Where is my RMA (RMA ID: ******)

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hinrek
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2016/11/17 23:39:48 (permalink)
I started my Advanced RMA (ID: ******) request on 07.11.2016 and uploaded my invoice at the same date. Asked the support about it few days ago, they said that they will look into it- still nothing. How long should i wait, should the card blow up first?
post edited by pcmaster00 - 2016/11/17 23:51:30
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    rjohnson11
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    Re: Where is my RMA (RMA ID: ******) 2016/11/17 23:50:39 (permalink)
    Are you in Europe, Asia, or the USA?

                
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    hinrek
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    Re: Where is my RMA (RMA ID: ******) 2016/11/17 23:51:51 (permalink)
    Europe
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    pcmaster00
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    Re: Where is my RMA (RMA ID: ******) 2016/11/17 23:52:29 (permalink)
    hinrek,
     
    I have edited your initial post to remove the personal information, your RMA ID.  I have also directly asked EVGA Support to look into your case and they should be in touch soon.

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    EVGATech_EddieH
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    Re: Where is my RMA (RMA ID: ******) 2016/11/18 09:54:26 (permalink)
    hinrek
    I started my Advanced RMA (ID: ******) request on 07.11.2016 and uploaded my invoice at the same date. Asked the support about it few days ago, they said that they will look into it- still nothing. How long should i wait, should the card blow up first?


    Hello hinrek,
     
    I do apologize for the delay with your RMA.  Our EU team has been experiencing an increase in request recently which is causing a bit of delay.  I have gone ahead and sent a request to our EU team to review your RMA and see if we can get that approved for you. 
     
    _Eddie


    For 24/7 Technical Support call us @ 888.881.3842 // Para soporte en Español, por favor póngase en contacto con nosotros por correo electrónico: Soporte@EVGA.com o póngase en contacto a través de Skype: SuporteEVGA // Para obter suporte em Português, por favor contacte-nos por e-mail: Soporte@EVGA.com ou entre em contato via Skype: SuporteEVGA
    #5
    hinrek
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    Re: Where is my RMA (RMA ID: ******) 2016/11/18 13:33:25 (permalink)
    EVGATech_EddieH
    hinrek
    I started my Advanced RMA (ID: ******) request on 07.11.2016 and uploaded my invoice at the same date. Asked the support about it few days ago, they said that they will look into it- still nothing. How long should i wait, should the card blow up first?


    Hello hinrek,
     
    I do apologize for the delay with your RMA.  Our EU team has been experiencing an increase in request recently which is causing a bit of delay.  I have gone ahead and sent a request to our EU team to review your RMA and see if we can get that approved for you. 
     
    _Eddie


    Thank you Eddie and mods!
    #6
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