid Cooler w/2 Noctua NF-A14 FLX
    Intel 750 Series 400GB NVMe PCI-E SSD (Windows 10 Pro UEFI Boot), 2 Intel 535 240GB SSDs (RAID 0, Intel chipset)
    Phanteks Enthoo Primo full tower case 
    ASUS ROG Swift PG278Q 27" QHD/1440P G-Sync Monitor
    Corsair Strafe Cherry MX Red mech. keyboard
    EVGA Torq X10 Carbon/QcK Mass mousepad
    Kingston Hyper X Cloud headset
    Sennheiser  HD558 headphones
    Custom V-Moda Crossfade LP2 headphones
     
    #4
    XrayMan
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    Re: Wow, really? 2016/09/21 20:38:42 (permalink)
    CSPlayer089
    I fixed it. I found another thread from over a year ago, same thing happened to another user on the forums. He plugged his mouse into a Windows 7 PC, ran the software, and the firmware updated just fine. Now it works again. 




    Awesome. Glad it's fixed.    

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