I'm also anal about this type of stuff. If it where me I would keep the card and not worry about the box to much. You just paid to get this bad boy over to you asap so you can game. If you RMA it would most likely be a week before you received a new card.

The mismatch would bug me.  I totally understand.

I understand your frustration, but I haven't honestly verified the box serial compared to the card serial, because I don't RMA the box. I strictly use the card serial because I know it is correct.

If it really bugs you then you may want to take the time for the RMA. I personally wouldn't. How often do you have someone over and show them the box and then pull the serial for the card out so they can verify the two match.. That is basically my thought process.

I guess it would matter if you don't use the card and keep it in the box and display the back of the box, but who does that?

You should. I honestly wish, like they used to, there would be a slit opening displaying the serial in the card, not an extra sticker on the box. The extra sticker is wasteful anyway.

*addition* just glanced and yes with the actual serial and the displayed serial on the box, that would annoy me as well. I wouldn't send it back, but it would annoy me.


Also, erase your serial number before someone trolls you with it. At least line out most of it. EVGA always asks that you don't post your serial number to the public.

Scarlet-Tech
You should. I honestly wish, like they used to, there would be a slit opening displaying the serial in the card, not an extra sticker on the box. The extra sticker is wasteful anyway.

*addition* just glanced and yes with the actual serial and the displayed serial on the box, that would annoy me as well. I wouldn't send it back, but it would annoy me.


Also, erase your serial number before someone trolls you with it. At least line out most of it. EVGA always asks that you don't post your serial number to the public.

Thanks for the advice, I took my pic with the serial number down

I totally understand VegetaCreeper,  this shouldn't be even happening.
How many times products are been packed and sent to an end user or retailers, products that are ether reused, repacked, no thermal pads, still plastic on thermal pads, no thermal compound on the chip itself, yes it happen as well, mismatch serials and more, those things should not be happening .....period.
I also agree,  some of the guys at EVGA, yes not all, because I personally spoke to few that are pleasant to deal with, but some have no clue how to interact with person who is seeking help or even simple inquiry, they don't sound like they GD....
And I also care about the shape of the box itself and accessories, nothing wrong with that

I completely understand your frustration with this situation.
 
Long story short,
I had to setup 3 RMA's on 2 brand new 980 K|NGP|N's because of a couple different issue's with them.
First RMA card came as it should and worked great.
Second RMA card came in a brown B stock/refurbished plain box. This was after the evga tech told me that because my card was under the 30 day purchased period I would receive a new retail version of the card. Also this card had many issue's and because I sent them the first defective card back in the retail packaging, this would leave me with no accessories and some cheap brown box. 
Third card also came in the brown B stock/refurbished box. This was after a manager promised me that he would personally test this card prior to shipping out and that he would make sure it was a retail card. This left me with 2 retail boxes for both of my GPU's but only one card has a box with a matching serial number, completely unacceptable that I have spent $1600 on GPU's and not have retail boxes with matching serial numbers. The worst part for me was the fact that the name less manager did not really even care and just said to me on the phone  " I must of miss understood what you where asking but there is nothing else we can do for you" pretty much live with it because we are done. I made sure to make a big deal about the box on my phone call with him, even talked about it for 15 + minutes. He promised me at least three time, that he would make sure this card came with no problem and in the retail packaging.
 
I could go into much more detail about my most recent bad experience with EVGA but I am sure you get the point. 
 
Don't get me wrong these card's are great and I really do like them, even after the month plus of frustrating time dealing with this.
 
My advice to you would be.
Either keep what you have now, because every RMA I had with EVGA (4 in total) took 1 1/2 to 2 weeks for me to get the replacement card's. That was with doing the advance RMA as well.
Or work something out with NCIX to replace the card. I purchased through Newegg and once I sent my first card to EVGA they could no longer help out, unless they would get both of original card's back.
 
I hope everything works out for you, good luck.
 

Is this for real? I'm pretty OCD myself and I understand why you are upset. Especially with how much you paid for the card! But, to consider RMAing a perfectly good Titan X because the serial numbers on the box and card itself do not match is ludacris! I just read through this thread and literally felt like I was being trolled. Lmao!

Vipergtspa
I completely understand your frustration with this situation

I was left with 2 retail boxes for both of my GPU's but only one card has a box with a matching serial number, completely unacceptable
 

Are you for real? Completely unacceptable? How do you all get so worked up about stickers/serial numbers on boxes? I'm starting to wonder if you bought said products for the actual products or the boxes they came in...

Rektifying

Vipergtspa
I completely understand your frustration with this situation

I was left with 2 retail boxes for both of my GPU's but only one card has a box with a matching serial number, completely unacceptable
 

Are you for real? Completely unacceptable? How do you all get so worked up about stickers/serial numbers on boxes? I'm starting to wonder if you bought said products for the actual products or the boxes they came in...

Yes, when someone pays top dollar for a high end product they expect it to be perfect.
 
Do you not think that the fancy packaging that the product's come in goes into account for the total purchase price ?
So because there was a manufactures defect and I had to get a replacement, means I should lose out on what I spent money for.
 
Also what happens if the OP and myself wants to sell our GPU's later down the road and has to lower the price because the boxes serial number does not match the card's ? or maybe people will not want to buy the card, in fear that something may be wrong with it.
 
For me it was more the fact of EVGA not really caring and also not following through with promises that were made.
 
I am not going to argue about this with you, I was just sharing my experience with VegetaCreeper to help him or her out.
 
I hope you never experience anything like this or anyone else.

Yes we saw problem here before few weeks with different serial numbers.
You should send message to EVGA and tell them both numbers. 

That would seriously bug the hell out of me. I'll be checking serials for sure from now on to make sure they match. 

Soooo what was the solution?  You might save time for someone this happens to in the future.

That is great new 
 
I am glade it worked out for you.