Dizman7
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Long story short, bought and received a 980ti Hybrid last week but it makes a loud buzzing noise. So I PAID $40 and did the 2-day shipping advanced RMA and just received my replacement today. I just opened it and found THIS! (which you can still see the plastic packaging, so I literally only opened the lid)  ****?! So NOW what do I do? Do I have to do ANOTHER RMA?! It says I have 14-days to send back the original broken one once I received the "replacement", but what do I do when the replacement is damaged?! This is ridiculous, my opinion of EVGA is dropping quickly. What's worse is I had to take off work to be home because they REQUIRE you sign for the replacement! I am seriously ticked off right now. (On a side note, I though it was weird they sent me an entire new Retail package as replacement, as all their wording about RMA's says they would just send you the unit and nothing else, and they did not want anything extra back.) EDIT: I should point out the package is 100% fine, no damage, no punctures, nothing. So this clearly happened at the factory and was packaged and shipped this way.
post edited by Dizman7 - 2015/08/31 14:34:49
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the_Scarlet_one
formerly Scarlet-tech
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Re: What do you do when the RMA is damaged?!
2015/08/31 14:38:59
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This won't effect performance at all in any noticeable way. I know it is unsightly, but you can straighten those fins very easy.
Contact EVGA if it bothers you that much and send them the picture and show them.
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EVGA_RMA_JaysonC
RMA Management
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Re: What do you do when the RMA is damaged?!
2015/08/31 15:38:03
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☄ Helpfulby Dizman7 2015/09/01 14:44:08
Dizman7,
I'm sorry to see that this product arrived to you this along with any and all inconveniences rendered. I just left you a voicemail regarding this RMA. Let me know when you get a chance and I will work with you on this.
Regards,
-Jayson- EVGA USA RMA Dept. Reddit/Twitter - u/EVGA_JaysonC @evga_jaysonc 
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Dizman7
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Re: What do you do when the RMA is damaged?!
2015/08/31 16:48:57
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EVGA_RMA_JaysonC
Dizman7,
I'm sorry to see that this product arrived to you this along with any and all inconveniences rendered. I just left you a voicemail regarding this RMA. Let me know when you get a chance and I will work with you on this.
Regards,
I returned your call and left a voicemail.
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DirtySouthWookie
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Re: What do you do when the RMA is damaged?!
2015/08/31 17:22:19
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You can straighten those out pretty easy. I use a zip tie and just run it through once. It clears up pretty nice.
It shouldn't be damaged out of the box though. Just a rough grip can do that pretty easy on those cheap coolers.
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EVGA_RMA_JaysonC
RMA Management
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Re: What do you do when the RMA is damaged?!
2015/08/31 17:23:08
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Dizman7
EVGA_RMA_JaysonC
Dizman7,
I'm sorry to see that this product arrived to you this along with any and all inconveniences rendered. I just left you a voicemail regarding this RMA. Let me know when you get a chance and I will work with you on this.
Regards,
I returned your call and left a voicemail.
Hi Dizman7, I'm glad we had a moment to chat, we will get this taken care of for you right away and again I do apologize for any troubles. Let me know if you have any questions in the future. Best Regards,
-Jayson- EVGA USA RMA Dept. Reddit/Twitter - u/EVGA_JaysonC @evga_jaysonc
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Dizman7
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Re: What do you do when the RMA is damaged?!
2015/08/31 20:09:20
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Thank you for your help Jayson
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SiAScORCH
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Re: What do you do when the RMA is damaged?!
2015/08/31 20:19:13
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Yea, I honestly wouldn't worry about that. it happens and it's pretty easy for that to happen. I had several like that on my Corsair H110i GT. I know it's very annoying but it won't affect anything.
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XrayMan
Insert Custom Title Here
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Re: What do you do when the RMA is damaged?!
2015/08/31 22:10:18
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Jayson will take care of you. Your in good hands now. 
My Affiliate Code: 8WEQVXMCJL Associate Code: VHKH33QN4W77V6A   
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SiAScORCH
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Re: What do you do when the RMA is damaged?!
2015/08/31 22:35:47
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XrayMan
Jayson will take care of you. Your in good hands now.
You're* :P
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XrayMan
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Re: What do you do when the RMA is damaged?!
2015/08/31 22:39:54
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SiAScORCH
XrayMan
Jayson will take care of you. Your in good hands now.
You're* :P
I'm usually a good speller, but that one gets me a lot. 
My Affiliate Code: 8WEQVXMCJL Associate Code: VHKH33QN4W77V6A  
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Vlada011
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Re: What do you do when the RMA is damaged?!
2015/09/01 01:01:33
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SiAScORCH
Yea, I honestly wouldn't worry about that. it happens and it's pretty easy for that to happen. I had several like that on my Corsair H110i GT. I know it's very annoying but it won't affect anything.
You are right, damage is only visual. Radiator function is not damaged. In that case I would try how card behave, maybe someone back some incredibly good sample like that.
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