Validating participation in step-up program

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DmiZee
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2016/11/10 18:11:44 (permalink)
Hello EVGA,

Sometime in mid-September I signed up to step up my GTX 980 Ti to a GTX 1080. I understand that sometimes these step ups take a long time, that I'm not so worried about, but I wanted to verify that my step-up request was received. I do not seem to have any e-mails confirming my entrance into the step-up program, although my profile does show that I have a step-up I.D and I have uploaded a receipt.

Can a member of the EVGA team verify that I am in the step up program? If so, what e-mails/instructions should have I received at this point?

Also, when I receive my GTX 1080, will it be a new unit with the added thermal padding?

Thank you in advance.
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    bcavnaugh
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    Re: Validating participation in step-up program 2016/11/10 18:37:49 (permalink)
    Welcome to the Forum DmiZee
    What is your Current Status Showing?
    Look Here: My Products and then Click View Details.
    You Should See Your Step-Up ID (A Number) If you have a Step-up in Progress.
    post edited by bcavnaugh - 2016/11/10 18:41:35

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    DmiZee
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    Re: Validating participation in step-up program 2016/11/10 18:53:11 (permalink)
    I have a Step-up ID and it says "in queue" under "Step-up queue." I take it I'm safely in queue?
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    EVGATech_RobertS
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    Re: Validating participation in step-up program 2016/11/20 16:19:06 (permalink)
    Hello DmiZee,
     
    I can confirm that you are indeed in the queue with the step-up started on 9/13/16.  We appreciate your patience and hope you enjoy your new card once received.  If you have any questions feel free to contact us anytime.
     
    Regards,
    EVGA
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